[Resolved]  Samsung India — after sales service not provided/defective product

Address:

Aurangabad, Aurangabad, Maharashtra, 431001

Dear Grievance Team,
I have purchased a branded Samsung refrigerator on 1st Oct 2018 from Balaji Electronics Aurangabad MH, soon after 1 Month o[censored]se, from Nov 2018, It Stopped Working, I have contacted to dealer and informed about the issue, he contacted Samsung care and sent one repair agent to solve the issue, the agent replaced the back plate of my refrigerator, and informed me the issue is solved, but it didn't work well and after 1 month again the refrigerator got stopped working, again I contacted the dealer and the same story, still now the issue is not resolved, and after several calls and complaints to customer care, no one is responding and solving the issue, not sending anyone to repair the refrigerator, as the warranty of 3-4 months still left, the Samsung officials and other senior officials ignoring the issue and not talking properly and not resolving the problem.

I request the grievance team, to take strict action against the Samsung company and also against the dealer for not taking the problem seriously.

Looking forward to hearing from you

Regards
Syed Saud Quadri
+91- [protected]
+91- [protected]