Samsung India Complaints & Reviews

SAMSUNG SPLIT AC — AC Less cooling Efficency

17.06.09
Dear Sir

Iam Purchased in one Split AC in trichy Jainsons stores.

one problem AC very less cooling and installation bill not recived lot of times informed in trichy branch Mr.Bagruthin.

Please take care nessary action

Regards

S/o M.Venkatesh.
Mobile no :[protected]

Dear customer

Greetings of the day !

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .

Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

MY ADDRESS IS:

HARIKUMAR. R
RAMS DENTAL CLINIC
CHATHANNOOR
KOLLAM (DIST)
KERALA

Yeah. Me too facing similar kind of problem. And what happened now? Did they rectified the problem

I purchased samsung j600 mobile phone on 04/10/2007.In January'08 onwareds it gets automatically switch-off after every 2-3 hours.They changed its software and battery but the problem was not solved.After that they tell me that its main board(PB)is to be replaced and told me that they will inform me whwnever they get it from HQ but till date I have not got any call despite my repeated requests.
Samsung service centre : sector 41 chandigarh

Subhash Dawgotra
[protected]

Samsung does not seem to be interested in providing service for its products. I registered with the call center and allI have been getting are calls, but no service rep.
This is happening for the second time in a row.
Stay away from Samsung, they seem to have a policy of Sell and Forget...

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I purchased samsung expiore mobile on 15/03/08 and in May'08 it gets automatically hanging for every call . I lodged the complaint at service centre ant abids but they are saying that they are not having its main board(PB) with them and whenever they get it from HO up to that time we have to wait for that.
till now i am waiting for the main board (PB) i want to 2 more serve centers but no support till now.

kindly help in this...

Shaik Abdul Munaf
Hyderabad
Cell:- [protected]

I too have a similar experience with samsung. In my case the service center had replaced the PBA and my handset IMEI no. was changed but the service center refused to give any document mentioning that PBA was changed at the service center. These service centers are using repaired PBA received from other complaints for replacement.
In absence of any document why should anyone accept handset with differnt IMEI. Who knows that the different IMEI was used by which person. This is a very dangerous situation keeping in view of series of terror attacks in the country.

I request the ministry to ban this brand from doing business in India if they continue to fool their customers and put them in risk like this.

Samsung — Poorest and callous service

The Samsung A/C with BIO Sleep feature was purchased on April 04, 2007 from a common retailer. During the warranty period, the Samsung service visited and performed service only once. Subsequently no one turned up.
Since the service was long due, I had initiated a service request first on July 30, 2008 by registering in the Samsung website. Received a reply with reference number: [protected] and a call back that the service would be done the next day: July 31, 08. However, no one turned up and I had raised another complaint on July 31, 2008, again and was given a auto-generated reference no: [protected].
I am fed up of constant follow-up with this so called reputed company. Since the service eligible during the warranty period has not been given to us and owing to waste of time and money on constant follow-up, I am requesting your earnest self to arrange for a free service for the next 3 cycles.
I WANT SAMSUNG SERVICE MANAGER TO GIVE A COURTESY CALL AND LISTEN TO CUSTOMER’S CONCERNS ATLEAST FOR ONCE!!!

n/a — Samsung - bad service

I purchased a samsung mobile 3 months ago...All of a sudden, it stopped working... I sent a mail to Samsung India customer service and they promptly replied with the numbr of customer Service Center. Despite trying to call them for more than 3-4 hours, the Service center just did not pick up the call.

Finally, I went to the Service Center and after waiting for about 1 hour, i was told that both s/w and h/w problem with the phone and that it needs to be replaced. All the data will be lost !
As if that wasn't enough, i'd have to wait for 5 working days to get a phone and they would not provide me a spare phone (though this one is under warranty period)...

I've decided never to buy Samsung product again!

Hey guys, Please don't believe at samsung Electronics. Specially for Mobiles. There are very poor service ( Customer care, Service center etc) & Very stupid item also. I purchased a Samung mobile phone. After 8 months i am facing key problem, then i have told to service center guy but he was saying, mother board is damage, So u will pay Rs.3600. But the mobile price is Rs.4000 & guarantee period is one year. Still they aren't responsibility in guarantee period.

Samsung SyncMaster 943nwx — i want to know about this monitor price

i am vishal kumar and i want to know that about the monitor of Samsung SyncMaster 943nwx i want to know that price of this monitor and features of this product of samsung so pls tell me fast reply on my mail .

Samsung India / DVD Player — Poor Service / Poor Response

Dear Sir,

I am DLN. Sastry from Vizag. I have a complaint against Samsung Service Dept. at Visakhapatnam, with regard to the repair of my DVD Player. But I find that there is no a suitable e-mail channel at Samsung to lodge customer grievances. On browsing the net I found this link
http://www.consumercomplaints.in/complaints/samsung-india-c28580.html...,

In this connection I request you to please let me know how to lodge an e-mail complaint about my grievance with the company. Regarding this I reproduce below a complaint letter which I sent twice through Samsung web site, without getting any response or a positive result.

"""30-Mar-09

TO WHOSOEVER AT SAMSUNG INDIA IS CONCERNED ABOUT CUSTOMER’S PLIGHT

Sub: Poor Service / Poor response

Dear Sir/Madam,

We purchased a DVD player Model: DVDP-172 from your showroom at Dabagardens, VISAKHAPATNAM in the month of March 2008. We used the player very sparingly since its purchase an year ago, and in fact for the last few months the unit has remained idle. Last month i.e. in February 2009 we noticed that the player has been malfunctioning. On 18-Mar-09 we handed over the unit to your Authorised Service Center at ASPEN Towers, Racapupalem, VISAKHAPATNAM for repair. At that time we were told that we will be contacted after completion of repair. On 25-Mar-09, seeing that we did not receive any communication, even after a week elapsed, I called your Service Center. The lady receptionist, who took the call, instantly told me that it would take at least one week more to repair the unit. Surprised how a receptionist can be so sure about the repair status even without verifying with the concerned technician, I expressed my desire to talk to the Service Manager. The receptionist connected me to an internal line, which no one responded-to, even after my enduring the on-line music (PRATIKSHA muasic) for 5 minutes or so. So I had to hang-up the line, without receiving any satisfactory information about the status of repair of our DVD player.

Now I wonder why there should be such inordinate delay in repairing the unit, and, am disappointed at the casual and callous approach of your Service Dept towards customer problems. Can it be that your Service Dept at Vizag is inundated with a flood of defective items coming for repair? OR Is it that the person manning the repair desk is very lazy? OR Is it that there is a group of dishonest people in your Vizag Service Dept, with the possibility of the items received for repair are thoroughly rubbished and subjected to pilferage?

Today it has already been almost 2-weeks since the DVD player was handed over to your people for repair but there is no any communication whatsoever. Not knowing what to do next, I thought of approaching a responsible official at Samsung Head Office. Surprisingly there is not any channel at Samsung to lodge customer grievances. And here I am...a forlorn customer...requesting you to please look into the issue and instruct your Service Dept at Vizag to ensure that our DVD player is repaired and handed over to us in good working condition at the earliest.

Yours Sincerely,

DLN. Sastry"""


I am not sure where the above mail reached. I hope to receive an encouraging reply from you, directing me what to do next.

Thanking you,

DLN. Sastry

Sir
I have purchased a Samsung Ultraslim 21" Colour TV from Navrang Electronics, Laxminagar, Delhi - 92 on 28th March, 2009. Since then there were Red and Black Spot on top two corners of the Screen. For which i had complaint three times and attendent came and not done permanent solution for that problem. Now again i have complaint for the same problem on 7th May, 2009 and the Request ID No. is [protected]. But since then one attendent came after 5days and took the photocopy of the Bill of purchase and told that they will take the TV to their workshop for its repairs. Since that neigher the took the TV nor any call have been made to me.
So i just want to know, what type of customer service of your company is it? Is is your new business policy to the customer ? Can you please clarify me.

My Cell No. [protected].

My Address is 158, Sector - 2A, New 2A Mother Diary, Vaishali, Ghaziabad

I had bought an AC of samsung from sargam electronics Paschim Vihar ie:Samsung HWAC AS-18ETA on[protected]. They said an executive would come and install the same for rs1500/- from samsung. The executive came and the installlation done was not correct it was slanting and from the front panel water was dripping. After this I complained to samsung that water is dripping they deputed executives who confirmed that the installation was not right and the water was pushing back somehow they fixed the problem(jugad). The executive told me that the water should go from the back pipe and to check the same. I checked for two days and saw that no water was coming from the pipe. I called samsung office again and told them that water is not coming they said they will depute an executive and till date I havn't met any representative from their side. Its been weeks that I have been doing this. I don't know if they have any record of the number of calls i made in this regard but the latest reference number I had saved ie:[protected].

I am surprised with such a reputed brands service thus writing to you. Its a new product so I am sure I should not face this.

Regards,
Nidhi

I got a new samsung syncmaster 943nwx this feb..I am having some major problems with it..I have registered a complaint with the company, next day a technician came and identified the problem and said he would be back within 2 days with the appropriate parts but its already 2 weeks now..Since its still in the warranty period i cant get my monitor rectified in some other service centre too..God knows how much more time will they take to attend my problem..!!! Its really frustrating, i have been calling them dialy still they are not taking it seriously!!!

pls email me the address, ph. no. of samsung workshop at visakhapatnam india.
i want 2 get my digital camera repaired

the mobile store/ samsung star mobile — missing accesiories

I BOUGHT A SAMSUNG STAR TOUCH MOBILE FROM GORAKHPUR, CITY MALL-THE MOBILE STORE.THE BACK COVER WITH THE LEATHER FLAP WAS MISSING, WHEREAS WHEN I FOUND OUT FROM OTHER STORES OF THE MOBILE STORE THE SAME PHONE IN THE SAME PRICE WAS INCLUDED WITH THE LEATHER FLAP BACK COVER.CAN I GET AN ANSWER FOR THIS.

I purchased samsung SGH-B520 mobile on 24/07/09 and in Aug'09 it wasn't getting detected through it's data cable to my computer. I lodged the complaint at service centre named GNH Telecom,Atta Chowk,NOIDA,they said problem is with the mother board(PB) and they don't have it and whenever they get it from HO they will inform me but after repeated requests thy have not called me yet.Whenever I call them they extend the date.Please guide me what to do.

Rishi Sharma
[protected]

Samsung Star — Missing Cover

I am from Mumbai and bought the samsung star s5233 with warranty having a box price of Rs11,100 having everything included but no cover inside like others have which i found out after a week when a few friends bought the same and had a cover included. I would like the Company to see into this immediately and send me the cover

Hi,

I bought Samsung Star mobile phone in month of July but there was no back cover. My friend bought the same mobile and got that cover. I dont understand why this kind o[censored]nfair business you guys are doing. Inspite of spending same amount i didn't get the cover. Can you let me know why i didn't get that cover?

My Mobile No: [protected]

It was so bad a day that I purchased Samsung printer for our school office use. Since then it has been a troublesome time. It never works. And even it appears there is nobody to take care. Since 20 July 2009 it is with care point Hisar, I paid the money in advance which they asked for. Horrible. I am principal of the school where the printer has been installed and care point people talk so horribly that an ordinary civilized man can't bear. I am bearing with but for the last time. I got few of the other samsung equipments installed at the school but again for the last time.

Advise: if it's unmanageable, quit.

SS Balhara
Principal
Northern International School
Adampur, Hisar, Haryana
[protected]

I bought a Samung star mobile 1 month back, , the back cap with lether flap is not properly fixed, i tried a lot of times, there is some problem in the mobile, and the headfones are damaged in 1 week . how how can i get those.

Whom should i complain

Samsung — POOR BACK OF BATTERY AND POOR SERVICE

I purchased SAMSUNG mobile set E250i on 26-07-09.The vendor assured me that the battery will give 48 hrs. Battery backup. But practically I’m not getting even 24 hrs. backup. I have to re-charge the set frequently.

I approached at M/S. Infotel Services, SAMSUNG authorized service centre at New Alipore on 23-10-09. After 4 days that is on 26-10-09 they return the set without rectification. According the mechanic the set had to be sent to Head Office for checking. He further added that the set may not be rectified by head office also, they return the set just changing the battery(S/N-BD1Q628ES/I-G).On my quarry for holding the set for 4 days unnecessarily, they misbehave badly with me.

Whether the company would respond to me or I had to approach to the Consumer Forum.



Sujoy Ghosh
73/6, M.G. Road,
Kol-700 082.
Mob :[protected]

Samsung — Poor services of Samsung

Dear
I bought new SAMSUNG mobile model A3LSCHF309 six months back. Since one month Charger is not working properly. I went to your Authorized Service Centre named HR Electronics,Shop 2 & 3,Gill Complex, Opp Dukh Niwaran Gurudwara Chowk, Patiala142001, Punjab, India.

Now more than 15 days passed and I m regularly visiting Service center every day. Every time he says that he does not have any charger for replacement. Whenever I visit him, he always makes a phone call in my presence to your 'concerned' people and your people promise to send the required 'charger' next day but till now I have not received any resolution.

It is the first time in my life that I have bought any SAMSUNG product and had so bitter experience. I hope you would cooperate and help me in providing new charger asap.

Samsung
Posted:[protected] by Vaibhav Sharma Send email


Service centre not giving me satisfaction

Date: 27th of feb 2010
To
Samsung India Electronics Pvt. Ltd.
cc-28,nehru enclave,kalkaji,
new delhi,
Tel: (011.40641234


SAMSUNG, NEW DELHI - Poor Service!

executive names (MADHU & VINIT& RAVINDER)

THEY ARE NOT GIVE ME ADEQUATE SERVICE AND BETTER SATISFACTION

I made the unfortunate mistake...



MY SUGGESTION IS FOR PUBLIC IS NOONE CAN PURCHASE ANYTHING FROM SAMSUNG COMPANY ITS BETTER FOR PUBLIC BECAUSE THEY DONT GIVE ADEQUATE SERVICES TO THEIR CUSTOMERS

Samsung
Posted:[protected] by Ranga Rao Send email


Service centre not giving me satisfaction

Date: 10th of November 2007
To
Samsung India Electronics Pvt. Ltd.
7th & 8th Floor, IFCI Tower
61, Nehru Place, New Delhi-110019
Fax:[protected]/19


SAMSUNG, nehru place(new delhi) - Poor Service!

I made the unfortunate mistake...

I have purchased samsung mobile, model no.B-210, s.no.-RW65229592D, IMEI no.- [protected] on 31/03/09. there was a problem in the speaker. mobile started producing Constant beeps during the calls. for the same complaint was lodged at Lakshya Tech.Solution Ltd, 230, shiva market,delhi whose work order no. si 1095 on 23/02/10. it was told to me that cost for repairing the set is Rs. 200/- something, and i paid that amount at that time. now they are saying that it cannot be repaired. still they are having my set.
first of all they have charged money from me in the gauranteed period, secondly they are not repairing it.

Mr. D.V.Singh
paschim vihar,
delhi

I bought a Samsung handset and within one month of purchase it developed some snag.I went to Samsung Service Centre- COLORTAK SERVICES Shop No-9,Yash Residency, Sector No-6,Airoli Mulund Road Airoli Navi Mumbai-400708.
The person there tried to put blame on me but could not succeed and thus took the cell and agreed to repair.He said the software needs to be updated.I got my cell back in one week just to realise that the battery wasnt giving the backup that it used to give.I went him to again but instead he said that we know our job and u dont know to use it. I atlest went to him around 5 times and everytime he said that the battery couldnt be replaced since he had no stock.Finally i stopped goin there and one day it happend that my cell wasnt gettng charged at all i.e. the battery got dump.I again went to them and they said they couldnt replace it thought it was in warranty.I couldnt trust the company anymore.

to hell with samsung service centers - they keep waiting for even small complaint- they kept me waiting for a month to replace my MIC. MODEL: UNLISTED SAMSUNG W-299 WOE ON ME - THIS IS MY SECONG W-299 AFTER I AM INFECTED WITH DUO PHONES-

DEAR SIR,



I AM CHANDRAKANT PANDEY FROM KORBA CHHATTISHGARH. I HAD PURCHASED A 19" LCD MONITOR FROM DELHION OCTOBER 2008. NOW I AM GETTING DISPLAY PROBLEM IN MY MONITOR.MONITOR IS UNDER WARRENTY PERIOD.



I HAVE REGISTERD A COMPLAINT (COMPLAINT NO. [protected]) ON 4 APRIL AND THEN START CALLING TO SAMSUNG COSTOMER CARE BUT NO VISIT THEY HAVE ARRANGED TO MY HOME EVENTHOUGH NO PHONE CALLS FROM COMPANEY EXECUTIVE I HAVE RECEIVED SO FAR. I AM TOTALY FRUSTRATED TO CALL COSTOMER CARE UNIT AGAIN AND AGAIN.

