[Resolved]  Samsung India — Awaiting refund for samsung (sm-a800fzdeins), issue highlighted since last 6 month

Address:

Gurgaon, Haryana, 450331

This letter is in regards to the complaint of samsung handset (sm-a800fzdeins), bearing serial # (rz8g709xjfb).

Job sheet no.: [protected], [protected]
Complaint no.: [protected], [protected] & [protected]

Device (galaxy sm-a800f) is already gone through many software & hardware alterations in last 6months; still the problem is ongoing
1. software update
2. firmware update
3. mother board change
4. octa taping issue
5. camera change
6. lcd change

The resolution which samsung is providing for the registered complaints [protected], [protected] & [protected] is unsatisfactory, i am not getting on what grounds samsung is refunding 16692.50/-rs only when the voc was registered for 30350/-rs.

Since last 6 month or so i am waiting for a favorable resolution but not getting it. previously mr. pradeep kumar asked me to repair the handset at least 5 times & then he offered me an extended warranty for 6month by ensuring a quality repair. but the repair was never proper as one or the other problem was ongoing in handset.

Finally after my continuous effort for refund the case was accepted & i got a call from samsung service centre (padamshyam point), samsung care office in burhanpur (m. p.) stating that i need to submit necessary document to claim the refund. after submitting the entire document samsung executive asked me to wait for 15 working days.

When i didn’t receive the cheque or an update from samsung side i started reaching samsung toll free no. & every time i got the same response that the cheque is in process &the refund amount is rs.30350/-.

Dilip kumar (nodia) on 08/09/16 @ 14.50 confirmed me the amount of 30350/- rs
Miss dipa (senior executive) on 14.09.16 @ 10.00 confirmed me the amount of 30350/- rs

After continuous follow-ups on mails as well on toll free no. i received the cheque offering an amount of 16692.50/- rs. which is unacceptable. previously mr. pradeep kumar& now mr. ashish kumar both people are not answering

I request samsiung to look in the matter once again and provide the favorable resolution & compensation for the problem which i am facing since last 6 month. i am not excepting the cheque for 16692.50/- rs.

There are 3 conditions on which i can agree to close the issue:
1. full refund of 30350/-rs
2. if refund is 16692.50/- with that i need quality repair for the device
3. or complete device replacement
The handset is still in warranty & i am not getting satisfactory resolution even after commitment from samsung side.

Please take necessary action to solve the issue