Samsung India Complaints & Reviews

No action till date
Is it way the Samsung to give service to their poor customers???????????????????????????????

Dear Mr Prashant Gupta
Based on your request I have not issue the legal notice on 20th Jan-09 & waited till 28th Jan-09 but till date no response received either side, hence I am requesting Mr Sachin Kumar for issuing legal notice

Dear Mr. Sachin
Request you to send the legal notice, under 420 and fraudulent against Samsung & Tata teleservices, along with compensation of Rs5/- lacs, for mental harassment, business loss, Legal fee & throat problem faced by due to defective handset of Samsung. Trust the copy of mail is sufficient for you to serve legal notice, I will handover you the copy of Job cards & invoice.
With Regards
Ajay Rai
Cell no [protected]


_____________________________________________
From: RAI AJAY
Sent: Monday, January 26, 2009 4:13 PM
To: 'sujit.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: FW: Samsung set Repeat Problem

Dear Mr. Sujit

You will be surprised to see the trailing mail and no response from senior person too!!

I have received out office message too, which is proof that mail was delivered to Mr. Banerjee.

With Regards
Ajay Rai

_____________________________________________
From: RAI AJAY
Sent: Thursday, January 15, 2009 11:10 PM
To: 'banerjee.[protected]@samsung.com'
Cc: 'sachin kumar'
Subject: Samsung set Repeat Problem


Dear Mr Banerjee,

This is to inform you that I have Got connection of Tata Teleservices on 12th May-08 against Tatateleservices Invoice no[protected]/dated 12.05.08, delivery no[protected] dated 12.05.08. with SAMSUNG Mobile Phone SCH-S259 Bliss, SKU code[protected].

I am facing problem of voice audibility by receiver end and regarding the complain details of my visit to your care Center given below

1. First time I have visited SAMSUNG Customer care in Aug-08 and they have replaced Mike of the phone but still problem was not solved.

2. Second time I have visited SAMSUNG Customer care in 17th Oct-08 and they have done repairing but not satisfactory.


3. Third time I have visited customer care with same problem in 20th Nov-08 and got set back after 10days without solving the problem. I have taken delivery on 1st dec-08, based on communication and confirmation from Mr Maninder that I have got approval and it will be replaced within week.

4. Based on request from Mr Maninder hand set with charger was handed over to SAMSUNG Customer care on 5th Jan-09 against work order no 9AP0501 for getting replacement.

Same complain was reported several time but no permanent solution given to the problem, due to pathetic product & service of SAMASUNG I have suffered, Mentally, professionally, economically & physically (throat problem). I have been ditched by SAMSUNG. & had worst experience of service in my life till date and all credit goes to SAMSUNG.

Its my lost request to you before going for legal proceeding, for replacement of the particular set by other model(I will not except same model at any cost), within 20th Jan-09. For your reference details of all communications are enclosed herewith.



Note”- I have copy of all jab orders for my record as well as for the use in future purpose. I understand that particular model was having design problem due to that it was taken out from the market.




_____________________________________________
From: RAI AJAY
Sent: Monday, January 05, 2009 4:51 PM
To: 'manindra.[protected]@samsung.com'
Cc: 'JoyKumar.[protected]@tatatel.co.in'; 'prashantkumar.[protected]@tatatel.co.in'
Subject: FW: Samsung set


Dear Maninder
As discussed hand set along with Charger handed over to your customer care station, based at Basawan Park. Pls. arrange for replacement of set by earliest.
AJAY RAI | CCM– Scorpio & Logan |
| Mahindra & Mahindra Ltd | J.J. Complex | 3rd Floor | East Boring Canal Road | Patna | Bihar | rai.[protected]@mahindra.com | [protected] |



_____________________________________________
From: RAI AJAY
Sent: Monday, December 01, 2008 1:57 PM
To: 'manindra.[protected]@samsung.com'
Cc: RAI AJAY
Subject: RE: Samsung set




Refer to our several telephonic discussion and mail for Samsung customer care regarding the replacement of hand set having repeat failure of mike, lying at Samsung customer care from 20th Nov-08.
As discussed, pls. confirm by when set will be replaced.



“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]



_____________________________________________
From: RAI AJAY
Sent: Friday, November 28, 2008 2:39 PM
To: manindra.[protected]@samsung.com
Subject: test mail




“With You Hamesha”
Ajay Kumar Rai
Customer Care (Personal) Patna AO
J. J. Complex| 3rd Floor| East Boring Canal Road|Patna (Bihar)
| Pin800001 |Tel. +[protected] | Cell: +91 [protected]

TO EVERYONE AT SAMSUNG ELECTRONICS

There are many instances in my mail below which reflect the level of customer service and the pro activeness shown on the same.

I would like to put on the record the manner in which my Father - Col M M Malik, SM (Retd) has been served at various touch points of your organization and the bad experience that has followed.

Background - My father purchased a Samsung...

I have got WT7600 washing machine which i bought 5-6 years back. I am contacting samsung store in Chandigarh[protected] for last one month for replacing filter.

On every call they say, you have an old model, we don't have parts in stock, It will take 2-3 days.

