[Resolved] Samsung India — ac not working

teampulkit

from Delhi, Delhi

Address:

Gorakhpur, Uttar Pradesh, 273001

Dear team,

I have purchased my samsung split ac a year ago and now we have faced some issue and called engineer.

Engineer saying that pcb board of outdoor unit has been destroyed. We have to order this and you have to pay around 4000 + other charges total proud 8000.

I request to you please get this amount paid by samsung as a customer satisfaction with respect to uses of home appliances.

We have already paid around 48000 to buy this now just after 1 year ac is not working and we have to pay around 8000.

Please get this amount paid by samsung and do the resolution on urgent basis as you know the weather condition.

Regards,
Dileep singh
[protected]

+1 photos

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Aug 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 01, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd