Samsung India Complaints & Reviews

My galaxy s20 plus mobile phone suddenly has a green vertical line on the screen. The phone did not sustain any physical damage nor was impacted in any way that could cause such problems in the screen. Having checked online multiple users have raised the very same issue. As consumers after paying such a hefty price tag for a premium product it is disheartening to face such ordeal. Samsung India is yet to acknowledge the problem and the only solution cited by the Authorised Service Centres is a screen replacement which would cost around Rs.15500. I hope Samsung India redress my grievance.

Please note all issues has came after an software update

I had purchased this phone in October 2020 and had been using the same since then.
Last month the phone suddenly started showing a green line across the screen which has now changed to pink.
On visiting the Samsung Care center I was advised to replace the whole screen at a cost of Rs 20000.
I have since done some research and found that this issue is not isolated to me but is a bug from Samsung. I have been a customer since ages and changed to each newer generation since I owned a Note 2 phone. Please help.

I have order phone from Samsung shop app on 24 jun and it has to deliver on 29 jun but in tracking details it show miss in audit and and tried several time and complaint against this but nothing happened no refund and no phone was delivered. Every time i called them they give different answers every time. Yesterday 11 july i got notification from delivery logistics it says package has been lost. My order id is [protected]. I want my refund and compensation of late delay and metal harassment of this every day i tried and nothing happened just got the mail of apology thats it. Help me out and give compensation.

The phone i purchashes 12 months before after march date my phone was continiously freeze and hang . not possble to connect phone calls n

I have purchased Samsung galaxy M 31 online for my wife during August last 2020.(. Model number SM-M315FZBGINS, bearing serial RZ8N80DJEDR.)After one year o[censored]sage (during November/December 2021)my handset started showing restarting problem. Initiallly it was mild and I thought I can use some how. But it started getting worst. I approached two samsung service centers in Calicut during January 2022.I got a reply that it is due to the problem in motherboard due to software update and you need to change the motherboard. They told me that it will be charged around 8000.I was very sad and started searching for an alternate solution. I searched internet about the issue. There were more reviews of similar issues and I couldnt get a single case of positive response from samsung. There were many news for the same even in many news websites and all.Some of the links are as below

https://www.indiatoday.in/technology/news/story/samsung-galaxy-a-galaxy-m-series...⇄

https://r2.community.samsung.com/t5/Galaxy-M/M-Series-Motherboard-issue/td-p/990...⇄

https://www.google.com/amp/s/tech.hindustantimes.com/amp/mobile/news/old-samsung...⇄

https://updatifynow.com/samsung-galaxy-m30s-motherboard-freezing-reboot/

I again started complaiming through my mails to samsung in April. I got a call from their representative saying that it cannot be solved as the warranty already over. I told him that it is a common issue (not only the case of mine ) and I have told him just to google to know the fact and similar cases. He told me that there is no need and 80% of them are frauds. Again I felt very disheartened hearing that. After this I shared the news links and all to servivehead.[protected]@samsung. com. From there I got a call from Deepu, service executive. He asked me to submit phone again and submit a job sheet. I somehow managed to do that during my busy work schedule. After some days he again asked me to submit the phone and create a new job sheet as he needs to take some reports. I again submitted the phone. From the service centre they told me that there is no physical damage or water damage to my phone, the problem is only due to software update. But Mr Deepu after some days called me and told me that he cannot solve the case because there is a line on outer cover of the camera. I still dont know how it is related to mother board issue. It is a clear case of cheating customers (It is not only the case of mine, but for many). Interestingly we cannot mail back(reply) or call them back to the service team of samsung. We need to wait for their response for a never ending periode. I again raised a mail on 19/05/2022.They told me that they will contact me. But no one contacted me. After raising so many complaints in social media, again I got a call on 23 rd June from Ms Shivangi, customer service executive.Then they asked me to submit the phone again to service centre. I submitted my phone in the service center near by me.Aftrr this again I didnt get any response for many days. I tried to contact them through mails, calls etc. No response for many days. Again I raised my complaints through social media. After so many days I got a call on 4th July from Mr Jay Prasad, senior executive from samsung and he told me that he assigned Mr Deepu again to solve my ssue. Again the same thing repeated. He started not responding my calls mails.Finally on 10 th July I got a call from Mr Deepu saying that they cannot solve my issue as there is minor line on the camera outer cover. I asked them if any hospital reject a person who approached them with a heart attack, saying that there is minor wound on his leg??? He had no answer!!! Simply he told me that this is samsung's policy!!! What a policy is yours!!! Brainless, pathetic!!! You have a zero customer service policy!!!i I am attaching a photo of my camera outer cover here.. You decide the things..We can easily see many similar case in social media sayng similat issues. We are not getting any service from samsung india.

