[Resolved] Samsung India — ac service and repair | |||
Repair request numbers: [protected], [protected]. My samsung split ac had gas leakage issues and i ordered a repair request from samsung helpline. They assigned comfort ac solutions team to look into this who are the authorised samsung service center team. The team came in and dismantled my ac and took the indoor and outdoor units to their service centre for testing. They responded back and told me that both the units and worki g fine and they came to a conclusion that the pipes were faulty without even checking the pipes. I gave in to their conclusion as they were experts and asked them to change the pipes and which they did and charged me 7500 for that and gave a guarantee for the next 2 months. Next two days the ac stopped working, they gain came in and said capacitor is not working which they already tested in their service center and was working fine. Again i paid rs 300 for the capacitor and after one week gas leaked again. Ac is now not cooling and as a customer after spending around 8000 bucks and valuable time i am still suffering. Samsung people said they will call me back and they haven't and comfort solutions service center and not repairing my ac. Was this information helpful? | |||
May 30, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support Apr 29, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
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This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
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