[Resolved]  Samsung India — ac complaint

Address:

Hyderabad, Andhra Pradesh, 500032

Respected Sir/ Madam,
I would like get to your notice that we have purchased AC in the March month 2016, Model Number AR24KV5HBKNNA. With in one month we had cooling issue the service person came and cleared after few days we had again cooling issue, then again, we called the service person, he asked to call the customer care, we registered for complain and got to know that there was leakage of gas, which they filled. After that we never used till next year summer as again we had cooling and other issues, we registered complained and similarly we had service person had done some repair and left, this continued for one more year, in 2018 – March last as summer is gearing up we started using it, but it stopped working we had to give complain the service person said to reinstall the whole unit to other place we did go for that, at that time it was almost 7, 000/- we spent, we asked the engineer about the condition he is perfectly okay and it worked for only 10 days, again we had cooling issue, now that I was Busy with other activities the complained was delayed and its in the month of may we had given complain, he said gas leakage and tremendous calls they sent the service person and filled gas, now in 1st week of June, we had cooling problem, Now tell me how many times I should give complain and get it repaired for only 10 or 15 day AC. I almost spent 20k above the purchase of the product. Before Two weeks the service people came and took the outer unit and Said some damage is their and we need 10k plus for services and transport. Just tell me how many times I should pay for services for enjoying a branded Company AC for not more than 10 days. The service person is not even guarantee that it will work or not. The product cost was 50, 000 and Services charges nearly 20, 000 and 12k, total stands 82k for a AC which will not work more than 10 days, When I call Customer support, they say they will get after 20 mins talk, It is Killing my time, due to this I became sick, my mother in law is cancer patients, she needs AC, so only we plan to purchase it but she never enjoyed AC nor it is Mental harassment for us, Her health is becoming worst and worst due to non AC. If Anything happens I will file a Case against Samsung Company. Please let me know the solution for the AC.