Samsung India Complaints & Reviews

Hi

I want to complaint against Samsung India Ltd,I had bought a Split AC from Samsung in April 2011 and It has been giving continuous problem.Each time the gas of the AC leaks and the person comes and fills and does not tries to find what is the actual problem.This year again same thing happened on 29th March 2013 and then again on 3rd Sep 2013 ,I got the gas filled for 1500 rupees and then same problem started on 6th Sep 2013 and I logged a complain with complain number [protected] and then again called on 12th Sep 2013 , a technician turns up and says that coil of the AC needs to be changed.I asked him to go back and I will confirm with the Customer Care.I have kept on calling customer care but there is no response.They keep your phone on hold and then do not reply.
I want that an action should be taken against them.

Thanks
Priyanka

Hello, I am Abilash and my friend purchased Samsung S4 phone couple of months back from Bangalore Samsung Smart Cafe, Bangalore, India. Already, we have given the phone to the service center twice because of severe heating and hanging issues. Both the time, they said that the problem is resolved but even today the phone gets hangs and also the battery goes off suddenly. There are about 4 executives who have interacted with us and the response was pathetic. The 2nd time we gave the phone, they said the problem is with the motherboard. Plz understand that we paid 40,000 INR for this phone and its a huge investment and there were lots of hope when we bought this phone I had a respect for this brand but now, both the phone and the service that we received till date is pathetic and very poor. The worst part is response from your customer care executives. Now again they are asking us to give it to the service center and to be put under observation. I dont understand whether your team doesn't have value for customers or is this how your guys behave with the customers always? Why I should I give it to the customer service center everytime and its just the 3rd month since we purchased this phone. Why don't you accept that the phone has a problem and replace it for me? I dont want this phone now and want my money to be refunded. I have already lost the trust in your brand and dont want things to get worser.

I have purchased samaung grand quatrro in the offer period of free jbl headphones.i have enailed the invoice of mobile and adress and some more necessray details but i havent got any rply from the company .my mibile number is [protected] and my email id is [protected]@gmail.com. please take an immediate step so as i can avail the fre ofeer

I purchased Samsung LCD tv and suddenly it was showing double images. Complaint was lodged ( Ref No-[protected] dated 8.9.2013) and after making at least follow-up 25 calls to service center, service engineer had visited on 11.9.2013 and suggested to change LCD panel. Though complaint is not closed, he promptly collected service charge which he is not supposed to do. We were not happy with his diagnosis and asked service center to send some other engineer. This was not entertained by them, for the reasons only known to them. Due to urgency, i confirmed the changing of panel on 12.9.2013 itself and it was confirmed that panel will come in 2 to 3 days. Still part is not replaced. Ironically, the attitude of entire service channel is disgusting and their NO CARE ATTITUDE for customers is worrying. Most disturbing thing is that, even escalating to their CEO's desk, the problem is not attended. Even today, service center is not confirm the date of part arrival.

i have purchaised a Samsung ref RT 26 FARZASP on[protected]. my compressor got complaint for the second time and there was no response from any customer care (Chennai).even the names those who i spoke itself was fake. three executives spoke to me with all fake names . keep up your valuable service like this !!! not even the retailer and your dealer are worth holding the position.

i have Samsung washing machine WT 7600 , at present , the disturbed sound comes from washing tub , i inform the Samsung service center , Jabalpur ,service engineers comes and saw the gear-set and says it is old model and its gear set is STAR type , at present QUADRA type available. so it is very difficult to repair or replace it. i requested you to send the gear-set of Samsung Washing Machine, Washing Tub Gear-set of Model no....

TO THE SAMSUNG LTD. my laptop purchase in 9 months running and sum problem in my laptop. I going on Samsung service center but do not solve my problem. the laptop sum problem of "dont format on using pendrive(flash drive)" ,"driver working out of some days of formating, and another problem . please solve my problem.

I have purchased samsung galaxy s4 mini mobile phone on 6/8/2013(dd/mm/yyyy). My phone is under warranty period. I was facing some software related problem with my phone so I went to samsung service center, they examine my phone and confirmed that it is software related issue and it will be done today only. They took 5 days to solve my problem and now they are saying that it is the problem related to motherboard. So demanded to replace the device but they refused to do it and said that we can only repair your phone, we do not have replacement policy. I explained them the whole scenario, I explained that it was you who said it was software related issue and now you are saying it is motherboard related issue, but still they are not ready to give me replacement of the pone.

Following problems i am facing from very frst day i bought he phone 1. Mostly it comes out of reach whenever called. 2. Company claim that phone has 2 GB internal Memory. phone gets extremely slow or hang out if spcae covered gets more than 400 MB. i am unable to understand why you call it smart phone if i am unable to access the applications. i bought phone on june 23 2013 and form that day onwards i have visited three times service center in usage of three months i am providing the details the job sheet Bill NO [protected] date 18-9-13 [protected] date 31/8/13 [protected] date 9/7/13). Service center address:- Durga Communication SCO 23 first floor sec 18 D CHD Service center# [protected] The handset is having hanging issue with it, 3 times software was updated but all in vain. This time a new issue with the operating system of the handset, the call register is reflecting with 2 missed calls, however, there is not any missed call in actual. I shared the problem with service center (sec. 18 chd) they again told me to update the software for the fourth time.I have no spare time to visit your service centers twice or thrice amonth. If the issue cannot be fixed, please replace my handset, i am annoyed with the poor services and products of Samsung. Please provide the final resolution for the issue. Regards Balwinder Singh [protected]

I purchased Samsung LED February 2013. (6 month ago). But after 4 month a huge problem came in LED. No power came in my LED. I saw it Service center. Samsung center repaired it, But after two month same problem again with my LED. i Complained. But they gave me no reply and problem as it is. After some time Service Center closed in Rohtak. So Please help me.... My Complain no - [protected] But Samsung engineer no reply after 5 -Sep-2013. engineer [protected] Thanks and Regards, Vikram Jeet. Phone no - +91-[protected], [protected] In case of any quary please contact me feel free.....

I have bought 40 inch LED television through Vijay Sales which was delivered on the 1st July 2013. Upon installation, which was carried out by the company technicians I have faced challenges in the picture which started giving trouble, After my formal complaints the same was attended and the technician has recommended some changes in the connectivity for better viewing. ever since I have some challenges are other however managed all these days Recent past (around 3 months ago) we have noticed a BLACK SPOT on the right side (left side while viewing) and constant. Though i thought due to monsoon or the cable operator faults which were ruled out the spot remained. I have formally lodged service request through the call center bearing [protected] and the same was attended by the technician yesterday. He diagnosed black-lit panel and said after due consultation he would communicate the details. Today I am indicated through his office that the cost is for total change of the panel and it is Rs.25418.00 (including speaker which seems have torn-ed and need replacement). I am surprised that such a HIGH END TELEVISION which I have paid closed to Rs.63000.00 I have to face a challenge and need to spend equal cost of new television. I am wondering why the television has not gone through the quality check for the sustainability of the such high end item and how can it go off within a year and 9 months period. I need the replacement done by free of cost as it is no fault of mine. thanks and regards Vedantham R [protected] [protected]@ymail.com

WORK ORDER NO HTSK0817012 DATE 17/08/2013.

We had purchased Samsung mobile on 08/04/2013, but it got repaired (Display was not working) and being in the warranty period we had given this for service to HI TECH SOLUTIONS which is a AUTHORISED SAMSUNG SERVICE CENTRE, address: old no M9B, New no 83, Anna Nagar East, Chennai 600102, PH 42317014.

The service Centre representatives have deliberately postponed the repair and every time we call they say collect it on Friday / tuesday. They have also not behave properly.Its been one month now.

