Samsung India Complaints & Reviews

Address: west bengal

Not unlock my after pay emi

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Apr 30, 2020

Updated by ali.soaf not unlock my phone after pay emi

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Address: HNo:2-2-19/103, Shariram Residency, Naimnagar, Hanamkonda, Warangal urban Dist, Telangana state. 506009

During power on of my Samsung QLED 55 inch TV, the TV on/off button light is blinking and automatically switching off. I request please attend & rectify the problem as early as possible.

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Address: Saidapet, chennai-28

I've purchased the samsung a70 mobile on january 16, 2020. On second day of purchase i found a burn lines on screen.. N gave it to service centre and they seemed to have changed the mother board and told they cannot replace the mobile. After that i'm facing constant issues with power on button and usb connection issues and also excessive battery draining over this charging port issue. All these seems to have very poorly made product with heavy damage. Since i'm paying emi for the same device and frustration is heavy due to current economical conditions. Kindly requesting you to help either to replace with new device or refund my money!!

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

May 30, 2020

Updated by Raj arumugam i've not received any reference ID from the Samsung customer care and still im dealing with the same defective product.

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Mobile missing imei number block

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Address: K. SARVALAKSMI, PLOT NO.24, D.NO.50-96-9/1, SEETHAMMADHARA N.E, Next to Dolphin school

Keys and battery.

Again during february, the phone stopped working, taken it to samsung service center and they had factory reset it and said some software update was made.

Soon after, every 5 days, the same problem is occurring and i had done factory reset 4 times times till now, losing my data all the times.

Not withstanding the above problems, the phone automatically gets restarted every day.

I can't predict when it restarts.
While talking also, it suddenly restarts.

Having spent 76k for the phone and 6k for additional warranty, i feel miserable why i had purchased such a phone.
I really feel sad my self for landing in such a situation

May 28, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Apr 26, 2020

Updated by Sarvalakshmi Kothuri Purchased the SAMSUNG NOTE 10 PLUS phone during November.
The phone got completely blocked I.e NO switch was working around 10 of January.
The service center people said, the keys on left side got blocked and they said, they have replaced the screen, left side keys and battery.

Again during February, the phone stopped working, taken it to Samsung service center and they had factory reset it and said some software update was made.

Soon after, every 5 days, the same problem is occurring and I had done factory reset 4 times times till now, losing my data all the times.

Not withstanding the above problems, the phone automatically gets restarted every day.

I can't predict when it restarts.
While talking also, it suddenly restarts.

Having spent 76K for the phone and 6K for additional warranty, I feel miserable why I had purchased such a phone.
I really feel sad my self for landing in such a situation

Verified Support

Apr 27, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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I purchased this s20+ 3days earlier and the phone is getting heated most of the time even if i use the camera it's heating up have used lot of galaxy devices but the experience with this phone is very bad even while 10 minutes of charging is getting heated last generation devices are performing better than this i would like to return this device immediately as i think i have made a bad investment.

May 28, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Indira vasahat Ganeshkhind road aundh Pune 7

Double door Refregeratory not working well...some problem in cooling...plz do emergency action of this complaint.
Freez model no:
Rt28k3923dz/Hl/2016

Thank you.

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Refrigerator is brought one month before. It is going normal, but from 3-4 days side walls are becoming too hot

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Sir,
My Samsung Refrigerator is not working now. It is 2001 model. Two doors. Now the freezer is working. Only refrigerator not working.
Model number is : SR-33 EMB . Is it any service person available near to me.
Address.
Samkutty John
Plamthundil
Pulamon P o,
Kottarakkara
Kerala, India.
Pin 691531
Mob: [protected]

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I bought Samsung 80 cm (32 Inches) Series 4 HD Ready LED TV UA32N4010AR (Black) (2018 model) in 2019 march . Now when we see it there are some mild red light is coming on the TV screen what should we do?

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Address: B-405 Sudhev Flora near AIm School lambha vatva canal road vatva

Hi Dear sir

My refrigerator problem in ice insude butten pressing is not working or cooling not done perfect working

So please my resolve peoblem

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Address: hyderabad

It just fell-down from a table and its completely stopped working after 6 months, such cheap quality phone samsung has made, please help me & lot of people like me who cheated by samsung.

- very cheap quality glass
- very slow processor
- i am not satisfied with the product a company promised
- want to hear answers fro samsung company
- irritable touch screen even very bad comparatively mi product.

May 21, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: Indresham village, patancheru, 502319. Sangareddy district, Telangana.

My Samsung A-50 mobile Display is not working but touch and all functionalities are working good. I tried to complaint through customer care but due to COVID-19 call centers are closed.

Note : 1 year ( garrunty ) was not completed. I buyed a product on 8 months back.

