Samsung India Complaints & Reviews

I have ordered a qled tv and the Samsung installation engineer unboxed the tv. He found that it is a damaged one and he provided csr copy to apply for refund/replacement. I have raised this compliant with Samsung support and it's been a month without any resolution for it.

Order Id: [protected]

The samsung support team is keep on informing me to wait for sometimes. But it already crossed a month since I ordered this product.

Looking for a quicker resolution.

I purchased a Samsung charger recently, and it isn't working after a month. I raised a complaint, and the customer care service advised me to visit the nearest Samsung customer care store.

After visiting the store, they thoroughly inspected the mobile charger and confirmed that there is a certain internal defect because of which it is not working. Since there was no physical damage, they asked me to get the charger cover, which came along with the parcel.

The next day when I went there with the Cover, they said it is "made in China, " so they won’t replace it. Like this they made me run to the service center twice & finally refused to replace it.

Therefore, I request you advise the concerned & help me in getting it replaced at the earliest.

ADDRESS: Samsung Service center at Rudrapur, “Social Glow Services” D1, D2/10, Kasipur Bypass Road, Rudrapur-263153

Bought AC through Flipkart in May 2022, it has issues and stopped working in July 2022, raised a complaint through Samsung customer care. First they provided basic troubleshooting steps but didnt worked.
Asked for technician, the technician came and said that a part of product is stopped working and that part is not readily available. He left and till now no update.

Check service centre, software updated, but issue not solved. They told need to change PCB board worth 7K INR. Very worst experience. 2 years only usage.

I purchased a sumsung refrigerator as on date 26/03/2022. My refrigerator damaged. I requested to customer service agent to repair it as on date 15/03/2022. But It hasn't been repaired yet.

I purchased a Samsung galaxy tab s8 (wifi) model from your Online Samsung Shop on June 20th of 2022. I received the tablet on June 22nd through Bluedart courier service which was billed and fulfilled by Savex Technologies, Rajasthan. The tablet I received was bent (on the long end towards the camera side), the defect was un noticeable till I attached the s pen to the tablet and saw a gap between the pen and the tablet after the tablet was...

I have purchased a samsung refrigerator which is now not working and from since last 1.5 month, i am also having proof of repairs and problem
Samsung is mentally harassing me in this sitution

Order id [protected] date 10.07.2022 have placed order for mobile and power adopter

after two days of the order 12.07.2022 received mobile but not adoper

i have raised the complaint for the below numbers so many times but there is no response for that from samsung shops the number[protected] &[protected].

please advise concern to dispatch the product as soon as possible

I'm using samsung refrigrator 845l large capacity side by side refrigerator rs82a6000sl
and i register my complaint on 30th june and todsay is 20th july but my complaint have'nt resolve yet
i'm complaining again and again all day but no one resiprocate yet i want replacement on my product you cal check my complaints from my no-[protected]
my complaints no are
[protected]
[protected]
[protected]
[protected]
[protected]

Hello

My refrigerator got damaged after repair but no one is looking into it.

The engineers are bad nature and need service fee for visit

Within two years of door to door purchase of refrigerator compressor got damaged
And took almost a month for repair and during return the doors were damaged and no help bad behaviour and now there is water seepage where should I go

Good company but bad service

Pl take action and look into the matter

Geeta Dutta
India
[protected]

I have ordered a refrigerator from samsung shop app and i have received a damaged product which has a huge dent in the bottom. Same day i have requested for return and it has been more a week now and there is no response from the Samsung side. Everyday the support person will be saying the same answer that the issue has been escalated the backend team Sir. You will get a reply within 24 to 48 hours. I have sent multiple emails asking for the status but no reply at all. It's been more than a week now. Totally disappointed with the Samsung. Actually I never expected this from Samsung. Please help me out with the issue. I realised it is the blender that I choose samsung over other brands.

This is regarding automatic switch off and switch on by Samsung M31s smart phone, . I have purchased the mobile in June 2021 and it's started struck and automatically switch off and switch on by it self by July 2022. I think to buy a standard phone which don't arises problem for atleast 5 to 10 years. Now, i loose my hope on Samsung and this type of small issues may be ignored by Samsung. When I reached customer service they checked suggested to replace the mother board which costs 8.5k to 9k with a warranty of three months. I have purchased the mobile for an amount of 23k and it's not worked even one year. Samsung have to take responsibility and pay / repair against failure.

I dint expect this kind of response from Samsung, I order two products from Samsung e store even I paid the amount too, on mentioned date they dint delivered the products and response too waited two more days no response no product, I cancel the product through calling and also I sent mail, it's almost more than week, no refund no confirmation mail, I called more than 20 times even I mailed, the only response is will rectify in 24hrs, it's almost a week no response at all, worst support ever, I request everyone not buy any product from Samsung e store.