Request you to pls take action against them and get our mobile back.

Hi, I Raveesh Kapoor bought your samsung Galaxy Grand Duos Cell Phone in which I am facing a problem of Network as none of the sim is giving me any network on it. I am unable to use any telecom GSM sim in it. And I submitted it to one of your Service centre in Moti Nagar where they lost my original Bill of my Samsung Cell Phone and after that they are asking me Rupees 4,000 to fix it and its still under warranty as a continuos user of Samsung Products and Cell Phones I donot want to register a complaint to Consumer Court thats why I am preferring to keep this thing in your notice that I am facing all these issues there kindly replace my cell phone or refund my original cost of cell phone which is Rs 21,500 inclusive of Taxes else I have to take the necessary steps to get my money back after claiming your product and your service centre to file a FIR or to go to Consumer Court. Kindly contact me ASAP on th efollowing numbers. And I am Damn Serious about my money as its my harden income from where I bought your expensive Cell Phone....................... [protected] [protected] Raveesh Kapoor

I had applied for electronic coupon for Samsung Smart Duo Offer (Serial Number- JAKY98FD3A3V7RP) on 17th July 2013. The e-coupon was supposed to be generated within 15 days. After 3 months, now the status is showing request rejected. When I contacted the customer care, they said that the Invoice was not proper. What does it mean that the invoice is not proper? Required information was uploaded on the website as well. In last 3 months, I contacted esupport and CEO office several reminders,just to hear that the issue has been forwarded to concern department for further review & action and currently they are looking into the matter and working on the same and I should wait for it. I want to understand what took so long to process this. Further,I am tired of writing emails to seek your attention to the inconvenience cause due to your negligence. CEO office has also failed to address this, hence I want to know the complaint escalation matrix. -- Best Regards, Sanjiv

On Wed, Sep 11, wrote to Samsung Customer care: Dear Sir My washing machine has been having regular problems since the time of purchase. I had logged a complaint reference no. [protected] on 14th august. On 16th August, samsung technician visited my place an removed the parts, however they have not replaced the parts and/or fixed my machine since then. I will really appreciate, if my problem can be resolved at the earliest. I am hoping if amount of repairs done in recent past including warranty period <available in service records of customer care> can be reviewed for evaluating the build quality of the machine sold to me and Samsung can and provide me with a free replacement. I have made this request earlier as well during warranty period ere is nothing wrong with the machine. However subsequent breakdowns and delay in service for current issues proves otherwise. Regards P K Gupta On Monday, Sep 16, wrote to Samsung Customer care: Dear Sir Post my email, I got a call from local service centre representative, who assured me that parts for my washing machine will be delivered by Saturday and same will be repaired wither on Saturday (14/9/2013) or max by Monday (16/9/2013), Unfortunately, the machine has not been repaired, despite the assurance. I will once again request you to look into this matter and get my machine repaired asap or provide me with a replacement. Regards P.K. Gupta

Our newly purchased Samsung Refrigerator Model: RT55KZRSL1 blasted blowing up 3 rooms of our house. I am adding pictures with this complaint. Even after 4 weeks of such a serious incident customer service has not turned up yet with any positive solution or compensation. This could have been life threatening if anybody o[censored]s were at home during the incident. This has caused severe losses to us both monetarily and mentally to my old parents who survived this blast just because of they were not at home during the incident.