I AM NOT ABLE UNDERSTAND WHAT TO DO .SO IT IS KIND REQUEST TO YOU PLEAES SUGGEST ME THE FURTHER ACTION.



REGARDS

CHANDRAKANT PANDEY

NTPC KORBA(C.G.)

M.NO.[protected]

DEAR SIR,



I AM CHANDRAKANT PANDEY FROM KORBA CHHATTISHGARH. I HAD PURCHASED A 19" LCD MONITOR FROM DELHION OCTOBER 2008. NOW I AM GETTING DISPLAY PROBLEM IN MY MONITOR.MONITOR IS UNDER WARRENTY PERIOD.



I HAVE REGISTERD A COMPLAINT (COMPLAINT NO. [protected]) ON 4 APRIL AND THEN START CALLING TO SAMSUNG COSTOMER CARE BUT NO VISIT THEY HAVE ARRANGED TO MY HOME EVENTHOUGH NO PHONE CALLS FROM COMPANEY EXECUTIVE I HAVE RECEIVED SO FAR. I AM TOTALY FRUSTRATED TO CALL COSTOMER CARE UNIT AGAIN AND AGAIN.

I AM NOT ABLE TO UNDERSTAND WHAT TO DO WITH SAMSUNG INDIA .SO IT IS KIND REQUEST TO YOU PLEASE SUGGEST ME THE FURTHER PLAN OF ACTION.



REGARDS

CHANDRAKANT PANDEY

NTPC KORBA(C.G.)

M.NO.[protected]

A K INTERNATIONAL — AC Poor service

we are calling from 3 days Friday to till Tuesday (16/04/2010-20/04/2010) but they can`t pick up the phone when ring Phone of Onida Ludhaina Call center is [protected] & [protected].
My no. [protected] (Jalandhar) Our 1ton window AC is under warranty.
Thanking you.

Samsung — poor services

hi name is nitin sagar , louged a complaint at service center on dated on 30 april 2010 my refrence number [protected], till date theres is no responce from samsung sevice and nobody has turned up..

It was a very bad experince i had.

Sir, I have registered with samsung during free service week under regd. no.[protected] dated 06/04/2010 for the service of 3 no. AC and 01 refrigerator (double door). Engineer came and serviced ACs very huriedly.In regard to refrigerator, engineer had detected some fault due to which the fridge is functioning with constant over cooling. Hence thermostate is not working properly resulting water falling inside of refrigerator. I complained to company and explained.Another expert had been deputed, he came in flying visit and asked us to to shut fridge for 48 hrs. again he visited and exended te period for one more day.Then after the engineer visited(who came earlier) and pointed out that some parts are required to be changed.
After long chasing the fridge is still working as it is. I do not believe that a good company like Samsug will ignore this issue. POOR SHOW.

A.K.KHANNA

The service response and quality is abysmal. When the engineer (if I can call him) asked about the problem - he was totally unaware of what it meant. Having got the required information from the Samsung website - I tried explaining to him what it meant hoping that would expedite the solution which ofcourse did not help. When the technician came the next day (as requested), he said that some parts had to be replaced - which instead of taking the 3 days took 6 days. But it doesn't end there, when they came to fix it - the new technician claimed that it was pointless replacing the parts till another connecting part is also replaced!! Surprise surprise - they don't have it in stock - so it could take upto another 3 days to service the machine. It is now 8 days since I lodged the claim and in the meanwhile my laundry is piling up.

I rue the day I bought a Samsung washing machine.

i have bought a new LCD TV from Samsung.Within a month it has stopped working. My repeated calls to the consumer cell and emails to consumer support have been in vain. No one has taken any action..
My complain no is [protected].
I think samsung has the worst service record of all companes and we should stop buying them.
Our Indian companies are far better in that respect

Samsung — problem with Samsung service

Dear Sir/ Mam,
I had bought a Samsung single door refrigerator six years back. the door of my freezer compartment has come out and the bottle racks have broken. i have complained with Samsung customer care and service center almost 10 times. the person from Samsung came and assured me that the work will be done in a week. i have been following this past one month and nothing has been done my complaint. if i call up at customer care the phone is hanged for 15 mins. finally on my 8th call in one day i was given the regional service manager's phone no. which he never picks up. I am fed up of this and seriously feel that i have made a big mistake buying a Samsung product.
I will be happy if i get some help from this forum and get my problem solved.
Asheesh Goyal
H.no. 708,
Sector 21,
Gurgaon.
Ph. No. [protected]

I HAVE SAMSUNG S5600 MODEL PHONE. I GOT PROBLEM REGARDING MIKE ON 27TH JULY 2010. I WENT TO THE SAMSUNG SERVICE CENTER AT SUPAER COMPUTER SERVICE, 1ST FLOOR "SANKALP" ANAND. SO I GAVE MY PHONE FOR REPAIRING PURPOSE AND PAID ADVANCED MONEY. BUT STILL MY PHONE IS NOT REPAIRED EVEN THEY ARE NOT ANSWERING ME PROPERLY SO HERE I AM WRITTEN ALL THE DETAIL. PLEASE FIND IT BELOW AND TRY TO RESOLVE MY PROBLEM.OTHERWISE I WILL TAKE THAT ISSUE ON CONSUMER COURT.

DETAIL:

NAME : RONYDHAVAL SOLANKI
MODEL OF PHONE: S5600
BILL NO: 3336
CASH MEMO NO:3403

MY CONTACT NO:[protected]/[protected]

I made the unfortunate mistake of buying a Samsung mobile (GTS 5560) and have found your customer service to be unbelievably bad. I can't get a prompt response from your people despite repeated calls. If I get response this is also false commitment from Mr. Bhupender & Mr. Babuk, Delhi who is Branch Manager (Delhi Service Center, B-29/7B, Double Story, Ramesh Nagar, (near Raja Garden Chowk), opposit Metro Pillar No:-378, New Delhi-110015)
I have bought your product mobile (GTS 5560 ) at Delhi, Inder puri Area shop. Just after two months i faced the problem of POWER KEY, VIDEO, AUTO RESTART AND TOUCH, as well as KEY PAID SOUND. I requested to replace the new piece at which shop i purchased it but he refused my request and suggest to go service center for repairing or replace new one.

The same day ( 2nd of AUGUST 2010 ) I went to service center and show my piece to service engineer, he was checked and told me the piece was damaged due to bad factors. If possible to resolving the problem then service it whereas the set was replaced to new one. However he book a complaint ( 2nd AUGUST 2010) for repairing/replace and asked to come and collect on 09th of AUGUST 2010.

I went to shop on 09th of AUGUST 2010 and requested my Mobile. They took work order number and told me after 15 minutes the piece not at come from the company and asked to come and collect on 12th AUGUST 2010.

I once again visited the shop (service center) on 12th of AUGUST 2010 and requested my mobile status after 15 minutes the manager Mr. BHUPENDER came to me and asked to wait one day because the courier not yet come from NEHARU PLACE asked to come and collect on 14th of AUGUST.

Again I called to Mr. BHUPENDER and requested to deliver the piece at my office. he again giving me next date of 16th AUGUST 2010.

I AM TOTALLY UNSATISFIED WITH SAMSUNG AND WILL NEVER BUY OR RECOMMEND A SAMSUNG PRODUCT IF YOU ARE NOT RESLOVE THE PROBLEM IMMEDIATELY.

with best regards

LALIT ARYA,
B-49, BUDH NAGAR, INDER PURI,
NEW DELHI-110012
PH:- [protected]

What Vaibhav Sharma saying is absolutely correct? If you have less trouble in life and wants some more then go ahead and buy Samsung products else stay away from Samsung. I refused Samsung cell phone as a gift from my brother just because its Samsung and it remind me the service they have not provided me so far. The worst service you can ever imagine is Samsung service satisfaction. It’s more than a nightmare. The look and features of Samsung is to attract and to kill you slowly and one day you will know you are dead.

