[Resolved]  Samsung India — Ac installation done with wires left open with line current

Address:	Hyderabad, Andhra Pradesh, 500024
Website:	www.samsung.co.in

The installation was done on 28th march 2017 (Service order #[protected]) and i noticed on 30th that the socket where we connect the ac cable has one wire left open with live electricity. I checked it in the morning 4am and at the same time i called samsung customer care and compliant about it. I spoke to eril from refrigerator dept (Who was sounding as if he just woke up). Upon selecting ac it connected me to refrigerator dept however agent said he can help and took the compliant and said i should be getting call in the morning 8 am as it's emergency/hazardous situation. When i asked for compliant number agent refused to give me any details.
I have been waiting for the call but there is no response from the samsung team may be they think putting someones life in danger is not an emergency situation.