[Resolved] Samsung India — AC outdoor pipe cover change charges_[protected] | |||||
Hi, I have booked for regular service of my 1.5 tonne split AC with additional requests for changing the pipe covers of outdoor unit. Yesterday one of the engineers called and confirmed that for doing complete service along with change of pipes will cost me only the normal service charges but someone just called me and asked for two types of process for changing the pipes. One will be free of cost but another one will cost me Rs 350+tax which is over and above normal service charges. Now I am worrying about the services rendered by a brand like Samsung. There is neither any standard schedule of charges for different types of services nor anyone has any particular charges details. Different people say different rates. Request to please call me once possible to clarify the charges I need to bear for the services as service engineer will visit tomorrow around 3 pm. Regards, Lakshmikanta Dey, +91-[protected]. Was this information helpful? | |||||
Aug 7, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Jul 07, 2017 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |||||
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