[Resolved]  Samsung India — air conditioner

Address:New Delhi, Delhi

I have purchased the air conditioner on 31st of march 2018. From last 02 days the remote of the ac is not working. Display of the remote got vanished although the remote is in operational mode.

As per the service engineer mr. Laxman the remote is physically damaged. But as per my knowledge no physical damage was occured with the remote.

It means we are lying. I have never expected this kind of cheap service from a renowned company like samsung.

I hope my remote will get repaired without any charges otherwise i will escalate this issue with the ceo of samsung.

My contact details is nine eight one zero four one four four nine five
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May 29, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2018
Samsung India Customer Care's response
Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd
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