Samsung television not working. Purchased from flipkart. I have warranty for television. I am going to add photo of policy number. My registered mobile number-[protected] and email id- jyothi.[protected]@gmail.com

Dear Sir/Madam,

We have purchased a Samsung refrigerator on[protected] from Vasanth & Co -Mylapore Branch. from the day 10 the cooling issue starts, and we have giving a complaint to Samsung Service but there are not responding properly, and they are telling today we will come like that .but no one have turned up. After 3day of complaint there are coming to visit the service issue given by us, and they are charging a amount ok 5k for cooling issue .In between we have filed a lot of complaint to Samsung, but no response and we have the issue till 2022...and the service engineers are behaving rudely to women's. I need to replace the refrigerator or I need my money back.

Regards,
Suguna
[protected], [protected], [protected]
Mylapore
chennai
Tamil Nadu

My refrigerator is having leakage problems.

This Ac complaint is being filed from 2 months...
Bill has been sent to you..
Samsung is harrassing me very much..
Ur engineer Mr Abhijit is not coming on time and when coming always saying one more part is not working..
If all the parts are not working then why are you not doing it in working condition or replace it..
All the summer is about to go..
We are suffering all day and u are all sitting and enjoying in ur table..
This is the service of samsung..
Completely disappointed..
I need you to resolve my problem today or tomorrow .
Infact U told me on 6th July, we ll any how bring your ac working today .. Wat about your words..
Replace my Ac..
Take it as request or i i[censored] say wat should I do..
All o[censored]s are suffering too much because of samsung...
Bill photo has been added

I have purchased ac last year which is under warranty, ac service was called, he has seen the problem and told us that 1 of spares in external unit is defected and it is not with them and will order and will come from company in a week, 1 of that spares was replaced but still not as 1 more spares was not working again that spare was also not there with them and to be ordered and will again take 1week but it took more than 10 days to fit...but again service man is replying us that 1 more spare is not working so our complain is not resolved since 40days...all summer is getting ended still not repaired...in 1 years so much problem with Samsung and is not resolved till...very disappointed with Samsung service, plz getted resolved...

I called sumsung customer support and escalated my issue. They have assigned my issue to one person named Jagathee.[protected]@partner.samsung.com

I am trying to explain my issue and he asked me to share the job id which is registered during warranty period.i have shared the same. Next day he called me and interrogating like police officer like when you affected with covid do have any proof. How many months took to recover. Why didnt you travel to Anantapur District for service center etc. I have never seen this type of conversation earlier. I clearly told initially reported the issue in Hyderabad. Later due to Covid i went my home town and visited few samusung service centers they told me as usual "reset factory setting" or "installing os". Even i called customer customer support and they guided me over the phone same factory resettings etc. After visiting they didnt provide any jobid/acknowledgement for me. Recently i have visited kodapur, Hyderabad service center same thing they have installed the software. Next day again restarting. After escalating many times and visited again that time they have created Job sheet . Could you please me to resolve my issue.

Please find the below basic information.

First Name :Sane
Last Name : Jayarama Chandra
Email Id : [protected]@gmail.com
Contact Number : [protected]
Request type : heating and auto restarting
Product Model Number : Samsungm31s
Product Serial number : RZ8N7248GZW
Address : Flat no: 502
B-Block
Sri Dheerea Coral Tree apartments,
Sree Prabhupada Township,
Masjidbanda
Kondapur, Hyderabad -500084

I have purchased this Mobile in 2020 aug 6. Its having heating and restarting issue. So given the mobile in Samsung support center with in the warranty period. But still facing the issue . In between i called many times and they suggested me to reset the factory settings. Still facing the same problem. Couple of weeks back also it's over heated and restarted . I have twin babies due to its over heated I was scared and called support people they suggested me to switch off the mobile and kept outside the house .Yesterday also visited samsung service center and changed the software. Still facing same issue.
After escalating and after questioning them strongly they are telling its mother board issue.

Earlier job id: [protected]
Above job id is created with in the warranty period regarding the same issue.

Here I want to tell my issue is keep repeating since the phone is under warranty. With in the warranty time I have submitted. They are not able to resolve my issue . I have visited few service centers and same as usual they installed the OS. I am not going to pay single rupee for this issue. I went through the portals samsung M31S having lot of heating and restarting issues.In my case wantedly they are keep dragging and telling common scenarios like reset factory settings/installing OS.

