[Resolved]  Samsung India — Ac stopped working in 3 yrs of purchase

Address:Hyderabad, Andhra Pradesh, 500028
Website:samsung.com/support

I have purchased samsung ac in may 2014 and it stopped working in three years and even after 4 complaints the service people couldnt even understand the problem until i called the customer care repeatedly and literally begged them to fix my AC and they are charging rs11070 to replace the condensor and for this it took 1 moth 15 days to get them to say this.pathetic product pathetic service.why do they even manufacture such product and dump it on the indian consumer and make them face such mental torture.any person buys an ac so that it will help the in the scorching heat in the summers and samsung punishes its customers with horrific service and unskilled technicians and besides charging an arm and a leg for a spare that only costs a fraction of what they say.i guess thats how the service centres survive.
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Jun 16, 2017
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
May 15, 2017
Updated by Finney Sajja
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these are all the complaint numbers from april 2nd to may 15th
Verified Support
May 16, 2017
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
May 18, 2017
Updated by Finney Sajja
does samsung even care? does it even matter that a customer who has trusted your brand is going through immense mental torture?
May 18, 2017
Updated by Finney Sajja
april 1st to may 18th i month 18 days it takes for you to do nothing. it completely ludicrous of this so called international brand to perform so poorly.your phones keep blowing up and your ac s get damaged bad in just 3 years that its better to throw them away and go for a new one.
Complaint comments 

Comments

some person called ankit just called me from samsung but nothing is being done.my ac is still in the samsung service centre and my house is still baking like an oven in the hot sun.thanks to samsung. do you even bother or are you just going to give me another automated reply?
Samsung India Customer Care's response, May 20, 2017
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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