Samsung India — Air conditioner

Devarajan V

from Thiruvananthapuram, Kerala

Address:

Thiruvananthapuram, Kerala, 695001

I registered a complaint for my AC on 11 May. Service order No.[protected].
I was told somebody will contact me within 24 hrs. So far no response. The contact No. given by you in the SMS [protected] is also not reachable. When contacted your toll free yesterday, response was "will be resolved as soon as possible". It is very vague answer and I wonder how soon? I am having 2 LG AC which was set right within 24 hrs. Very poor and irresponsible service and reply from Samsung

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Samsung India Customer Care

from Chennai, Tamil Nadu

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd