[Resolved] Samsung India — after sales services not provided efficiently

rashmrao

Address:

560016

Model number rs552nrua7e/tl & serial number 0cz94abh300124b) was not cooling efficiently as earlier. I didn’t want to get into any further issues and hence i raised a request on 13-july. The reference number was [protected]. Post which, there is no proper service provided, with false hopes. Also, they have damaged the refrigerator by adding wrong sensor and wrong placement. Been trying to deal with this since 13-july, 2018 with no solution until now. None are responding to calls on follow up by us.

It is a paid service since the refrigerator is 3 year old.

Since this is a paid service, i have already paid for the wrong sensor.

The contacts for the samsung service centre are:parvati/manjunath/laxman/thyagrajan/bhasa: +[protected]. Also, ramesh - +[protected] and customer support team: deepika. [protected]@partner. Samsung.com, shaveta. [protected]@partner. Samsung.com

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Oct 21, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
However if you are still facing some problem in the product performance, we request you to share the details of the same.
Our customer service team will shortly get in touch with you for providing resolution to your concern
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd