[Resolved] Samsung India — ac | |||
I bought a Samsung AC in the month of April and they sent some people for installation, Installation was done beautifully but after one month AC stopped functioning and when we compliant no one heard our complaint for at least for one week blaming each other and no one took ownership. Post that Samsung engineer came to our house and detected a leak in pipe which was fixed by him. He also informed about in proper installation done by engineers. Now after one month again this problem has repeated itself and when Samsung engineer came to our house he asked purchase extended warranty, I don't know if that was the time for pitching extended warranty quotes or not. Again engineers informed us that there might be issues in installation pipe and we may have to get reinstallation done on our own expenses as there is no option for checking the leakage in pipe. I am really unhappy with Samsung service and this if bit frustrating to chase everyone on monthly basis for a newly purchased AC. Kindly help me here. Contact : +91 - [protected] Was this information helpful? | |||
Aug 19, 2018 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 09, 2018 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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