Samsung India Complaints & Reviews

inspite of my regular complaints there has not been a single moment my problem been solved. my fridge is still in a problematic condition. every time an executive comes changes a part charges for it and goes away, making a fool of the lady at home. i am still standing there with my problem. after getting sick and tired i am lodging a complaint to you and your respective department. pls do the needful and reply back ----- Forwarded Message ----- From: Praveen Doctor <dr.[protected]@ymail.com> To: "[protected]@gmail.com" <[protected]@gmail.com> Sent: Sunday, 6 October 2013 9:09 PM Subject: Fw: complaint not rectified till date my today complaint no-:[protected]-9:40 am has been registered. pls comply at the earliest. rgds. Dr.praveen ----- Forwarded Message ----- From: Praveen Doctor <dr.[protected]@ymail.com> To: "[protected]@gmail.com" <[protected]@gmail.com> Sent: Sunday, 6 October 2013 7:44 PM Subject: complaint not rectified till date my call no-:[protected] /[protected]; reciept no-:B-265sr.no-:13227 / book no-:B-295 sr.no-:14706 / book no-:B-269 sr no-:B-13446, have not been rectified as yet. by just changing the parts has not solved my problem.my problem remains the same as on date. my humble request to you that please look into the matter the resolve my problem at the earliest so that i may not feel that i have been CHEATED By SAMSUNG. this is for your information and records, regards Dr.praveen

I had bought a SAMSUNG LED TV model # UA32EH5000RLXL--Serial# MQE13PBCA00632R on[protected] from an authorised dealer S.C.Shah&Co located at No 146/328, Royapettah High Road, Mylapore, Chennai-600 004.( Tel #[protected]/92). The product is STILL under WARRANTY. Around 20.00 hrs on[protected], my TV started malfunctioning. I was getting display of the channel # and programme time and title in the bottom quarter of the screen and the programme itself was not coming up with the upper three-quarters of the screen remaining blank.That was also disappearing after 15 seconds. I called up the SAMSUNG call center[protected] at around 7.00 hrs on[protected] and placed a request for service. I was given a complaint # [protected] and told that a service person will call me up BEFORE 8.30 p.m. and do the needful. I took the opportunity to tell them my previous experience with them that on an earlier occasion about two months back it TOOK FOUR DAYS FOR A service person to visit me though THERE WERE NO INTERVENING HOLIDAYS. As expected nobody called me up till 19 hrs.WORST WAS TO FOLLOW. I rang up the call centre several times to get connected to persons with names Ms Monica, Ms Pratiksha( may be Ms Preetika or Ms Pratyusha) etc. Each one was repeating like a parrot my name, address, telephone # etc and promising that they will conference me with the service center but failed to do so. They also promised that a supervisor will call me up WITHIN half an hour. That never happened. Ms Monica did not also know that the service centre winds up at 19 hrs!!! This morning at 6.15 hrs[protected] I rang up the call centre and repeated my tale of woe to Ms Neetu. She said that the service centre will open ONLY at 10.30 hrs and she will call me up AFTER 11 hrs and tell me( WHAT?). It was an open ended time frame. I told her that I have to leave my residence at 12 hrs to catch up with an appointment in a hospital. She could not tell me clearly if she could arrange or otherwise a visit by a service personnel before noon. The authorised dealers do not bother. I asked a person Arvind[protected] referred by the authorised dealer. He also drew a blank. He had to be at the mercy of the SERVICE DEPARTMENT which I am also dependent on. God save the customers from this PATHETIC APATHY of SAMSUNG ELECTRONICS( INDIA ). When will they UNDERSTAND that the CUSTOMER in the final day will have the LAST LAUGH? I can be reached at[protected] and/0r[protected] and also on [protected]@hotmail.com. Thanks. V.KUMARAN

