[Resolved] Samsung India — air conditioners we bought last month | |||
We bought 4 samsung acs for our four rooms spending close to rs 2 lakhs,, we are from bangalore and one of the 1 ton ac is not cooling right from day one, i have given enough complaints to customer care but they only send the service person who says sometimes system is not ok and other times just gives a report that it is fine, it is most pathetic feeling, when we are having one of the 4 acs not performing and not cooling we are genuinely complaining and samsung has to replace the same since the service is not helping and from installation there is no cooling, it has an inherent system problem, repeated requests go to no ears, what should i do, i will have to complain to consumer forum, bad mouth about samsung brand and ensure none known to me buy samsung anytime in future, do you want this? My name is venkat, contact no: is[protected], please replace the 1 ton ac immediately Was this information helpful? | |||
Jun 3, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 03, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you. We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint. Thanking and assuring you our best services always. Best Regards, Samsung India Electronics Pvt Ltd | |||
 3 Comments | |||
Comments
Sir, how many times you people will ask. Simply sending the same message.
Complaint no. [protected]
Mobile NO. [protected]
Complaint no. [protected]
Mobile NO. [protected]
Samsung is such a worst product which i have realised now. Till now no response from head office supervisor, not arranging call back to customer. Please take out the history for the past 7 days we are not getting any call back. Till now issue not resolved.i will return your refrigerator please refund the amount. I will buy best product.
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Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd