[Resolved] Samsung India — air conditioner

puneethskj

from Pune, Maharashtra

Address:

Udaipur, Rajasthan, 313001

Dear Samsung Team,

I am using Samsung product from 20+ years, but this time by experience with Samsung product was nightmare.
From the i purchased i am facing issues with AC, every time reported issue to Samsung/Retailer, issue was taken lightly & prolonged, every time the issue was resolved by your technician but Un-fortunately it will pop Up again.
I have been facing this trauma from last ~1 year and still no resolution i am so frustrated by your customer support and people representing Samsung locally. Zero support from your support.
PSB is being replaced twice in last 1 year first PCB had an issue in just 1.5 month.
I deeply regret my decision to rely on Samsung product, I insist to look into this mater on urgent basis i was so frustrated i had to issue a legal notice against Samsung

I am attaching all the scan of bills and service bills

All the details for reference :
Samsung Air Conditioner Model no: AR18JC3UFUQNNA & AR18JC3UFUQXNA
Date of purchase : " 1st May 2017"
Invoice no : S1/48447
Retailer : Sound & vision
Place: Udaipur, Rajasthan
First PCB Replaced on : 26th June 2017
Second Issue (Cooling Issue) : 22 Dec 2017
Third Issue (Cooling Issue) : 14 April 2017
Second PCB Change : May 2018

+10 photos

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Aug 4, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2018

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd