Samsung India Complaints & Reviews

Bought samsung mobile online with upi transfer, cancelled the order with couple of hours as i could see samsung is selling the same mobile for lesser cost in other ecommerce site, cancelled the order and waiting for refund ever since.
When samsung can debit the amount immediately from upi account, why cant it revert back the amount it took for a product they did not even ship immedialtely, called customer care they say the amount will be reverted back in 21 days,
Connecting chat support refers me to phone support, phone support refers me to chat, samsung support is non profession and samsung is a fraud company.

Please solve my problem as early as possible
Because i have more difficulties without mobile camara...

I have purchased your company's mobile on date 22/1/2020 samsung galaxy s20

Respected sir
I am purchase one samsung a30 ten month ago, now we are facing a problem with this phone one spot found on display, we have contact to tool free no and nearest samsung service centre excel service, they refuse to done this job, at present my mobile is under warranty, please find the attach photo.
Kindly do the needful

I had given my phone for repair on[protected] to samsung service centre, statue, thiruvananthapuram, kerala. They had told me to collect the phone on[protected]. When i contacted to know whether the phone is ready they told they haven't got the approval to give back the phone. It's been more than a day and still they are telling they haven't yet got the approval and need 2 more days for it. The phone had a problem of overheating and not getting charged. It's only 9 months after i had bought the phone and this is the 2nd time i am giving it for repair. It is not due to my mistake that the phone had to be given for repair as there is no mishandling occured with the phone. From my side it is in perfect condition. I had bought the phone from amazon on 1st september 2019. I think when it was delivered itself a faulty piece was delivered. It's mother board was damaged previously and now also. I don't know how i made the mistake of buying a samsung mobile. I need my device to be repaired as soon as possible.

To,

The Samsung India Electronics Pvt. Ltd.

20th to 24th Floor, Two Horizon Centre,

Golf Course Road, Sector-43,

DLF PH-V, Gurgaon, Haryana- 122202

Respected Sir,

it is intimated that i bought a Dated: 02/02/2020 (make: Samsung and model no: UA32N443 ) from Sargam Electronics branch Sargam Electronics, Indrapuram Ghaziabad, UP . I've discovered that while watching tv serial suddenly adaptor fused . thousand times I called customer care but nobody taking my matter seriously. few days ago engineer came into my house and after checking the adaptor he told me that it will take 2500 rupees for repairing that adaptor but it doesn't make any sense my television and adaptor in warranty period so taking Rs 2500 for repairing that adaptor is doesn't make any sense . so I am requesting to you tale a look into my matter and solve my problem as soon as possible.

The Consumer Rights Act / warranty period & Sale of Goods Act 1979 makes it an implied term of the contract that goods and warranty period be as described, of satisfactory quality and fit for purpose.

As you are in breach of contract I am entitled to have the Adaptor [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.

I also require you to confirm whether you will arrange for my TV adaptor to be collected or will reimburse me for the cost of returning it.

I look forward to hearing from you

(Complaint No: [protected])

Yours faithfully,

Akash Singh

Mobile No: [protected]

Addess: RC: 213 Adarsh Nagar, Som Bazar

Khora Colony, Ghaziabad, UP

I have purchased a new fridge 3yrs back and to my surprise in last 3 yrs my compressor got faulty. 1st time they replaced and charged us inr 3500 for gas refiling. Within a year again its got faulty and they promise to replace it. After complaining and visiting by their so called engineer they said it need to be again replaced within 10-12 days and i have to pay again for gas refiling which is inr 3500/- (Normally any other company charge inr 2000 for the same) for no reason.

After 25 days of compliant no feedback from their end. Whenever we call them they said your part is received service center team will come and fix. This response i am receiving fro last 4 days i. R. From 15th june till 18th june. On eod everyday i again call them to check the status and they ask me to wait for another 24hrs and so on... As our service center partner is not responding to their reminder and not providing any feedback.

The service center number they provide is always switched off.

Senior person at call center never available and they has register for call back which was never happened till date.

This is my 25th day of the compliant and my fridge is not in working condition and i have to beg to my neighbor to keep my belonging in their friedge.

They never provide a replacement or temporary arrangements.

I am fed up with this kind of pathetic services and the rude behavior of staff.

I need resolution as earliest.

Hi Team
Please provide the duplicate bill on urgent basis due to my refrigerator bill was lost and I have some time the bill was not found.
Consumer Name - Paramjeet Kaur
My Refrigerator Model No-RT26FAJSABX/TL/2013

Type - Frost Free

Gross Volume -253 liters
Storage Volume - 234 Liters
Contact No - [protected]

Thanks & Regards
Onkar Singh

I have bought my samsung mobile in september 2019 and after using it for 7 months i have suddenly got the balck display issue and when i went to the samsung official service center they are saying that my phone is damaged which is not and now they are saying that i can not get a waranty and i need to pay money for that and they are using foul language with me.

Dear sir,

we have purchased the samsung level u headset for 2 quantity . in that headset crack the Right hand side. same in the two head set. kindly replace the new one at the earliest. it is a product quality isssue. kindly consider . you are honor and sincere product. kindly reply as soon as possible.

This is to inform you that I purchased a Refrigerator on 15th June 2020 from Bindra Radio & Electric Corporation. I got the Bill Dated 14th June 2020. I don't know why I have got 1 day old Bill????
Moreover After switching on the Brand New Refrigerator, there is no Cooling at all.
Instead of Calling the Samsung Helpline number, No action is being taken.
Also, Local Dealer Phone number is Switched off.
Pls find attached the Bill Copy for your Reference.
This is the first time I am Observing that Samsung is cheating it's Customers by taking shed of Corona Virus.
In this Pandemic Situation, When Govt Agencies are Helping people, Samsung is doing Fraud by Supplying Brand New Defective refrigerator.
I will be Raising a complaint on Consumer forum too.Atleast now wake up Samsung and don't Spoil your Image in the Market.
Manpreet Singh
[protected]
Manpreet Singh [protected]

My name is rajasekhar reddy and in 2018 we bought new samsung tv from narasaraopet, guntur (Dt), andhra pradesh. Tv is not coming from last few days and i spoke to authrozed dealer in narasaropet. They are not coming to seeing the problem of tv.

I have called him multiple times but not lifting the phone and dropped a note in what;s up but no reponse. Pls help

Hi please provide me the bill of my samsung refrigerator.

Model/year : rt29jamsepz/tl/2015
S/n : 03904pag400031e

It has been only two years since the purchase of the new refrigerator considering a good quality brand like samsung but it is highly disappointing that within the span of two years, it got repaired and needed an engineer visit three times (You can check record my cell no.[protected]). It broke my quality trust on samsung and i would never recommend anyone to purchase any product of samsung. Every time i had to pay 400 to 800 rs to a service engineer and my wife told what a bogus brand you purchase. Please look into the matter and in the last visit the engineer said that thermocol on the backside is getting weaker so the issue will be there in future also. I don't know how poor quality is used and he also said it is not an issue with any other refrigerator, but ones in 100 may have that means i got defective piece by paying rs.32000 in cash to have a good brand like samsung.

Beside this, the company engineer charged me of rs.472.00 and i have receipt for that too and very next day one message received in my mobile that rs.290 you have to paid against your complain. What this going on i dont know. My contact no. Is [protected]. My complaint no. Is [protected].

I am from latur maharashtra my pincode is 413512

I purchased samsung ssd which is under warranty of 5 years

The disk has stopped working recently and now it's not detected any other pc/laptops, i contact to samsung support call they said there is no support for ssd in samsung call support firstly they said contact the seller where you purchased they can help then i did call again to samsung support now they said email to
B2b. [protected]@samsung.com i did mail them first of all there is no service center for ssd in my city. They are giving me other service center address which is located in nagpur and its 600km from my city kindly give me solution what do i do now they are ignoring my mails

I have already sent all the relevant documents to team samsung.

I submitted my m30 samsung mobile on 20 march 2020 at samsung service center vashi, navi mumbai. They told to take one week time for service my mobile. I have the warranty they agreed for service. I requested a spare mobile for one week. They provided samsung s8 edge which is a really expensive mobile. They stretched their time and delayed the service and lockdown also started, due to which i was unable to reach the service center. During the period of time i was using the s8 edge mobile. They gave it without any cover or any scratch guard for the mobile. The phone fell off my hands and developed a small scratch on the screen, although the display was working well. They charged me rs. 12, 385 for the issue. This is really a bad kind of behaviour. First of all they didn't mention that it was an expensive mobile, and the mobile which i gave was a lot cheaper one. Two complaints are:
1. He gave me an expensive mobile instead of a cheap mobile, my mobile was only of 15, 000rs.
2. He gave the mobile without any cover or scratch guard.
3. He charged me rs.12, 385 just for the scratch.

This was my first service with samsung. I really regret with the service they have provided. He charged me such an high amount, it is like they have planned to give the phone without cover or scratch guard.
He should given a cheap mobile instead of mine.
I request to take strict actions against the person.
I want my money back.
The person's name is mr. Vishal.

Issue:sweating issue for the fridge

Contacted many times the customer service.
The service person said the issue was sweating and it will happen 1 per 1000 refrigerators manufactured. Our complaint was well known to the samsung service in calicut, they played a lot and now our warranty period got over and the issue not resolved.
Bad experience from samsung products (Two month back our samsung television also stopped working).

Dear samsung team: we are expecting a quick solution on our issue.

Address: sanath kk, puthiyangadi, kozhikode, kerala-673005
Mob:[protected]

Its been 10 days since i have been looking for applying for refund for a samsung galaxy buds+ which was malfunctioning when received. I have been made to go to service center twice despite buying the product online from samsung's website. There has been no solution. Below given are the details of my ticket on zendesk login. My message to the company today is also given below it.

Requester sukant created june 03, 2020 13:41 last activity today at 17:36
Assigned to shraddha id #1613485 status open priority high order number [protected] customer's email [protected]@radiusdevelopers.com contact no [protected] category cancellation, returns and refund subcategory defective item/item does not work as expected ticket source email ticket type complaint.

As advised i visited the service center at sion yesterday but the service center was closed. They i visited the service center again today, met mr. Shabbir (Very courteous person), as per him there is no doa which he can give for earbuds and he asked me to speak with the customer care only. I called customer care from there itself, had a hour long call with the representation by the name of robin. He specifically mentioned that he does not know how to help me, he spoke with the shabbir also multiple times however they were not able to give a solution. On asking robin to put me across a senior person he tried, not once but in different intervals multiple times to get a senior person on call who perhaps would have the authority / knowledge to help me, the senior resource refused to come on the call. Despite multiple attempts and almost an hour long call i finally left the service center and came back. I fail to understand why samsung has choose to not educate their representatives well to have solutions for such issues. It's a matured organization and still such amateur behavior is exhibited. I am giving you guys 2 business days to resolve this issue, you have sent a malfunctioning product and now are harassing me for no reason, i want my money back pronto. Else i would not leave any stone unturned in sharing this experience in all forums which matter.

Despite this if i don't get a favorable response, i would enter a samsung store and throw this product at the reception, ensure it's captured on a video and shall put the same on social media. Don't treat this as a threat but am left with no option now.

Hello i am extremely disappointed in the service of Merchant communication, ONE OF YOUR PRESTIGIOUS SERVICE CENTER in surat,

Address: Shop No. F 53 & 54, City Centre, , Near Sosyo Circle, Udhna magdalla Road, Udhna, , Surat, Gujarat 395007

i had given my phone for service under warranty, i have been called to the service center twice without any sense and i haven't received my phone yet.
moreover the owner is miserably rude to people, the staff looks annoyed always and the work is almost exclusively delayed every time.

This made me type this complaint, the owner is as rude as it gets, he yelled and kicked out a senior citizen out of the shop, and made him wait unnecessarily outside the service center even though there was ample amount of space to sit on the benches even after following proper social distancing rules. this behavior is uncalled for and not professional at all.

my bill number is [protected]
i had given my phone for service on 2nd of june, it has exactly been 10 days now with the phone still not repaired and returned.
i was called to service center on 10th of june and 11th of june saying that the phone is ready for pickup, made me sit there for 45 min just to say that please come back tomorrow again. my house is quite far and it takes FUEL TIME AND ENERGY to travel and just to waste so much of time in the service center.

i request you to kindly speedup the process and charge a penalty to the above mentioned service center, kicking a senior citizen out is an offense and reflects on your professionalism.

From the day 1 when we start new samsung washing machine inner side of filter is not fitted properly. When the machine run it loses its grip and not working properly and it opens thus purpose is defeated which is meant to serve.