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Address: B-26, Shivani Vihar, Kalyanpur,Post-Vikas Nagar,Lucknow-226022

Respected sir, i purchased samsung a 50 mobile set on 01.11.2019 online. It has stopped working since 01.04.2020. It is not accepting any command. Whenever i connect charger it start showing — 01 — installing applications, — 02 — starting android system ui is not responding * close app wait — 03 — phone is starting — optimising 348 of 348 — sir, after abovenoted process my mobile set do not accept my command hence it has stopped working. Please solve the problem and oblige. — ashok kumar dwivedi, b — 26, shivani vihar, kalyanpur, post — vikas nagar, lucknow - 226022. E-mail — [protected]@yahoo.com contact — [protected] and [protected]. Please expedite. Regards.

May 18, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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Address: Mahim, Mumbai 400016

Model number rt26fajyasa/tl/2013.in nov the fridge got shutdown, so i called the helpline and the executive visited and found out the compressor had failed. Since it is under 10years warranty, i got a new one within a week. But due to mal pratice and company policy, i am the one to pay for the gas which had to be filled in. While doing so, the executive noticed a leakage in the top condensor coil under the freezer panel. He suggested that rather than changing the whole condensor, there is a better idea to seal it with some industrial glue. For which he took some rs. 1000/- plus the visiting charges.
Within a month there was some other problem, so i called the helpline again. This time some other executive visited and notices that now the back panel of the freezer is faulty. He suggested rather than buying from the company at an expensive rate, he will give me the same panel at rs. 3000/-. So in the next few days he arranged for the panel and fitted and guaranteed that now no more will there be any problem and that i should contact him personally rather than the company helpline, so he gives me a better deal.
It's hardly been 3months now and again the fridge is giving problems, there is no cooling and the food is getting spoilt. And the whole country is going through such a grave problem. I have trust issues with samsung and the service executives for being disloyal and not at all trustworthy in providing genuine service.
I no longer intend to spend on services, which doesn't guarantee any durability.
Just want to bring to notice this wrong doing, which is highly unprofessional and totally wrong ethics towards customer, to take them for a ride.
Hopefully you will look into such matter to maintain good company values.
Regards. Hrishikesh joshi.

May 17, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Address: Mulbagal Kolar Karnataka 563131

Dear Respected sir pls find attached copies Refrigerator not working. RR20T1Z2XS8/HL Sumsung 192 Ltrs, Single door, 4 Star due to power board problem plz provide needful services arrangements ...tnq sir

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Address: Mulbagal Kolar Karnataka-563131

RR20T1Z2XS8/HL Sumsung 192 Ltrs Single door we r purchased in 18th feb presently not working due to power board problem plz provident needful services for its better working...

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I have canceled/refused the order for samsung galaxy s20 ultra order #[protected] around 24th march 2020.

It has been almost a month but, i didn't get any confirmation for the refund.
I can understand that, they are having limited resources available due to covid-19 situation. However, i just want a confirmation or assurance that my refund will be credited by end of this month or what is the current status of my refund???

Please help.

May 15, 2020

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd

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Fridge is not working properly.
Not cooling properly in fridge section

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Address: 16-2-681/A 5, Mamta Complex, Main Road, New Malakpet, Hyderabad- 500036

I have purchased samsung a51 on 21 feb 2020 its not even been 5 days of purchase, my phone was hanging/lagging. I thought it was malfunction and it would be fixed after updating the device but it didn't. I wanted to light on some of the problem i m facing while using the device 1. Suddenly samsung keyboard got freezed while using.2. Instagram application got crashed. 3. Home screen application disappeared while calling. And much more. I have also given complaint regarding this to samsung india. Due to lockdown i m unable to visit the store.

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Jun 2, 2020

Complaint marked as Resolved

By mistake i have marked it as resolve. The company have not taken any step. I have filed fresh complaint with much more details. I m replying to this message very late because i was waiting for lockdown to get relaxation so service centre can get permission to operate.. i have visited to nearest service centre they took my device on 26th may 2020 and told it will take 2 days of time and said there is software issue in this device and can be fixed by coordinating with quality team.. on 28th May, i got call from samsmg service centre stating to collect my device.When i went to service centre to take my device first they asked me to sign on acknowledged of service that my issue have been resolve and i m satisfied with the service then after only they have given my device back when i examined my device there was same software problem for which i have given my device. samsung told me there is software failure issue in this model devices(A51) and will be fixed within 15 as quality team is working on it. I m very much disappointed with samsung. Without proper quality check why samsung is launch device after device for sure to make profit not think about about customer. After getting my device back i have called to Samsung helpline and I have requested them for replacement, but the answer was within 14th days of purchase the device is eligible for replacement as per Samsung policy. What a shame Samsung i have given complaint on 21 march within a month of purchase. Don't Samsung maintain customer complaint data base. i got call from samsung only after i have filed complaint on online consumer forum. Samsung promised to help me out after lockdown but the reality was far away different. When i have spoked to helpline person he was like if your device get any problem though it is defective producr if the customer is giving complaint after 14th day of purchase or request for replace Samsung centre only service the same defective piece though keeping in knowledge it is a defective product. Till now i didn't got any response on my 2nd complaint because i have given every evident of videos and pics proves that this device have problem.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

Samsung India Complaints & Reviews

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Samsung India reviews & complaints page 173

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dear respected sir pls find attached copies refrigerator not working. rr20t1z2xs8/hl sumsung 192 ltrs , single door

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