Having put first complaint with Samsung and providing the IMEI nunber I still haven't got my flip cover delivered for S4. This is not acceptable, when someone purchases your product from your website trusting of the features and facilities, no one expects to get cheated like this. My phone order id: 1164423 Your Gift Tracking Number is BC7-60044 To: vijendra.[protected]@tcs.com From: Samsung <noreply.[protected]@samsungindiamarketing.com> Date: 07/26/2013 02:06PM Subject: Samsung Galaxy S4 Promo Offer Hi vijendra singh parmar, You have successfully submitted data for S4 Offer. Your Gift Tracking Number is BC7-60044. We will deliver the consignment within 45 days. For any queries, email us at support.[protected]@samsungindiamarketinginfo.com Regards, Samsung Galaxy S4 Promo Team

Dear sir, I HAVE PURCHASED SAMSUNG LAPTOP-MODEL. IT HAS DISCOUNT OFFER OF MOBIL SAMSUNG GALAX YOUNG RS.4250/-. I HAD NOTIFIED THE COMPANY ABOUT THE SAME. IT HAS GIVEN ME COUPON CODE ALSO. I WANT TO PLACE AN ORDER WITH SAMSUNG ESTORE. WHENEVER I OPEN THE ESTORE SITE IT SAYS THAT THE MOBILE IS NOT IN STOCK. I HAVE CALLED THE SUPPORT CENTRE ALSO. THEY SAYS THAT WHENEVER THE STOCK WILL BE THERE THEY WILL NOTIFY ME TO PLACE THE ORDER. I HAD REGISTERED TO PLACE THE ORDER. IT SAYS THAT IT WILL INTIMATE ME. THE OFFER IS VALID UP TO 15 AUG 2013. WHEN I CONTACTED TOLL FREE THEY SAYS-1.MOBILE NOT IN STOCK.2.THEY WILL INTIMATE ME.3.YOUR ORDER IS ADDED TO WISH LIST. THE COMPANY IS BEFOOLING THE PUBLIC IN LARGE. THE CUSTOMER CENTRE IS NOT RESPONDING PROPERLY. IF THE DISCOUNT OFFER ITEMS-I GALAX YOUNG IS IN NOT STOCK, WHY THEY ARE OFFERING THE DISCOUNT OFFERS. YOU ARE REQUESTED TO TAKE UP THE MATTER WITH COMAPNY AND DIRECTLY OFFER THEM AT THE SALES COUNTERS ONLY.IT IS MY REFRANCE NO [protected] PL. JUSTIFY ME. MY MOB.NO. -[protected],[protected] THANKING YOU SIR. YOURS SINCERLY GAURAV PARASHAR E.MAIL: [protected]@GMAIL.COM

Hi i have a SAMSUNG Galaxy S1 phone which was not working. so Gave it to samsung service center in Bangalore jayanagar office. they checked and told the LCD display need to change which will cost arround RS.6200/-. So i asked them to go ahead and repair it. They next day they called from service center and informed me that my Phone is ready and please visit to their service for delivery. after I reached to service center they kept me waiting for 2 hrs. and last they told the parts is not yet come , so they will deliver next day. during my 2hrs waiting I observed almost 80% of the customers whom they promised to deliver their handset all are false. I would like to request please stop this kind of Service center.

My name is SAURABH KHANNA and living in Patiala City-147001 (Punjab). This is to inform yout that I had purchased a Samsung Mobile (from a DEALER) model GT-I9082 of Rs 18000/- on 09th August,2013 at Patiala but after 25 days mobile started giving problems like it frequently Hangs, Bluetooth stopped working, Speaker Phone got dead. I went to the Samsung Service Centre, Patiala (XPERT COMMUNIATIONS, CITY CENTER PATIALA) for the resolution on dated 07/09/2013. I got returned my mobile after repair within a week But mobile is till giving the same problems. Moreover, Mobile OS and Processor have been changed as speed has become very slow and whole internal system of mobile has been changed. I am very much disappointed for spending good money on Samsung Glaxy Grand Phone. I have purchased Samsung Phone for the first time.
Please help me in replacing the phone as it seems there is some manufacturing defects in the phone from vary beginning. Please help me. I shall be highly thankful to you.

Dealer Name : Jolly Telecom, Dharampura Bazar Patiala-147001, Dealer Phone no:[protected].
Bill no: 1528
Bill date : 09-Aug-2013
Bill with Name :SAURABH KHANNA
IMEI : [protected]
IMEI : [protected]