Same product having lot of issues. I have collected 10 to 12 documents saying samsung M31s having restart issue.Here pdfs i am not able to attach.Like that we have thousands customers suffered and wasting their money .
Requesting you to please help to resolve my issue . If you are not in the position to resolve this issue very sure i will file a case against Samsung India in consumer court. Thanks

Regards
Jayaram
+91 [protected]

Respected sir
Please note that I purchased Samsung's power bank on May 22, 2022 with a six-month guarantee from you, but only a month later my power b.The bank was dead. Due to the guarantee I went to your service center Sangrur on 5th July 2022. They put some pictures of the power bank and asked me to send these pictures to my senior officer to ask. Only then can we change it. They gave me two days but when I went to the service center twice today they said it can't be changed and I was not told any reson.I have also sent many mails to your support mail id but no satisfactory reply has been given. Please change my power bank or tell me the reason for not changing it. Thank you.

Recharge of RS 179 by Samsung pay mini app, but i did not get the recharge and the money was cut from the account.
I did a search on my bank account but they did not help me. He said that after the deduction of the money from the account, ask them whom you have been recharged. Please help me.
please give my refund......

I had complained about the washing machine not working in April 22. The service engineer mentioned that the PCB needed replacement, so paid for the same and got it repaired in about 2 weeks.

In June again the machine developed a problem and the service engineer mentioned that the PCB was faulty and would be replaced as they had already charged for it. Since then I have been waiting for the part to come and be replaced.

Samsung only replies that they will look into the matter but there is no resolution of the issue.

I would like to understand why a part takes so long to be sent across.

Samsung — Screen bleeding purple blue issue

I have Samsung M31 purchased on 21. July 2020 and having extended Samsung care+ warranty up to July 24th 2022. From yesterday 7th july suddenly I saw blue and purple patches on the screen and it's started spreading gradually. Today I reached to Samsung authorized service center and they said it's not covered under warranty. Eventhough I have active extended Samsung care+ warranty which clearly implies accidental and liquid damaged covered. Authorized service center said that it not an accidental damage.

I have almost all home appliances from Samsung. One of them is Front Loaded Washing Machine. I registered a complaint and they have promised me that engineer will come next day. But no one called and no one came. I called again and registered the same complaint, They again promised that next day engineer will come to fix it. I got ONE call but then no one come. I called again THIRD TIME and registered complaint and next day I got a call and they gave me a number of engineer. I called him and engineered promised to come by afternoon. I took off from my office and was waiting for the engineer to come but he did not come. I called many times he answered one and gave an excuse. then I called many times but he did not answer. they I call to the first person who called me. He also answered once then he did not answer.

Yesterday(7/7/22) my Samsung M30 got stuck on reboot and Today I went to Samsung Service centre, Tibet Road, Gangtok, Sikkim. My case was was received by Yasudhara Gurung where she told me that I need to replace my phones IC and Charging port and it would cost Rs 2500 since my warranty was expired to which I agreed and after an hour she returned my phone after completing repairment. I then turned on my phone to check it out but to my surprise I found that all my data, photo, documents were erased which were very dear and important to me. Then I asked her how she erased my data without even notifying me before doing so to which she shouted back on me saying "it was my fault that I didn't ask" I was amazed and confuse how I am I supposed to know. Also they gave me no bill of my payment to them. I be never received such kind o[censored]gly and irrational customer service in any company and still in shock and distressed by that response and feeling completely helpless that all my data has been erased.

I have ordered for Samsung monitor on 24th Jun'22 and it was promised to be delivered on 28th Jun'22 but the product did not arrive.

I continuously followed up with customer care and they always say that they have escalated the issue to their "Back-end" team and it will take about 24 hours for them to respond back to me. Days go by and still no update from anyone.

I waited for 2 weeks patiently and finally I requested to cancel the order. Now they are not initiating my refund. The product is worth Rs 11, 149/- which is a big sum. Plus I have made this purchase from my credit card. If the refund is not processed before my credit card due date, I will be charged additional interest on my credit card.

The customer care doesn't care about my issue. Every time I request them they have their standard dialogue stating that they have escalated the issue to their "Back-end" team and they will respond to me within the next 24hours but no one seems to return my call.

I have tried contacting Samsung all possible helplines, via customer service, whatsapp support, "Email the CEO" section and also "Email the Service head" section but the end result is the same - "No response"

I am requesting Samsung not to play with people's feelings and their money as it their hard earned money.

Please refund my amount

Dear sir
order no. [protected]
my samsung s61b sound bar order is delayed since 1 week and no response from support team . Just typical that it will done asap and case if on priority basis .

Would request to look into the same

regards
aditya vikram sonee

I have ordered a refrigerator from samsung shop on june 22nd, it has been cancelled by samsung itself, the reason was 'no stock available'

They said they have initiated the refund on 23 june, and whenever i contacted samsung customers care for the refund they were angrily spitting me with their 7-10 days refund policy.

Today, july 8th, they have failed to fulfill what they have promised, i am not recieved my refund of 24040 Rs.

I have mailed the ceo department, service head, and contacted all the available sources, but i did not recieve any refund or valid responses.

Because of this order from Samsung, I lost my reputation and became financially unstable