Samsung India Complaints & Reviews

Lost my cell on 28/12/2008 in thane west mobile is Samsung sgh-L700. mobile number was [protected]. My mobile tracker is active on the cell. IMEI/SR NO:[protected].PLS LET ME KNOW IF ANY NEWS ON IT.
CONTACT:[protected], 32905285, [protected]

I purchased samsung washing machine, washing machine stand and washing machine cover.I received, washing machine and cover but I did not receive the washing machine stand. Its been more than two weeks now. I have been calling the reliance digital customer service number but the response is neither proper nor they are taking any action. I have also registered a complaint at there service desk.

Please help me

I have bought (28/07/2008) Samsung SCX-6122FN MODEL multifunction printer from City Computers, Kumbakonam, Tamilnadu. (Sno. KRS1JC9902016LSD75Q1P0022). And I was complaint to customer care service on 22/12/2008. Complaint No. [protected]. But there is no responce to till date. Daily i remain to call customer care. They said, "please wait two hours. Service will come and solve the problem". But nobody come till date.

i am unable to access the sim card... My Mobile No:[protected]. Here i got the error message as PUK Disabled Card Blocked...

Please do the needful

Regards,
Suresh Kumar.K

Sir,

I purchased a Samsung SGH-D880 model phone from UniverCell on[protected] vide his invoice no. P.H.AP/10427. The IMEI No. [protected] and Sl.no. RUFQ855987D. There was a problem in the hand set so i approached to the dealer who sold the product to me i.e., UniverCell he stated that the handset shall be taken to Samsung Authorised Service Centre. So I approached the service Centre at Shop No.G9, Groud Floor, Elephant House, Ameerpet 'X' Roads, Hyderabad on[protected]. The work order number is WA[protected]. As i am well known that mobile is under Guarantee and any problem arises to the handset it has to be got repaired by the Company at free of cost. But the said Authorised Service Centre people gave a Estimation of Rs.6, 435.60. I purchased the mobile for Rs. 12300/-. So i request your selves to intimate the concern to repair the said handset immediately without taking any charges from me as the total handset is under the Guarantee.

regards,

Rajesh

I bought a Samsung Mobile model D880 [having the dual sim card facility] From 'HASH 10', Anna Nagar Chennai, around 2 months back. The Battery of the said Mobile hand set was either faulty or had some serious problems, right from day three. I have to charge it almost every three hours, even if I dont use it. After informing the shop where i bought it, they directed me Samsung Service center. Till date the ONLY excuse the service Center has been giving, [practically for the last one and half month], they are OUT OF STOCK of the batteries for the model D880. Its quite an embarrasment for me to keep on saying that the battery is on the Low, perenially.
The Shop where I had bought it, has simply shown indifference regarding the availability and has been very casual, right from the day i have informed him.
Am i going to pay the PRICE FOR HAVING TRUSTED THE SAMSUNG NAME?

Title : Denial of warranty repair
Complaint ID : 7928
Complaint Details : Sir,
This is a complaint regarding samsung moblie phone Model SGH D900I, which
I have purchased on 07 Nov 07. Since the date of purchase this phone is a
problem creater, already I have serviced the phone twice. On 30 sep 08, Ihave deposited my handset to authourised service centre named MEREENA
ELECTRONICS, SREE KANDESWARAM, Fort PO, trivandrum, kerala with network
problem (no network) . I was tracking up the progress of repair
personnally and telephonically till date ie, 20 Oct 08. The customer care
was not bothered to inform the progress of repair. Today(on 20 Oct 08) I
received a call from customer care that my phone cannot be serviced
because the circuit board of the phone has become unserviceable due to
moisture.An additional amout Rs 3500/- is required to service the phone.As
far as Iam concerned the phone didnt came into contact with any type of
moisture till date.I tried to convince them, but they are not agreeing. It
took 21 days to invent moisture content from my phone. They told me that
they cannot undertake warranty repair for the same. So ur kind
intervention is requested for resolving this issue .
Consequences : Till 20 Oct 08 no one from customer care was bothered to
inform the progress of repair. Personally I visited the customer care
twice, but the reply was negative. From the date of purchase it has
undergone repair twice. As per customer care's opinion I have to spent
another Rs 3500/- to service the phone, but the phone is already covered
under warranty till 07/11/08.

.
LODGED COMPLAINT IN CORE CENTRE

I purchased Samsung digital camera D760 kenox from johannesburg two weeks ago.now suddenly while i was seeing the pictures that i have taken suddenly it said file error and went off and never came back.now the when u make it on the power comes and lights the green light but the screen never comes.what is wrong with this camera after just 14 days of purchase .and now i am in eritrea what can i can do?

sir,
i bought a samsung mobile phone from mobile store ( alaknanda) new delhi model no. i450 there is some battery problem in moile baterry is not giving a good back i complaing in aligarh samsum care centre point near mezban hotel on 08/12/08 but they rejected my complaint they said that the mobile is now out of warranty and warranty period passed out. but i bought mobile on 06/10/08 as written on bill but they were saying that 06 is the month 10 is date and 08 is year & according to this my phone's battery is now out of warranty then i visit to mobile store delhi they told me to complain about this.

Sir please take an appropriate action so i can be able to chyange my battery.
Thanks

The audio gets blurred intermitently due to loose socket which on rear side which connects TV to cable which was brought to notice of the service fellow has not responded since then kindly look into it
Thanks & regards
Sitaram

The Dealer network is not upto mark in terms of customer service and etiquette and treats their customers as if they are doing them a favour by selling them the goods.

Recently I bought a 46 “ LCD TV LA46A550 and I was told by dealer that along with that model I will get 5 months subscription of AIRTEL TV. He did not give the same at the time of delivering the television. When I called his person, he told me to come and collect it from his place on a working day if I want it else take a walk. I asked him to deliver the same to my place which he refused and told me to take it or leave it in a very discourteous matter. He behaved like as if I was asking for a favour from him and was a cheap customer. When requested that it would be difficult for me to collect the same from him on a working day, the reply I got was, "I also work hence have no time for you. Come and collect else forget it and phone was disconnected"(earlier the promise was that it is not in stock and we shall deliver at your premise asap). Name of the dealer - "Cool Solutions, 3 Shivam apartments, Walkeshwar Mumbai India -400006” and name of the personnel Raju.

There are three things I am complaining against.

1. The offer should be made good at the time of purchase
2. The offer should be delivered to customer premise if you did not make the offer good at the time of purchase.
3. Courtesy to customer is of paramount importance and no one should get away scot free if he behaves rudely with customer.


Till the time my complaint is taken care of I resolve not to buy or recommend any Samsung Product at all.

sir i have lost my samsung e 250 mobile on 17/12/2008 with my sim card.now i have take duplicate sim whichs no is [protected] my phones imie no was [protected] pls help me sir .my last used no was [protected] in that mobile.

Dear Sir,

I AM HAVING A SAMSUNG WINDOW AC WHOSE MODEL NO. IS AWT18 SB AND ITS SERIAL NO. IS M000. I GOT THIS A.C FROM A COMPANY AS GIFT. SO I DONT HAVE PURCHASE INVOICE OF IT. BUT I HAVE A WARRANTY CARD WHICH IS SIGNED AND STAMPED BY SAMSUNG DEALER.

NOW I AM HAVING A COMPLAIN IN THIS A.C I CALLED THERELOCAL SERVICE PERSON FROM THERE SERVICE CENTRE ( NEW WEATHER CONTROL REFRIGERATION), HE CHECKED THE A.C AND CAME TO KNOW THAT COMPRESSOR IS NOT WORKING. AS STATED IN THERE WARRANTY CARD THE WARRANTY OF COMPRESSOR IS FOR 60 MONTHS. SO MY COMPRESSOR IS STILL IN WARRANY. BUT THERE SERVICE CENTRE IS NOT REPLACING THE SAME BEACUSE OF CASH MEMO WHICH I AM NOT HAVING.



ATLEAST COMPANY SHOULD CONSIDER THIS PROBLEM OF MINE. AS I AM NOW NOT DEALING IN THAT COMPANY WHICH GAVE ME THIS AC, SO HOW I CAN PROVIDE THEM THE BILL. THERE SERVICE CENTRE IS NOT READY TO COOPERATE WITH ME. THEY PEOPLE HAVE ALL THE RECORDS THAT BY WHICH CASH MEMO NO. THEY HAVE SOLD THE AC AND TO WHICH DEALER. ATLEAST COOPERATE WITH US AS. WE CONSUMER EXPECT THIS MUCH HELP FROM SUCH A BIG REPUTATED COMPANY. THERE SERVICE CENTRE IS JUST NOT LISTNING TO ME. PLEASE SIR DO SOMETHING. WE ARE HAVING A WARRANTY CARD AND IF THE COMPLAIN CANNOT BE SOLVED BY THE WARRANTY CARD THEN THERE IS NO REASON OF ISSUING IT.

LOOKING FORWARD FOR SOME POSITIVE RESPONSE FROM YOU



THANING YOU,



Rajeev Kejriwal
c/o KEJRIWAL SONS
SHOP NO.14-15, IMLAK COLONY
NADESAR, VARANASI
MOB : [protected]