YES

Yes i am agree that your samsung service is very-very-very poor

hi this is Manoj Bhati . i purchased a brand new samsung corby mate GT B-3313. purchase karne k 21 din baad... is ke headphone ke ek side ne work karna band kar diya. maine samsung care ko call kiya to mujhe nearest 2 service centres ka address bata diya gaya. mai waha gaya to unhone bataya ki headphones stock mai nahi hai aap ko 8 din wait karna hoga. finally maine samsung care fir se phone kiya unhone other service centre ka address bata diya. aur maine kaafi time barbaad karne k baad akhir 26july2010 ko apna handset ghaziabad mai SK services jo samsung k authorized dealer hai un k yaha de diya. unhone mujhe bataya ki within 30 minutes ham aap ko call kar k batate hai. us k baad aaj tak koi call nahi aaya. maine unhe call karne ki koshish ki to ek number ko wo rec nahi karte ya sw off hotahai doosra landline ko utha k rakha hotahai. is beech mai maine kai baar waha ja k baat ki har baar un ka naya bahana hota hai ki next week, 2 din baad, ham call kar denge aap ko etc. is beech maine samsung care ko kam se kam 6-7 baar call kiya. har baar wo bol dete hai ki hamari mobile branch se aap ko call ayega within 2 hrs. lekin aaj tak no call. finally maine samsung care ko call kar k bola ki aaj k baad mai aap ko koi call nahi karunga bs aap mujhe sk services ka koi private number de dijiye is par unhone waha k manager ka cell number mujhe diya. maine us par 4 baar call kiya lekin wo insaan hamesha meeting mai hota hai ya office k bahar aur har baar mujhe bolta hai ki aap apna request number de dijiye mai aap ko sham 5 baje tak call karta hu. lekin aaj tak us ka bhi koi call nahi aaya. almost 2-3 month me ab maine thak haar k apne samsung phone ko bechne k liye net par add daal diya hai aur koshish kar raha hu ki apne handset ko waha se la k local shop pe repair kara saku. aur ye sure kar liya hai ki future mai kabhi samsung phone purchase nahi karunga.aur na hi samsung care ko bhool se bhi call karunga.......bhatimanojk

Samsung Mobile — Constant issues in Phone & Samsung Services

I had bought Samsung Star Superb & just after buying the same it had software issues which I managed somehow. After 3 months, its touch screen stopped functioning. I gave the phone to Samsung Borivali Service centre & they called me to collect the phone after 3 days. When my wife went to collect the phone, they said that only one problem is resolved, rest will take time. After that, none of them got back for 15 days & they never pick up the phone. Then somehow, I managed to get the no. of Samsung Area manager who assisted me in contacting them. Finally I got the phone...Now after 30 days, phone's PC Studio software does not work & I am unable to save my data. It is unable to connect to my PC. Samsung phone is really creating trouble for me even after spending that much money on phone...Can someone take best possible action against them???

Samsung — Poor service from service station

Model No:3410 Sl No:RDHZ5554187A. IMEI/RSN No: [protected].
I Purchased this handset on 12/6/2010. After a Month my touch was not working and i gave it to service center and after 2 and half months they gave me back now my display is not working and its 3 weeks and they are saying that component is not available. Is this the way 2 serve your coustmer.? If my problem is not resolved as soon as possible i'll file my complain and will take samsung to the court.
Rply either on [protected] and Email:r.[protected]@ymail.com

I bought a Samsung 32inch LCD TV 2 days back. shopkeeper told Samsung technicians will arrive for the wall mounting of TV. Till now no one reached or contacted us for the same. Shop keeper of NEXT Harippad is not giving the number of Samsung office to contact.

Dear Sir

I bought my new samsung B34109(corby plus) just before 3- 4 months .I found that LCD was a dim than other B3410.
I contacted to HEENAL MOBILE MART , SAMSUNG MOBILE , KRISHNABAUG , MANINAGAR , AHMEDABAD for my query.
They called me 4-5 times and once they also updated the software but it didnt help.
Today i again contacted them , they changed my LCD with new one but still i have no change in my LCD brightness(infact it appears dull than before one)
I think they have replaced it with an old one.

Please take some proper steps against them so that customer can be satisfied.
I think u will take my email under consideration under consideration and take satisfactory steps

Samsung — poorest service

Painful words against Samsung mobile. I have buyed Samsung Monte on Aug 13th of 2010 with my hard earned money. I have never came across this worst service. i have to tell my painful story. just after 4 months the problem started. i have gave my mobile for service at ameerpet Samsung service center. you can see some of most irresponsible people at this service center. i really fed up with them. they told initially the problem with LCD display. after that the problem is with the motherboard ; this is known to me after a number of times i called them. this is much more interesting ; they not even lifting the phone when a customer called. i have visited their office many times. poorest response. Their techican have told me that "electronics products will have problems sir". anyone can see the how beautiful their response is. i haven't got my mobile yet from them. they are telling stories today you will get it and day after tomorrow you get it. they haven't received the motherboard kit from Samsung until now it seems. day after day a new story. The branch manager at service center is behaving very rudely.
i believe in consumer court. i hope you will solve my problem as early as possible.

Hi
I wanted to take a backup of my phone-book on my PC so I tried installing the software that came with the phone itself but it is not connecting to my phone- I am using original Data Cable that came along with the phone. I have tried downloading New PC Studio v1.4 & v1.5 but still not able to connect either by USB nor blue tooth. Even Customer Services people giving strange answers like try on different PC, I have already tried on 3 different PCs but still problem persists.
So now problems i am facing-
poor customer service - people not aware what to tell to customers
Lack of resources - battery's out of stock on all service centers. I had to visit service center 4 times to get a new battery.
Handset- Phone hanging, Battery gave up in mere 9 months & i had to pay 364/- for a battery.

What should I do about all this?

Dear Sir,
I have bought a mobile phone model C-3200 from a reputed store named S.B. Communication, Jalan market, (Ph-[protected]) here at Asansol on 17.09.2010. But from the day I bought it I faced a lot of software problems but the most criticizing one being that often all by itself both all my messages from the Sentbox and Inbox get deleted and thereby I can neither read nor write messages coupled with Display, Sound and many other problems. When I went to the Samsung Service Center the behaved extremely rudely with me time to time.I adjusted myself at any cost. But this time the rough behaviour of the Service Center has broken my strength of endurance and compelled me to write this complaint against a respectfull company like SAMSUNG. Respected SirMadam I kindly request you to pay head to whatever I have written.Now this new set is nothing but show piece. You may enquire at the shop also from where I had bought.
Kindly let me know the steps you have take against your Service Center via phone or through E-Mail.
With kind regards,
H.P. Tewari

Name: H.P. Tewari
Mobile: (+91)[protected]
E-Mail ID: [protected]@rediffmail.com
stewari.[protected]@gmail.com

I have bought SAMSUNG LCD C480 model on 31st Oct 2010.With in 3.5 month of its operation one of its card failed.When I called service representative ,they told that the card is not avilable with them and it may take six days to arrange from somewhere.I want the current TV set to be replaced because of the poor performance and service support .I conveyed my message to customer care with the complaint no.[protected].They are reluctant to change the set.

Its very harsh to say that I am totally unsatisfied from the product and services of Samsung. I purchased a Samsung S5200 metro handset on[protected]. on[protected], my set had the problem of automatic dialling and auto receiving, I surrender my set to Kalkaji Samsung Service shop on[protected]. I received my set on[protected], after 2 hours the same problem again arose. now i again handed over my handset to same service shop on[protected]. its very disappointing service from such reputed company and I am very much sure that in future I will not opt for any Samsung Product.

i would like to inform you i have 1 hand set purchase in top ten
( lower Parel ) after 9 mont he reaiside some problem so i had been give to samsung service cetare( chinchpokali) req no. 27534 that time he spk to me we will within 8 days repaire & give it to you but last 1 one mont mobile not handover to me why ?
what is the service

Poor responses from the service centre. My registerd complaint # D10822 to service my 29 inch TV is not attended to for the last three days. No responsible replies over phone. The Service Manager -Farida - [protected]-does not bother to attend to calls or respond to SMS. This number was given to me by the front office people. Earlier, I had problems in the maintenance of my Samsun AC also.

I have come to the conclusion that Samsung products are fairly good, marketing is great, but service is atrociously poor. I would advise potential buyers against buying Samsung products.

K. Kesavasamy

i was told by many to buy a samsung phone because of its excellent features, looks, prices and support but i had an altogether different experience when i visited the louden street samsung service centre in kolkata. the service was next to nothing. the speed at which the centre executives were working was negligible and the altogether experience was extremely tiring ad time consuming without getting any results what so ever. i was waiting at the center for over half an hr to juts see them tend to 4 customers as they seemed to be extremely busy throwing chargers, plastics bags at each other and just adjusting themselves in their oh so comfortable seats. the center timings seemed vague and i could not be sure if i would receive my mobile on the very same day even though the problem i was facing was extremely minor and would not have taken any time to fix. on inquiring of the time when the service centre would close, the answer i got was"6-6.30." what one is to understand of two closing times of a place like a service centre is above me. another factor that i was surprised about was that in this day of massive technological advancement, i was told to bring a hard copy of the bill. when the date of purchase etc should be on their server.
this incident happened on the 23rd of april 2011

Samsung — No proper service and rude behaviour of service agent

we have puchased samsung refrigerator

Model no :- RT32BDPS1/XTL 315L

Serial Number :- 05874ZAB200364

Purchase Date:- 2011/03/27

from khuslani radio khandwa ( Madhya Pradesh) two month back



The repesentative from your sevice center ( Naman Refrigeration) came to our home to give us demo of refrigerator but during demo he has broke the vegetable box top shelf
Than he prepared job card and told us that it will be replaced within one week but still it is not replaced everytime he is saying it will take one more week .


Now he is telling we are not going replace it and we have lost yours job card if you nee that you have to deposit money and taking with us in very rude manner



we have not expected this kind of service from a brand like samsung



if next time we have to puchace any good we have to think twice about the brand samsung ..


please take action on this ASAP





Regards

Vivek Goyal

Samsung Mobiles — Problem not RESOLVED SINCE TWO MONTHS

Dear Sir,

It gives me immense dissatisfaction in announcing that iam not at all satisfied by services rendered by
Samsung mobile service centre.As it has been almost two months that i have depositted my mobile SAMSUNG B 319 AT one your service centre in AGRA NAMED AS "ELECTRONIC PEOPLE" IHAVE DEPOSITTED MY SET ON 04'TH OF APRIL.2011 WITH THE PROBLEM OF BROKEN LCD AND BROKEN SCREEN THOUGH THE LCD HAS BEEN CHANGED BUT STILL THE DISPLAY SCREEN HAS NOT BEEN CHANGED AS THEY ARE OUT OF STOCK.STILL IAM WAITING FOR MY PHONE

DESPITE OF GIVING FREQUENT CALLS AND VISITING SERVICING CENTRE NOTHING HAS BEEN DONE FROM THEIR END.

KINDLY LOOK INTO THE MATTER AND DO SOMETHING FOR YOUR CUSTOMERS.AND STOP MAKING FALSE PROMISES THROUGH ADVERTIASEMENTS.

THANKS & REGARDS
ADNAN

we have being customers of samsung products since many years.
we own a 9 air conditioners, 4 mobiles, 1 microwave oven, 1 refrigerator, 1 washing machine, 1 dvd player, 1 home theater, 1 television etc.
one of our ac stopped working on 10 june, 2011.
we called the local samsung service center on the same day.
they assured us of quick service.
but till date 16 june, 2011 we have not received any service.
this is so disappointing for any customer.
whenever we call the service center, they tell us that they will be coming within an hour or two...
we are so disappointed that we have decided not to use any samsung product in future.
but we would surely be waiting for a solid reasoning behind this poor service from company's side.

contact address :
avtar singh
village : khera
po : jamsher khas
jalandhar 144020
punjab
india
contact no. +91-[protected]

Samsung — for poor services

respected sir..

I am Ladva Vinodbhai T. I buy a new sumsung 2152. There
IEMI no. Is[protected]
bettry no. S/N LC27B15US/4-B
Charger no. RT2 ZB 10FS/5-E
We purches from veraval ravi mobile zone shoap. Date 03/02/2011..
After 15 day is foulty so we given for reapering for her after he gives back beetwen 4 days. After that the problems is countinu then its again given for repering at samsang care there also give backe after 10 days but problem is continue...
So kindy requsted to you do on the action on that. Other vice we will go for grahk surakhsa form for compline there.

Your truly
Ladva Vinodbhai T.
([protected])

i have purchased samsung guru dual and in 2 months it start hanging i went to service centre for its repair and after its repair the phone came in same position in 2 days and it was again hanging i went to service center again and after its repair again it is hanging now i m very much dis satisfied with there service. my contact no. is [protected] and[protected]. and id is bharani.[protected]@yahoo.com.

Samsung — poor service centre

hai am nadir..,i hav bought a samsung NC10 net book and was having some problems ...,regarding this i have gone to service centre yet my problems are not solved..

what a bocus company samsung

as per complain yesterday complain no:9170,not responding by them and
saying mobile repaired after 4 or 5 days but all my business on that number so i am very upset because it is a cdma mobile i have no option please tell him to repaire as early as possible.give to customers as quick service as possible,because samsung is big name otherwise this type of error customers lost trust on you.

Hi i have wave 533 and my receipt no is 165 and EMI no is 354756/04/046414/0.i have purchased mobile on 14 feb, since the time of buy i am getting problem like calling automatically i have given for repair TO ABM Enterprise Bhopal.3 times but facing this problem again and again

i went to the samsung service center to get my handset samsung GT-S8500 repaired,initially they gave me an estimate of 250 rs,for which i didnt feel neccessary to get a bill(which wld hav had to be broght frm a diff city,costing me much grtr dan Rs250)..so after i give them my handset and i come back after a few days they tell me that the motherboard needs to be changed and it will cost me some 4500+ rs...and during this period i also lost my warranty..wat should i do??..if only they had told me earlier and diagonised the problem seriously in the beginning itself i could have arranged for the bill immediately...plzzz guide me...

Dear Sir/ Madam

What is the status of my handset? How much patience I have kept more? are you thinking that I am fool in every mail you’re saying keep patience else you never give the current status of my complaint I am seriously telling it is not be tolerate again & again you are giving me different types of excuses it is not a good thing I am fool that I have selected the Samsung for my mobile handset just compare you’re service with other handset manufacturer (Nokia, Motorola, Sony) & there no call come from your service centre that they can tell me the current status it is almost 1 week go but the handset is still laying with your service centre I am fed of again & again sending the mail this is very bad or say very poor………………………… customer satisfaction. every time I am requesting you but I see you are not in the position to listen my complaint again I am requesting you kindly repair my handset at earliest & handover to me



Regards,

Harpreet Singh
Mobile-[protected]






[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Wednesday, September 14, 2011 3:08 PM
To: SINGH, Harpreet
Subject: Re: RE: RE: RE: RE: a huge complaint against your service centre



Dear Mr. Singh,

Without any prejudice we regret the inconvenience caused to you. I have already forwarded your complaint to our service department of your area and I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



I can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.



Abhinav Pandey,
Customer Satisfaction Team - Support.India
Contact Numbers
MTNL/BSNL Users:[protected]Toll free)
Others:[protected]Chargeable - To dial, prefix your local STD code)





------- Original Message -------

Sender : SINGH, Harpreet<Harpreet.[protected]@airliquide.com>

Date : Sep 14, 2011 12:27 (GMT+05:30)

Title : RE: RE: RE: RE: a huge complaint against your service centre



Dear Sir/Madam,



As per your below mail I visited to your Patel Nagar service centre were they have submit my handset, the service bill no is [protected] dt 10-09-11 Time 11.58.33 & they have given me the time till Monday 12.09.2011, but till date I haven’t received any call from your service centre against updating report of my handset, so please look in to this matter & give me the current status of my handset, you see from 2nd sep we are only exchanging the mail but there is no solution & I clearly mention I thing to you that I can’t bear any type of expenses or repair charges on this handset every charge is be beard by Samsung only & you have to give me the battery also for this handset ,the handset is damaged by your service centre (RR communication Janak Puri) so I hope that you can take the necessary action on this & come out with the appropriate solution.



Regards,

Harpreet Singh








[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Friday, September 09, 2011 11:45 AM
To: SINGH, Harpreet
Subject: Re: RE: RE: RE: a huge complaint against your service centre



Dear Mr.Singh,



I sincerely regret the inconvenience caused to you.



As per our concall (Jagpal,Vikas,Harpreet),Kindly follow the instructions given by Mr.Jagpal to you and i would like to assure you that he wil guide you properly regarding your handset issue.



I can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.




Vikas Kumar

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll-free)

Others:[protected]Chargeable - To dial, prefix your local STD code)









------- Original Message -------

Sender : SINGH, Harpreet<Harpreet.[protected]@airliquide.com>

Date : Sep 08, 2011 15:02 (GMT+05:30)

Title : RE: RE: RE: a huge complaint against your service centre



Can you give me the assurance time that when this issue is sort out today is 08th of Sep-11 can I wait until 13 of Sep -11 till the issue is sort out





Harpreet Singh








[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Thursday, September 08, 2011 2:42 PM
To: SINGH, Harpreet
Subject: Re: RE: RE: a huge complaint against your service centre



Dear Mr.Singh,



I regret the inconvenience you are facing with your Samsung product.



I would like to assure you that I am maintaining adequate follow ups with the Branch Service Manager concerned and will update you with the status accordingly as soon as possible.



I can understand the time and energy you have spent on this issue and appreciate your patience.



Thanking and assuring you of best services always.



Saurabh Chopra
Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll free)

Others:[protected]Chargeable - To dial, prefix your local STD code)









------- Original Message -------

Sender : SINGH, Harpreet<Harpreet.[protected]@airliquide.com>

Date : Sep 07, 2011 16:46 (GMT+05:30)

Title : RE: RE: a huge complaint against your service centre



Dear Sir/ Madam,



There is around 5 days completed would I know that what action you have taken against the Service Centre (R.R Communications)? it is not enough that you call the customers & give the different explanations. I want the result on this matter & what about the my stolen battery, I want the claim against this you have to arrange the battery for me & please ensure that give the appropriate solution for this, I don’t want to listen the excuses from your side If you give the priority to your customer than you have to listen the complaint, so I hope the best co-operation from your side





Regards,

Harpreet Singh







[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Monday, September 05, 2011 4:50 PM
To: SINGH, Harpreet
Subject: Re: RE: a huge complaint against your service centre



Dear Sir,



Thank you for patronizing Samsung Product.



I sincerely regret the inconvenience caused to you.As per the telephonic conversation with you, I have forwarded your complaint to our department concerned. They will contact you shortly.



I appreciate your patience and request you to bear with us till then.



Thanking and assuring you for best services always.



Neelam Verma

Customer Satisfaction Team - Support.India
Contact Numbers

MTNL/BSNL Users :[protected]Tollfree)

Others :[protected]Chargeable - To dial, prefix your local STD code)







------- Original Message -------

Sender : SINGH, Harpreet<Harpreet.[protected]@airliquide.com>

Date : Sep 05, 2011 11:24 (GMT+05:30)

Title : RE: a huge complaint against your service centre



Dear Sir,



Your executive Mr. Jaspreet or Mr. Jaspal contact me on Saturday dt 03.09.2011 but for only formality he give a call to me but unfortunately the call disconnected in between & he have no time to contact me again kindly deeply look in to my complaint & give the best solution for my complaint.



Regards,

Harpreet Singh

Mobile-[protected]






[protected][protected][protected][protected]

From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Saturday, September 03, 2011 12:38 PM
To: SINGH, Harpreet
Subject: Re: a huge complaint against your service centre



Dear Mr. Singh,



Thank you for patronizing Samsung Product..



I sincerely regret the inconvenience caused to you. I have tried to call you but your contact number mentioned in the mail is not reachable So, I have forwarded your complaint to our department concerned. They will contact you shortly.



I appreciate your patience and request you to bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or [protected]toll free)



Thanking and assuring you for best services always.





Abhinav Pandey,

Customer Satisfaction Team - Support.India

Contact Numbers

MTNL/BSNL Users:[protected]Toll free)

Others:[protected]Chargeable - To dial, prefix your local STD code)









------- Original Message -------

Sender : SINGH, Harpreet<Harpreet.[protected]@airliquide.com>

Date : Sep 02, 2011 18:14 (GMT+05:30)

Title : a huge complaint against your service centre



Dear Sir/ Madam,



I have given my mobile for repairing at your service centre at Janak Puri (R.R Communications) New Delhi-110058 on 30.07.2011, the work order no given by service centre is[protected] token No 014 my handset no is GT –S5620 SL No is RDFZ499431T Dt 30.07.2011 there is a MIC problem in mobile, firstly the service centre call me on 20.07.2011 to collect your phone it is ready after 20 days but when I went there they say it is not repaired we will call you later, at that day I lodged the complaint at your customer care centre & also talk to Mr. Nitin Rathi on his mobile No [protected] who is owner of that service centre he give me surety that your mobile can repair on same day in two hours (20.07.2011) but the mobile is not repaired, on 26.08.2011 I call to Mr. varun who is service executive at there that I can come on 27.08.2011 my mobile handset should be ready he reply that it is already ready you come & take it on 27th Aug but when I went there the executive sitting on the delivery point he reply that your set is not repaired you can take it away, & he talked me very rudely & he is ready to fight with me.



This is your service after keeping the mobile phone for one month to your service centre & your reply that it is not repaired you take it away this is the worst & worst (I have to write worst by uncountable times) experience with your service centre the executive at there misbehave with me they stolen by original Samsung battery at there they talked me in very worst way they don’t have manners how to talk with customer I have no more words that I can insult the Samsung service centre & after giving the complain to you customer care executive they also can not reply me the status of mobile what should more I can tell about the worst dirty not accepted & more…………………………â€�...⇄ ! experience at your service centre it is not my single customer complaint I just wait or 20-30 minutes at there from 50 customer 40 customers are complaining at there this is your customer satisfaction I want to insult you more but I don’t have the words to do more



So please reply my mail ASAP & take strict action against the service centre the centre should be sou. If I didn’t get any reply from your side I will go to consumer court & take the necessary action against you so my request to you is please take care of my mail & your prompt action is required



Regards,

Harpreet Singh

Mobile-[protected]

Samsung — Bad customer service

Hi
My name is Akash Gidwani the issue is that i purchased a refrigerator in the month of april from vijay sales at the time of purchasing the refrigerator they told me that sir you can go for samsung they provide outstanding customer service allthough this the first product which i have taken from samsung otherwise i do have lg sony all other com panies provide outstanding customer service but with samsung it was a very bad impression allthough my fridge is under warranty on saturday the freezer door was broken because that was not fixed properly from the companies side i called up customer service infrming abt the same the lady whom i spoke with said that she will be sending a technician to my place and there won,t be any charge for that but the technician called up today in the morning sayin that there would be a charge of 500(INR) which was totally wrong the way he was talkin to me as if he is not intrested with his job i want someone shud take immediate action on this otherwise i ahve to file a case against samsung.

Thanks & rgards
Akash
[protected]

Hello everybody. i hav given my samsung phone for service on 7th oct 2011. first of all they said that in one or two days the problem will be solved and after solving they will make a call. no phone cal from more than 3 days. so i called back them and that time they said that some switch is faulty and said that the switch will come in few days. after 2 days i got an sms that my phone complaint has been solved. so i went to service centre wit my bill copy but they told that the phone is not ready yet. i didnt talk anything & i came out. ant then by yesterday(18/10/11) i went to enquire about the status of my phone, they told that the switch has come and they will probably give phone by tomorrow(19/10/11)so today i called and asked the service centre whether my phone is ready and can take my phone today. today when i am going to get my phone, they told that switch has not come yet. i was so much frustrated about their behavior.i have never experienced such a worst service ever. bad service.... better dont buy samsung. my bill no is [protected]. phone model gt B5310

Dear sir,
I purchased a Samsung handset wave 2 8530 on 28 April 2011 from Mumbai.After 2 months it started giving me problems like hanging, touch pad not working properly just after 3 months after purchase.When i went to the service center they said that this is water logging problem so it is out of warranty.So i got it repaired from a Samsung service center in Moradabad(U.P) and they charged me 5000 rs for this.But when i got the set back its speaker was not working at all.Meanwhile i returned to Mumbai and went to the service center there and now they are saying that your motherboard is damaged so it is out of warranty and again asking me money.
I have been continuosly harrased by these service centers,i purchased the mobile for 15,700 and have spent 5000 more even now its not working.If every time i go to service center they demand money by claiming that this thing is not covered under our warranty.
Sir, please let me know if my motherboard is damaged in the Samsung service center only then where is my fault i paid them the money they demanded now they are again demanding more money.
Sir, please look into the matter as i am tired of going to different service centers and this waste a lot of amount of time and money.Please help me in this matter.
Thanking You.

I purchased samsung mobile model GT-S3353 IMEI 354769/04/036187/7 on 28/01/2011 and in Jan'08 it gets automatically track pad not working. I lodged the complaint & give hanset to him at service centre udhampur but they are saying that they are not having its track pad. after 4 months they return my handset without repair....