Samsung galaxy m31s ko mene 11 November 2020 ko 19800 rupye ka cash payment krke kharida tha or ab Android 12 update mene 30 june 2022 ko kiya h update krne ke bad se automatically restart ho rha h fir mene Samsung service centre Mandla Madhya Pradesh me dikhaya to waha mother board kharab h ye btaya ja rha h new mother board lagwane ke liye bola ja rha h or uski price 10000 btaya ja rha h
Ab meri samjh me ni aa rha h ki me kru to kya kru mere pass new phone kharide ke liye pese ni h so please apse meri request h meri problem ki jld se jld nirakaran kre.
Thank-you
[protected]@gmail.com

This is to bring to your kind notice, the challenges, I am, as a Samsung Customer, is facing in dealing with Samsung India and it's escalation team. I happen to face issues with the Semi Automatic washing machine since it's purchase and now requesting your kind help in the resolution.

1. I was sold an extended warranty under the tag name of Samsung India by your Authorised Dealer, Vijay Sales, New Delhi 110024, India. After Samsung refused any such warranty, the dealer revealed it to be a third party warranty. Samsung India washed off their hands saying that it's common so please ignore.

2. It took 3 years for Samsung India to finally figure out the problems, I was facing and gave me a resolution in December 2021 with few parts replaced.

3. Onsitego (my extended warranty partner) had approached Samsung India during June 2022 for help in resolution of my product. But apparently, Samsung India engineer's came not to give resolution but to harass me. Rather than approaching the local police for help, I registered complaint for behaviourial issues with both Onsitego and Samsung India. But of no use.

4. Apparently, my product has again been giving me problems since July 9th and I have been registering complaints with Onsitego. Now onsitego has been forwarding all my complaints to Samsung India seeking help for resolution. But since my last month's complaint resolved only after reaching the Samsung Escalation team (though there has been no communication received from your team).

5. Now my product again has problems. I had registered a complaint with Onsitego. Onsitego has again forwarded my complaint to Samsung India for smooth resolution. Since my last complaint went thru escalation team, Samsung India have closed 4 complaints for this particular issue under the tag " No issues found and no service needed". Seems like your Engineer's are harassing me and carrying a war against me for raising my voice for bad services and harassment. Your Samsung India Engineers are a threat to me and hence all Samsung India team is supporting the gangsters.

I request for a resolution. I would be happy to take this up on the legal front with the Consumer Court and claim for the cost of the product, damages your product has caused me, all my time and resources, all the legal expenses and challenges, your team's harassment and threat.

I placed an order for 50k on 14 July, 2022. Paid using upi payment mode, order got cancelled.
I am still waiting on my refund.

Dear Samsung, that is some hard earned money.

I have received a defective product (S pen got stuck in the slot).
Purchase date: 10th July (Invoice: 1276/22/S-865) - Samsung authorized seller.
Defect observed: 12th July.
Contacted service center: 15th July (Due to persistent rains in Hyderabad)

Job no: [protected]
Grievance registered to Indian consumer complaints: 3669673

Executive 'Niveda.[protected]@partner.samsung.com' has been assigned to my job no.

The conversation has been very pathetic as she inappropriately accused me o[censored]sing the phone wrongly where as, the product I received is under defective stage (feels like it was already used as I can see some mark on S-pen). I was able to open the s pen but not put it back into the slot. The executive even claimed that a customer should visit service center to put the s pen back into the slot (for a new phone) which is the lamest and unjustifiable reason. I do not want my brand new phone to get repaired (as I lost trust in samsung service). I want my phone replacement accordingly as the issue has been faced with first use of s pen.

The executive was very rude and harsh and has cut the phone while asking for help.

This is not acceptable and I would reach for further help if not resolved as with high integrity I confirm that I have clearly received defective product.

Hoping for better help.

Thanks,
Aditya

I am using M31S which is getting frequently OFF & ON(auto restart).
problems seems inside the hardware...I am not willing to continue with Samsung anymore, every time my trust got broken.

My name is Ajay Sharma. I have purchased a Samsung split AC on 28th April 2022. It was installed at my home on 2 May 2022. But due to bad service and bad installation of the product my ac is getting scraped. My AC is not working at all and the service team is very bad in response. Kindly look into this matter on priority. This case is of Shahbad Kurukshetra (136156) Haryana. Either provide me good service and make my AC working fine of provide me my refund and take your AC back.

Hi Team,

I have ordered washing machine on 9th July from Samsung Android app. And it was supposed to be delivered me on 11th or 12th. But due to poor service it got delayed. On 14th, I requested fir cancellation and it was approved on 15th. But on same day I got a call from Delivery partner but I refused the delivery on call only. But still product status is not updated and even the refund not initiated. Please look into this matter.