[Resolved]  Samsung India — air conditioner

Address:

New Delhi, Delhi, 110085

Hello Sir
I am Vinay, I bought an air conditioner (Model No. AR18NV3PAWK) on date 17th of June 2018. And it got installed on 19th of June 2018 from that date AC is not cooling and I am lodging complaining to all concerned authorities like :-
1) Complaint to dealer for AC
2) Complaint to Customer care Samsung
3) Complaint to Service centre
4) Complaint to Senior members in Head Office
It is very necessary to brought this fact in to your knowledge that near about 35 people had come to my house for rectification (Several times gas top up and Vacuum activity also done) of this AC and finally it was concluded that the Condenser and compressor both are defective. And after so many follow ups with Samsung team they are just giving dates ahead. I am getting harassed from 21st of June Please get my problem resolved asap and I want my Money back from Samsung (Refund from Samsung). I want my money back only No Exchange or No replacement.
Following are some people name with whom I have contacted in these days:-
1 Sudhir
2 Gyan
3 Seby
4 Amit
5 Ravi
6 Kapil
7 Rakesh
8 Naveen
9 Sehdev
10 Pawan
11 Rohit
12 Ritu
And etc etc...
And some of the request ids I have noted down
1) [protected]
2) [protected]
3) [protected]
4) [protected]
And I did not find any positive response from these people but just fake commitments in return of my 37500(Air conditioner cost) +1249 (Installation and Stand) Rupees. I am fed up and really frustrated from the bad services of Samsung. Kindly resolve it asap.
Attaching all relevant documents with this communication.

Regards
Vinay