Regards
Deepak Malhotra
[protected]

I purchase Samsung GT-I9100 from singapore on 15th of this month and the same was taken into use on 19th of this month within two days of its use the top side of the display has started to become black and white for which i lodged a complaint with the samsung the complaint number is [protected], and today the whole display has become blue in color, i got a call from their technical team to contact their authorized service centre @ vapi, the name of the centre is MODICARE, first they said that the mobile is covered for warranty as it was not purchased in india, but after a long argument we made them to accept the complaint, w.o analysing the problem they said the mobile has liquid contact so the display has to be changed which will be costing Rs 5500 and that cost we have to bear, hearing this we came back w.o changing the display, we made a call again to their official number [protected], till now there is no call from them. The cost the mobile is Rs 35,000.00

Sir,

Samsung is the worst spicese when it comes to after sells services, how much ever they claim they can be Apple, they can't be, if you had the same problem with Apple they would have replaced you phone immediately, please do not consider buying high end Samsung phone phone from now onwards.

I am having the similar kind of issue but no response yet, and I have promised myself i will never buy any Samsung products ever.

Regards,
Abhishek.
[protected]@yahoo.com

I MADE AN UNFORTUNATE MISTAKE BY PURCHASINGING SAMSUNG REFRIGERATOR 2 YEAR AGO.I HAVE GIVEN A WARRANTY OF 5 YEARS AT HAT TIME. BUT I AM FACING A PROBLEM IN ITS COMPRESSOR AS THE COOLING IS NOT EFFECTIVE FROM THE LAST FOUR MONTHS. THE SAD PART IS THAT EVEN AFTER CONTINUOUS CALLING NOBODY FROM THEIR DEPARTMENT VISIT TO SEE THE PROBLEM.THEY ARE MAKING FALSE COMMITMENT FROM THE LAST TWO MONTHS.
I WILL NEVER PURCHASE AND RECOMMEND ANY SAMSUNG PRODUCT IN THE FUTURE IF MY PROBLEM WILL NOT BE SORT OUT IMMEDIATELY.
MY COMPLAINT NUMBER IS [protected]
THANX N RGDS----PAWAN THAKUR,[protected]

Dear Sir,

I Dr Sujata Magdum nee Mali, purchased a SAMSUNG handset from Mobile Stores Ltd. on 16th May 2012 of Model GT S5360 TKAINS with IMEI no. [protected]. While purchasing I paid for extended warranty & mobile secure.

From last one month i.e. in June this handset was turning off automatically. I registered the complaint with Mobiles Stores executive and in this context I was asked to format the handset. This was done thrice but the problem remained unsolved. Finally on 4th July in the evening the Mobile store executive said that the problem is with PBS of the handset and so it should be send to the company. I will be able to get my handset back on 10th July. For this I handed over the handset to him and told him that I shall collect it on 11th July so that they could verify its working status for one more day. When I went to collect my handset I was again informed that the problem is not rectiifed.Neither they have bother to give me handset for time being use. Moreover when I asked them to give me receipt of the compliant lodged with them they handed over the receipt dated 11th July after a long hot conversation.. In this respect I would like to bring to your kind notice that the people in the store are highly non-co-operative. This has forced me to place a complain with you. Now I request your kind self to rectify my problem or otherwise I will have to approach the consumer forum. Till date I am without cell and this has really affected my work.Could you pls let meknow how would you help me out in this respect? Or otherwise I will have to takesome legal action.

I hope you understand the severity of my case. Hoping for a positive response

Dr Sujata Magdum

I have bought a Samsung washing machine on 13.09.07 in kolkata. It is not working . The company service man said
he cannot repair it as spare parts is not available. He is advising me to exchange it for rs 1150.
It is not even 5 yrs . If the company cannot repair it they should replace it. Why will i be forced to buy
A new one ?

I bought Samsung galaxy S advance on[protected] @ Samsung smart phone cafe ( R T Nagar ). 10 days before i was facing the problem with the PLAY STORE, then i called Samsung customer service for trouble shooting , the person who spoke with me didn't provide me any (T.S) steps. He just asked me to force stop the play store and restart the unit. Problem not resolved. Then he gave me the service centre address and asked me contact them to upgrade my phone. I even i was facing the problem with the head phone and the officer asked me to replace the accessories. When i went to the service centre the owner Mr. Gopal didn't give me proper response, he asked me to come evening then again he told me to collect my phone next day evening. I aggried and came away. And the next day he gave ne the phone and he told that the problem is resolved. I praised Samsung service and came home. later i came to know that he didn't upgrade he have degrade my phone were i started facing problem with YouTube, Facebook, social hub , play store, everything..
And for replacing the head phone the owner is telling me to use few more day because he will provide the new one only if both the speakers broke .
Then i called Samsung customer service. People started disconnecting my call and even some rude behaviours, i don't remember any bodies name accept sandeep who disconnected the call on[protected]. I never expected this from Samsung service. I called them on [protected]/[protected]. They disconnected the call with in a second once they pick.

At last the call got connected and raised the issue again. People telling me to contact centre again. Let me tell you people one thing 20, 500 rs is not a short amount to leave it easily . If my problem is not resolved i know how ti screw Samsung popularity. I am an bank employee of standard chartered bank, if my problem is not resolved i have a guts to create an website about urn company.kindly work for my case on priority.i would like to appreciate Samsung on my next co.mment. Try to repair it if not replace it

This is guhan.
i have booked for service for samsung air conditioner last month.
a service person visited on may 28th and reported that there is a leakage in cooling gas pipe and collected an amount of Rs.450 to tell this alone.
when asked, he responded it as &quot;service charge&quot;.
after that, i again requested for AC service and a person from VEERA service center came and they collected both indoor &amp; outdoor unit of AC on 4th June 2013.
Today its 13th June 2013, but no proper response from VEERA service center.

I kindly recommend SAMSUNG INDIA to take necessary action against VEERA service center.

VEERA SERVICE CENTER, (Authorized for SAMSUNG service)
No:6/9, Near bm hospital, 38th street, Nanganallur, Chennai - 600061

Dear Sir,
My name is Rajnish Jain ...Today I went to your Service Station at Sec. 17 Faridabad...Sorry to say Sir, I have to face many problems due to lot of carelessness of your customer care Executive. They were not taking care of customers who were waiting for their chances to talk to the executive...They were just talking to each other...They were not working properly..and even the office boy was dusting the computer or tables at 10:05 A.m ...the office should start at 10 A.M to 6 P.m ..so we don&#039;t have to face such a problems...please do care of the customers time...

I got my Samsung galaxy s4 repaired from lack bag at service centre
my phone had a problem of logo hang
they charged rs. 355 to change the lock button.
when I collected my phone my phone experienced another problem
wifi bluetooth and wifi hot spot were not working
samsung service centres charge rs. 192 to identify the issues in the phone
I paid the amount earlier but they never told me that my phone has the problem of connectivity (because it was never there)
as soon as I collected the phone I experienced the problem
I informed the engineer and the company about the same but they didn&#039;t help
they said that there is a problem in motherboard which costs around rs.8000 and I need to pay for the same.
I don&#039;t know what I should do
when I have given my phone to them they took service charges from me and informed me about 1 issue which was lock button but when I collected the phone I experienced another issue
that is not my fault but the inconvenience is for me
the company is not ready to trust me and says that the phone was dead so this problem was not recognised
but they are paid to recognise the problem only but in this case they didn&#039;t .
kindly help
thanks in advance.

I purchased LED TV, Refrigerator and home theater of samsung company but sorry to say that i am not satisfied with the services of samsung customer care. After delivery of all three items I contacted at 6.45pm to person whose responsibility is to install items their reply was that my time is over our time is 10 to 6 so installation will take place tomorrow. Next day at 1 pm he phoned me for installation I was in my office. i compelled to come to home. after installation when I switch on/off fan LED TV create some problem. For refrigerator after delivery next day evening person came for demonstration. After contacted dealer for several times person came for solution for TV problem. I felt many troubles during this 3 days. I will not suggest any of my friend and relatives for samsung products.

