Samsung India — Air conditioner

Address:	682017
Website:	www.samsungindia.com

Dear Sir,
I bought Samsung AC two years before and compressor is under the guarantee period for 5 years. i have registered complaint in Samsung for the replacement of compressor and it has been one month.they did not responding to my calls till two days before and yesterday i got a call from Mr.Rakesh that i need to pay Rs.8352 for compressor or gas leakage. Why should i pay for compressor again since it is having guarantee for 5 years. When the service people came from the samsung, after checking my a/c they told me that since compressor is under the guarantee period i have to pay Rs.2650 only for gas refilling and other charges. Those people are not responding to my calls now. I only get a ref no ([protected])after running behind the Samsung people .

Please help me to solve my concern as the Cochin city(Kerala) is having temperature of 36 degree now.