Hi, I have given my Samsung camera for repair to Samsung Authorized service center on 07/09/13. But, I am really disappointment with Samsung horrible service center, since they have not repaired it yet and not responding well to my phone calls. they are just destroying the Samsung Brand. Here is the service center detail: I-tel service (Authorised service center) #162/B, 2nd cross, 6th Main, Bangalore-78 Customer service record card detail: Camera Model: ES60 A35kc90z2204820T Service Complain: Flash not working Please avoid Samsung product... it's one of the worst service provider. Thanks, Avinash

dear sir, i have purchased a samsung galaxy fame s6812 from samsung smart cafe sirsa (haryana) near about a month ago after five days it was not working properly when i reached at care for the registration of complaint they said due to of software problem your set is going to be hang but after three day the same problem arises so again i went there for talking to them but again they do the same but this time they are saying that we have changed the charging jeck after that i say it will be ok but after one week they had give my set but after five days the mobile is not able to accept the sim card then again i went to the care centre they had done the same job means they again change the mother board after it same problem take place !! i again went to coustmer care they again said that it is due to of software i said that in this month i have purchase this set and again and again problem is going on why u can't change our set but they refuses to do so when i said that you changed our motherboard but they again refuses and saying that i had not done this job means i had not changed the mother board they denied they r so irritating us please sir as soon as possible take strict action against him !! yours faithfully sourav sachdeva [protected]

inspite of my regular complaints there has not been a single moment my problem been solved.
my fridge is still in a problematic condition. every time an executive comes changes a part charges for it and goes away, making a fool of the lady at home. i am still standing there with my problem.
after getting sick and tired i am lodging a complaint to you and your respective department.
pls do the needful and reply back
----- Forwarded Message -----
From: Praveen Doctor
To: "[protected]@gmail.com"
Sent: Sunday, 6 October 2013 9:09 PM
Subject: Fw: complaint not rectified till date

my today complaint no-:[protected]-9:40 am has been registered. pls comply at the earliest.
rgds.
Dr.praveen

----- Forwarded Message -----
From: Praveen Doctor
To: "[protected]@gmail.com"
Sent: Sunday, 6 October 2013 7:44 PM
Subject: complaint not rectified till date

my call no-:[protected] /[protected]; reciept no-:B-265sr.no-:13227 / book no-:B-295 sr.no-:14706 / book no-:B-269 sr no-:B-13446, have not been rectified as yet.
by just changing the parts has not solved my problem.my problem remains the same as on date.
my humble request to you that please look into the matter the resolve my problem at the earliest so that i may not feel that i have been CHEATED By SAMSUNG.
this is for your information and records,
regards
Dr.praveen

I had submit my samsung hand set Galaxy Note-2-N7100 on 27th September 2013 to Samsung authorised service center at VijayVergiya Enterprises, 1st floor V. M. tower Neelam, Faridabad with Bill No. [protected]. & they told me to return me on the next day(Dated- 28th September 2013). From that time to till date I am regularly follow the center through phone & physical visit but thy are not responding me well.If I counted the total commitment given by them is 6 times and all are failed.Today again they told me to wait maximum by 24 hours with a complain no[protected] . But as per their past performance I could't belive them more. Please give me the solution otherwise I go for the legal procedure as per the Indian government rule. I am regularlly suffering my business due to this problem. Please help me out. Thanks & Regards Satish Singhal G-1/296, Indira Enclave, Near Sector 21D, Faridabad Email Id:- [protected]@gmail.com. Mob:-[protected]/[protected]

I have purchased Samsung S duos in Rs 9700/- on 10 September 2013 but after one month i have many problems with it.The charging port is not working so phone is not charged properly. the speed of phone is very low and HD video also not play in it( i also install required App for it). I totally unsatisfied with this phone.

I HAVE PURCHASED SAMSUNG LED TV MODEL 40D 5000 FROM RADIO HOUSE BHILAI CHHAATISGARH ON 26/10/2011. AFTER WORKING 13 MONTHS WITHOUT PROBLEM BUT A BUT AFTER 30 MIN IT BECOMES O.K. HOWEVER AFTER 7 MONTHS THERE IS PERMANENT PROBLFTER 13TH MONTH THERE IS DISPLAY PROBLEM ON ONE SIDE OF RIGHT TOP CORNER, STARTED FLAGGING IN RIGHT TOP CORNER IN PANEL .ABOUT 3X5 INCHES PORTION IS BECOMES BLACK. COMPANY ENGINEER VISITED MY HOME AFTER COMPLAINS 3-4 TIMES. AFTER CHECKING, HE ADVICE ME TO REPLACE PANEL & ITS COST IS Rs. 260000/-