*

Samsung — samsung s4 i9500

mobile over heat. automatically close apps. system not working properly. is very bad .waste my cost 32000

Samsung — LOST SAMSUNG MOBILE

i had lost my samsung mobile in my home town berhampur odisha please block the imei no.[protected]

gt-3303 auto off auto on problem

GT-3303 auto off auto on problem

Complaint not attended

Service centre absolutely non-cooperative. Complaint [protected] dt 19th May still not fixed. False assurances made when reminded on phone. Please help.

block---356519050676740 IMEI number

Mobile lost on 26th April Night. Complain done to police on 27th April Morning. No clue till now to recover the handset.Kindly block handset with imei --[protected] asap

customer requset not responde after 2 hours

this samsung service centre located at noida sector-3 is woast service. customer support not given proper response. i am right now from today 3pm after all no any feedback there.

Complaint of your service centre

Respected sir
please solve this problem because your service centre spent more than seven days.
Thanking you
sanjay kumar
narayan niwas, hari narayan colony, barmasia, dhansar, dhanbad, jharkhand
pin.- 826001
mob-no:-[protected]

Dear Customer,

Greetings of the day!
We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung — Defective LCD Monitor

I happened to purchase 2 months before a Samsung LCD Moniter Synchmaster 2033 (20 inches) within a fortnight problems started with it as it used to display no cable connected even if everything was fine. I called up service center and they said they will replace the defective part, it has been a month till no response from them, I am really fed up and realise made a mistake by selecting Samsung, in addition it has caused me a lot of mental agoney of having to call up and wait for favourable response.

Please suggest what do I need to do, I have few records of the chat I had with their customer service staff.

Regards,
Pavan
[protected]

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .


Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear customer
Greetings of the day !!

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority



Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

SAMSUNG GALAXY R
this is Dr.kanil ranjith (mobile no. [protected], email id- kanil.[protected]@gmail.com)
My 1 month old galaxy R mobile has got a serious hardware problem and is not even getting switched on for past 2 days.
I went to samsung service centre at Nerhu place delhi.The chief executive, Mr.Amresh Chaudhary, there was so rude and
kept repeating the same point that no replacement shall be made.I didn't expect such a rude behaviour after pushing a defective
handset to a customer.If its an internal policy to provide replacement only for 4 days from date of purchase, do you drive us the thought
that your products are worthy for just 4 days.Why cant SAMSUNG accept its manufacturing defect and provide a replacement?I feel really
CHEATED..IF THIS IS THE FATE FOR US, WHAT ABOUT AN UNREAD PERSON!!!

I have a Samsung Galaxy R set it also had some problems from the very starting It gets restarted on its own... it is just 6 months old.. but earlier the occurring of the restarts was less which has now gradually increased

Please let me know the replacement policy

Expecting a reply

Ankur Gupta
[protected]
ankur.gupta.[protected]@gmail.com

Samsung Electronics — Samsung LCD not working

Hello,

We purchased a samsung 26 Inch LCD in the month of October 2010.We hardly used the LCD as we were travelling,but when we powered on the LCD in the month of January 2011 ,Display is not at all working.

I called up the call centre and raised a service ticket [protected] on January 14th.Service enginer came home on Jan 17th and checked the LCD and said that the Display needs to be changed. from then on I have no idea about what is happening on this case and struggling to get any information from contact centre.

I have called up the Contact centre atleast 10 times during the week and have not recieved any help from the authorities there.I tried to escalate the case within the centre by wanting to speak to a supervisor,but the supervisors never come on line either they are too busy or in a meeting.Each time I have called the contact centre I have been assured that the Supervisor call me back in two hours ,but have not recieved any call.

At once I was able to get hold of the supervisor with great difficulty,I was put on hold for 12 minutes.This was on thursday Jan 20th and he assured me that I would recieve a call same day in the evening and the LCD would be replaced or a refund would be provided.Till now I have no clue about the replacement or a refund or the replacement of the faulty part.

The entire experience in the contact centre has been frustrating.I as a consumer have made a wrong choice of buying a samsung LCD.there is absolutely no concern from the contact centre to serve a customer.I have been living without a TV for 10 days now for no fault of mine.It is very disgusting to recieve no response from the contact centre for so long.It has been a night mare with the contact centre.

Dear Kiran,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Dear customer

Thank you for writing and sharing your concern with us

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear customer

Greetings of the day!
Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority
Thanking and assuring you for best services always.

Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com
Phone: [protected]

My TV has some problem in the power supply, we called up the service fellow after 2 days he came, he opens the TV set and told that in 3 days he will fix the problem and it will again start. But its almost more than a week he haven't repaired that.

We are keep on calling him again and again and what all he is saying was he will give that tomorrow, now its being more than a week our TV set is not stared yet can any one on earth help me with that.

One thing to notice my TV is still in warranty period.

I have registered a complaint for repair of LED TV UA40D5003 BR No. 20343ZNBA01515K on 15/9/13 around 8 am through toll free number Complaint was registered and no. given was [protected].Despite contacting Samsung several times no one visited for Inspection till18/9/13.On 18/9 around 6pm service engineer came and informed that there is power problem and some parts need replacement which are not readily available. He told that it will take 3-4 days. Service Engineer had visited twice after that but without the required parts. On 3rd Oct he said that mother board is defective and he will arrange replacement from Chennai which will take another 7 days. Kolkata office as well as Delhi office assured that definitely by 10/10 TV will be repaired. Today on 10/10 also no body turned up &amp; on contacting Samsung I was told that I have to wait for 4/5 days more. My TV is out of order for last 25 days &amp; Samsung has not cared to get it repaired. This TV was purchased on 29/1/2012 and its speakers and panel have already been changed within warranty(free of cost) and now SMP and Mother Board are proposed to be changed at cost of around Rs.10000/-.Thus Samsung has not only sold me a substandard TV but is also not providing proper after sale service

Dear Mr. Prajapat,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Dear customer
Greetings of the day !!

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority



Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

Dear Customer,

Thank you for becoming a patron of Samsung product and writing to us

We sincerely regret the inconvenience caused to you. With reference to your query, kindly provide us your address details along with contact numbers so that we may forward your complaint to our department concerned.

Thanking and assuring you for best services always.

customer Satisfaction
akhilesh.[protected]@partner.samsung.com

Dear customer
Greetings of the day !!

Kindly reach on the below given address and provide your contact Detail .
We would take care of your complaint and will resolve on priority



Thanking and assuring you for best services always.
Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

I have aiready send an email on 18 feb 2012 with my contact number, but still I get no reply from you.

Dear Mr. Prasad,


Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. With reference to your query, we request you to contact

SAMSUNG Customer Contact Center on 30308282 /[protected]Toll free from BSNL and MTNL), and our service specialist will be glad to assist you.

Thanking and assuring you of best services always. Please feel free to contact for further assistance

Customer Satisfaction Team

SAMSUNG GT C6712 — i enter a sim and every time deducted 1.50 Rs. please note my complaint earlier

I have enter a simCard in my handset every time deducted 1.50 RS. in my a/c. please note my complain and give immidiate fruitfull feedback ...
Thanking you very much..

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Hi Samsung Team,

I have Samsung i9003. However it is still not good as touch screen back button and menu button is not working... Service centre said it needs to be replaced new touch screen if small back button.. it is wasted...

Pls help me to resolve this issue.

I will appreciate your advice and hope you resolve this issue..

Thanks & Regards,
Abhishek Jain

Hi, im from bacolod city Philippines, my phone is not working i have Samsung i9003. When I attempt to turn it on, it stucks in the Samsung logo..pls help me..

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

Samsung LCD 32" TV — No installation even after 20 days

I had purchased a Samsung LCD 32" TV from Sowndarya Digital Mall in Visakhapatnam on 16th June 2010 vide their bill no. 1852 for 34,500/-. The delivery was made same day and we were assured that company mechanic will come to install it next day. Even after 20 days and many calls we are only getting false assurances from the dealer and the company.

It seems the Company is leasty bothered about after sales service.

B.K.Agrawal

WAITING FOR POSITIVE REPLAY FROM SAMSUNG

[protected]@yahoo.com

Dear Customer,

Thank you for becoming a patron of Samsung product.

We sincerely regret the inconvenience caused to you. We have forwarded your concern to our department. Our service specialist would get in touch with you shortly.

We appreciate your patience and request you to bear with us till then.


Thanking and assuring you for best services always.


Customer Satisfaction Team
akhilesh.[protected]@partner.samsung.com

I Zakirya Attar. I really Thanks to all samsung teams who has coordinate to solve my problem.
The Samsung company has Replaced the full set of LCD TV.I Really Thanks to them.This is first company i my life which they have taken step so fast.In future i will buy only samsung product and i suggested my near & dears to go for Samsung Product.


Thanks Samsung Team
Thanks a lot for your support.