[Resolved]  Samsung India — air conditioner 1.5 ton 2017 model faulty within one year o[censored]se

Address:

110051

Dear sir/mam,

I have bought samsung ac 1.5 ton model number-ar18mc5mdtrx in 2017. And in first season for three months worked fine. But in second season in 2018 since march it had several issues like gas leakage automatically.

Then i got it serviced by samsung engineer as my amc was expired just one month before they charged around 3000 rs. After three months the leakage happened again and this time they said to replace the valve in outer unit and refilled the gas for which they again charged.
And now after 5 days of service the gas is got leaked again and now they say that the inner unit coil is faulty and have to be replaced for which they are charging around 10000 rs.

Is this the quality of product that samsung india offers to its customer that is get faulty within less than one year of working condition.

There is no support for samsung customer care, as i have requested for several callbacks to see why the product is having so many issues. But did not got a single response from them.

They just want to charge there customer and make money by providing faulty products and making customer cry.

I request consumer team to kindly take action against this case for not providing quality products and poor service.

Thank you!

Best regards,
Vijay kumar soni