AS PROBLEM DEVELOPED JUST AFTER 13TH MONTHS, I REQUEST COMPANY TO REPLACED THE SAME IF NECESSARY IN MINIMUM POSSIBLE PRICE BUT AFTER COMPLAINS NO OF TIMES NO RESPONSE COMING FROM THERE END.
I GONE THROUGH LED TV COMPLAINS & REVIEW, I CAME TO KNOW THERE IS COMMON PROBLEM IN PANEL IN ABOUT 20% PROUDUCT IN RIGHT TOP CORNER PANEL.


R P JHARIA
BHILAI CHHATISGARH

Complaint No. [protected] Had registered a request for installing an AC in my newly rented room. I recently shifted in this apartment and the owner had provided us with an AC that needs to be installed. I had been following up with the care centre, and the only response I get is, someone will attend me soon, or the address i mentioned is beyond the installation person area of service. At times the request got closed without my notice. I am not sure, how genuine response this post would get. But it is highly discouraging for me to invest in Samsung anytime in future.

Reference to complaint number [protected]. I Naresh gupta living at B-216,
Rohini, Avantika, Sector - 1, Delhi . our television is not working properly. its screen have patches and sound is also not audible.I have complaint many times at customer care but all in vain. I am really frustrated by Samsung. From last month i have complaint at least 10-20 times at customer care but no satisfactory result found . your company engineer visit our home to repair it. sometime he took the television to the workshop and return it after 3-4 days but no satisfactory report found . The problem in television is remains the same . i am really sick of your services and advise other not to purchase any Samsung product. Do repair our television at earliest.

My s3 is only 4 months old. And it has all the problem in the world a mobile phone could have. It is abnormally heating up after use of only 10 minutes. It is charging very slowly. I put it on charging whole night and it charges upto 50 to 65% only. I have visited service center several times every time they take my mobile but couldn't solve the problem. They only promise that the problem will be solved but they don't do anything. I am so frustrated with my phone that I almost spend 1hr a day to tell people not to buy Samsung products. It is so frustrating that I have invested my hard earned saving into this carp.

Hi on Sept 15th I bought a Samsung galaxy S4 and within 15 days the screen cracked in my pocket without any pressure whatsoever. I am even using a protector case which costed me 1000 Rs. There is no damage on the phone screen but internally the LCD was broken. I dont understand how it was possible.The service tech told me that i bent the phone while it was in my pocket. I assured him it was not the case and that my pants are very loose and how did it break internally? When I left office it was fine and when I came home it was broken. I had to pay 7000 Rs for this screen replacement. I came home and did some research and it looks like samsung S4 has this issue and 100s of people had the same problem. http://forum.xda-developers.com/showthread.php?s=78f137a63370a9f81e0ec5f3f138c6c...⇄ Its very sad as I owned a S2 S3 and S4 and I will never ever buy a Samsung phone again. Contact [protected]

Feberary 14, 2013, I bought a Samsung 60-inch LED TV. The use of less than five mouths there have been quality problems. My TV has sound but no picture, during which two times repair. The maintenance records as follows: The first replacement screen, the new screen has a dark line in the Middle of the screen. The second time replaccement screen too, there is sound but no picture. The same model, there were three screen quality problems, Samsung's products testing realty doing it? Stability of the product reliable ?

This is regarding a phone I purchased on 06/07/2013.I purchased a Galaxy S 4 with IMEI no-[protected]. Within two moths o[censored]se the mobile stopped working.It automatically gets switched-off.The battery also became pathetic and I have to charge on hourly basis for normal use.I gave approached customer care center in bapunagar ahmedabad and they did not something and returned the phone.But soon after my phone is hang and heat .Till now I have given it two times of going to service centre but your care is no book my complain and called to me your bettery is blow so no warranty and garranty phone. The device is folty. I want my money back either replace my phone.This is a pathetic attempt of your company to sell defective piece of hardware to customers.If you don't take immediate action then I 'll have to take legal actions. Regards vishal savaliya [protected]/[protected]