my wife had given her samsung mobile (don't rember the model no.) for the above mentioned repair at the samsung service centre, sodawala lane, near muncipal school, borivali (west), mumbai-400092 on 19/12/08. she was given a repair cost of Rs. 322/- on job order only for speaker phone by the person sitting on the desk. he asked my wife whether the phone is in warranty or not for which she replied no. then she asked him what will be the cost for the key pad repair & to change the glass. on this he replied that it will be Rs. 450/- approximate for which my wife agreed. the person attending the complaint said that he has not mentioned the repairs for glass & key pad on job order as it was already made but assured that it will be done in 1/2 hour's time. my wife said that she will collect the phone on 20/12/08 evening.on 20/12/08 evening i went with my wife to collect the phone at the service centre where the person who took or complaint was not present, so we went to the other person. he said that the phone is not repaired & will take 1 hour more to repair. when i asked him about the glass & keypad, the person was very rude replying that only the speaker is mentioned on job card, so only speaker will be changed. when my wife narrated the incident between her & their colleague the previous day, he very rudly replied to her forgetting that she being a lady customer that the person she had talked to is not there today & come and speak to him on monday if the other person had promised her. when i asked him to behave properly as he was talking to a lady, he said he knows how he is talking. the way he was speaking can be asked to the number of customers present in the shop at that point. (their contact details can be obtained from the register in the shop).i said to that person to call up his colleage and asked him, for which he refused saying he don't have his number. even the receptionist was not ready to give the other person number. then i said i don't want my mobile to be repaired at their shop & asked for a complaint or customer feed back form, for which i was told that there is no such form available with them, & if at all any complaints are to be written, it will be written in the visitor's entry book itself. they even refused (the rude person slightly bald and the fat marathi receptionist) to give their names. what a shame that a company like samsung is hiring such a cheap & low quality staff who do not know how to respect their customers. please ask samsung to recruit staff as per their brand names and not people from roadside. the photocopy of the job card is with me and i will provide it to prove that how people in this service centre work. the duplicate copy of job order was given back to me along with my phone with nothing written on it whether the phone is handed over to me. i can still claim for my handset with this duplicate/carbon copy of job card. SAMSUNG PLEASE WAKE UP & DO SOMETHING. JUST BY ENDORSING PERSONALITIES LIKE AMIR KHAN WON'T HELP YOU GROW YOUR BUSINESS, BUT THE CUSTOMER SATISFACTION WILL DEFINATELY HELP.

Dear,

My name is Sandip mhatre I purchased a Samsung J210 mobile phone in kalyan but after one month of purchasing my mobile LCD was crack. I can’t see the display of my mobile, I give three complaints in Samsung service centre but they not give any reply me. I pay any cost of LCD. Samsung launch a product but not launch a spear part that product. Now I really think why I purchased a Samsung mobile phone because the spear parts are not available. Pleas give me any reply about my mobile phone. What I do?




Yours
SANDIP MHATRE

i have purchased 943NWX 19" in may 24, 2008 from Imaging computers sco 100-101, sector-34A, chandigarh.when i started working on this TFT i found that TFT's front buttons were not working then i complaint to the dealer.i also complaint to samsung tollfree no.[protected].i have a complaint no.dealer repaced the TFT.but after a week i found that TFT is not picking High resoulation (1440X900) and i saw blur type fonts it was not able to seen properly.then i complaint to Authorised service centre sec.41D, chandigarh.than one service engg. came to my house and checked the TFT and he also re-installed the drivers from the software CD.but problem is same.then i submit the TFT in samsung service centre, sec.41D, chandigarh on 17 th Sep.2008.i contacted many times Mr Deepak (IT head).he told me that i will be gatting the cheque in a day or two many times but to no avail.I also contacted the branch manager Mr.abhiney.but he is not solve my problem.

COMPLAINT REGISTRATION NO. - [protected]. I HAVE REGISTERED COMPLAINT FOR NOT FUNCTIONING OF MY PRINTER - CLP-315. THE NEW PRINTER IS NOT FUNCTIONING AND ALL MY WORK IS PENDING. DESPITE OF MY REPEATED COMPLAINT TO CUTOMER CARE OF SAMSUNG AGAINST WARRANTY, NO RESPOND. IT IS QUIT HUMILIATING. PLEASE DO THE NEEDFUL UNLESS NO ONE WILL PURCHASE PRODUCTS FROM YOUR ESTEEMED COMPANY IF AFTER SALE RESPONSE IS LIKE THIS.
SURAJ SARANGI - MOB:[protected]

Hi
I am Sireesha. I have idea prepaid account. on 17/12/2008 I recharged with 50 rs. After recharge blance was added sucessfully. But on 18/12/2008 morning 30 rs balance was deducting from my cell. how it can be. I have't used my cell but balance was deducted. I called to customer care, its saying that my last recharge was on 11/12/2008 with 0 rs. how it can be.

Expecting a positive responce from u.

Regards
sireesha
my no. : [protected]

I have bought a Samsung Mobile on 09.07.2008 with Model Number C-160 and Invoice No. 0103993 from the dealer GoMobile, 98, Modi Tower, Nehru Place, New Delhi-110019. I got this Mobile from a company as gift. So, I have purchase invoice and I have a Scratch Card/Coupon which is signed and stamped by your dealer.

Looking forward for positive response at the earliest.

Thanks with regards,

Ram Naresh
S-184/22, New Sanjay Camp-II,
Okhla Phase-I, (Near B-52 & 53),
New Delhi - 110 020
Tel.:[protected], [protected]

Dear Sir/Madam,
Kindly please tell me which type of application(software) files are supported in SGH J150 phone. while installing JAR JAD file i cannot install it. Please help me