Dear Sir,

It is a matter of great regret that being a reputed company you cannot keep your commitment and cannot handle the corporate customers for further prospective business. I have booked one Samsung Laptop, Model no. SNP-300E5EA03, 1 pc @ 32000/- on 04.09.2013 from Samsung Plaza, E-Mall, 6, Chittaranjan Avenue, Kol-782. The sales person was Mr. Somnath and his senior colleague Mr Sanjay Sen, they had advised us to book the laptop immediately with a token amount to hold the stock and when the cheque of 32000/- will come they will return the booking cash and deliver the laptop on that day. As per their commitment we have given a token amt of Rs 500/- and received a proforma invoice copy having the advance amt confirmation. Now my cheque has come today from Sintex Industries Ltd, Kalol, Ahmedabad, Head office but now they are telling that they cannot supply the material in old booking price. We have to pay the increased amount.
But our question is why this thing happen when there is no clause in the invoice copy regarding the validity of the price. Moreover they have confirmed us that when the cheque will come after a month we can collect the material. This conversation was made in front of our DGM- Sintex who accompany me on that day.
But we are really astonished of their bluffing. They are literally cheating us on this kind of issue. They have not given us any intimation in between these days.
So this is my earnest request to take this matter on urgent basis and take necessary action to get the material as per the commitment and proforma invoice which is enclosed herewith for your kind reference.Please revert.


Regards

sir i am rajesh from hyderabad nizampet village andhraparadesh sir i have given my mobil samsung service centre due to low battery back not only 1 time given 4 times on the same problem but my issue not clear me yat i have give mobil at srevice centre [protected]-- tirumala communication f-16, gbr plaza 1st floor, as rajunagar, kukatapally, hyderabad-500081 & i have called to manger of service centre more than 6 per a day but he not lift ing the call so please plese clear my complaint as early as possible with regards rajesh [protected]

Naresh kr gupta B-216 sec -1 avantika, rohini New delhi Pho -[protected] This is refrence of my complaint number [protected] Regarding color television. which shows color patches all along the screen .I have also complaint earlier as longer from 25 days as visit of enginer visit thric as it took the tv to workshop but their is ni improment or satisfactory result seen the tv reamin the same .we have complaints many times at samsung care but no response so I am requsting you to you repair at your earliest Kindly acknowledge

i kanti kodwani purchased samsung ref model-rr2315tcapx on dated[protected]
on 2-7-2013 i complaine about ref is not working properly many technicians visited but there is no result,
i called many times at call centre no-[protected] and talk with many persons they always had only repeated complain,

the main person mr manoj- [protected]
mr tushar- [protected]
head-sumit naggar-[protected]
mr sangam-[protected]
they only committed to resolve the complain but there is no solution till today,
i expense many rs after calling that all person & executive

my contact-[protected]

Dear Sir/Madam, On 26th Sept we have lodged a request for servicing of window 1.5 ton AC which was bought in Aug'2008. The request number is [protected]. Your service engineer visited on 28th (Saturday) afternoon and after checking it, he said that there is some gas leakage due to which the cooling is not happening. He said that we need to take it to service center in Faridabad (where we stay) and the next day being Sunday (holiday) so he will pick it up on Monday morning. We recd a call from your call center regarding the same on Sunday...saying that it will be done on Monday morning. Nobody came on Monday morning so I again called up call centre and asked about the status. I was told that somebody will visit on Monday. Again nobody came on that day. Today morning I again called up the call center and after apologizing about the delay I was told the same story that service engineer will pay a visit definitely today. But till now nobody came. Just wanted to know what kind of servicing you are offering. Is there anybody who will look up to the matter and try to resolve it asap. I have a patient there at home and AC is not working. We are really facing problem due to it. Hope to see quick action on this. Rgds, Anil Kaul [protected]

Dear Concern I would like to inform you that I have purchased Galaxy Sduos in last year. Below six months I got a problem that is mobile strucked and not a quality product to equal to my investment. And below Six months product cost reduced to 13500/- I want to put up a consumer case based on price reducing below six months and mobile cover paint also shaded. regards Mamindla Kumar. +[protected]