Does this mean one has to replace any Samsung product in a gap of 4-6 years?

Even though I am very happy with the product, parts...

I had bought a Samsung DVD Writer SH-223F during August 2008 which is installed in my new PC, within one month from the date of purchase I found that this device was not working properly, and I approached to the Customer Care at Service Plus, 602, Vishal Bhawan, 95, Nehru Place, New Delhi on 23.01.2008 at around 5 p.m. I was told by a Executive to come in between 10.00 am to 1 p.m. tomorrow as the dealing timing of the said service centre and refused to take my request/equipment. The distance between my home and Nehru Place is more than 45 km. I was totally harassed by the said service centre.

Then again I approached next day for repairing of the said device. This time the said service centre told me to come again after 25 days in between 10.00 am to 1.00 p.m. for its replacement after taking my device. I told him that I was in job and not possible for me to come again and again and the dealing timing of the said service centre is not fine. My question before the Samsung Company is that how is it possible for a person to wait for any equipment without 25 days which is a very long period for replacement of a set and rupture the guidelines of the warrantee / guarantee.

I also requested them to kindly change the dealing timing i.e. from 10.00 a.m. 5.00 p.m. so that every consumer or sufferer may get benefit and return my equipment after replacement within a very short period so that my computer might be working properly. But all is in futile.

I likely to file a consumer complaint before the forum.

Anjum Ahmed Thanvi
Department of Law and legal Studies
GGSIP University
(Govt. of NCT of Delhi)
Kashmere Gate, Delhi-110 403.
+91-[protected], [protected]

The sizes of TV monitors vary, as per available specifications, only by a few inches;14”- 15”-17”-19”-21”-26”-29”-32” and so on.
Trusting the specifications provided by SAMSUNG in its brochure and WEB-SITE and the verbal QUOTES of the dealer I purchased a TV of 29” VIDEO size.
The word “VIDEO”, as per common perception and dictionary meaning relates to vision/visible; “the visual portion of television” (Encyclopaedia Britannica-2006).
On a chance measurement I found the actual PICTURE SIZE of the TV to be shorter by about 2 inches (5 cms) than the company’s QUOTES.
So I complained the company through its web-site it has sold me a product of SMALLER than the SPECIFIED SIZE by adopting an UNFAIR TRADING PRACTICE, which also amounts to a breach of trust that I had reposed in the company.
Responding to my complaint the company contacted me on phone and directed me to talk to its people at their local Branch Office.
The local office people though verbally/telephonically admitted that it is actually the TUBE SIZE that is of 29-inches and not the specified VIDEO size and offered, again verbally, to buy back the TV at its paid-by-me price without any compensation, they refused to give anything in writing. A person even claimed that all other companies also adopt similar practices.
Interestingly SAMSUNG’s another TV model, in the same segment, specifies the actual 27-inch “VISIBLE” area of the so-called 29-inch TV on its web-site.
Since this REPUTED COMPANY has been adopting an UNFAIR TRADING PRACTICE of a very serious nature, selling a product lesser in measurement than QUOTED, for many years, deserves to be severely punished.
My lawyer told me that if I file a complaint in the consumer court I might be awarded by the court a compensation of a couple of thousands rupees plus the litigation costs alone.
Kindly let me know the procedure (like lodging an FIR for cheating) through which I should be able to get the big and reputed company hauled up severely for adopting such a mean malpractice to sell its products?

Respected Sir, Madam,
My Samsung mobile (model SGH-U600) developed display and mic problem. I submitted the same to Samsung authorised service center on 29th Dec-08 (Address: Cell Solution, #46/1, 1st Cross, Domlur layout, Airport Road, Bangalore - 560071, Tel:[protected].
In the receipt form, there is no work order mentioned, but IMEI/RSN # is 358105/01/100863/3.
Till date (today is 27th Jan 09) i have not received any calls from them. They had promised it will be done within 10 working days. Once when i called them, they asked me to come down and collect it. When i went there they told its still in repair and has not yet returned from BTM headoffice. If i ask them estimated date then they say another 10 more days or else they will call up if it comes sooner. My repeated follow up calls to them is not yielding any results. They keep telling that they are waiting for the spare part (LCD).

Please look into this matter and help me out,

Thanks in advance,
Rgds,
Anil.

i have submitted my new mobile for servicing as it was hanged in just 2 months of purchasing SAMSUNG MAX- F679, in Lucknow service center B 130 Nirala Nagar. manager of lucknow mr faizan and sunil commited to return the amount ie 7280 rs. after 50 days they return the same ph after servicing on 24 jan and it hanged and facing the same problem after 2 hrs. today i feel that i am loosing my 7280 rs.. they are the worst staff in lucknow, pls. case the file and help me. lucknow mr sunil ph. [protected]

Bought a new 32" LCD A550P1 for ~40K. When i switched it on for the firrt time it showed no picture, the sound comes fine but NO PICTURE! Pathetic, and this has happened to a brand new LCD TV! So much for quality of Samsung.

Called up the customer care but the people there are completely dumb and can't understand anything. Called up the dealer he say they will replace the piece, don't think they will do it, have no faith now

But my advice to all looking for LCD TV: Stay away from Samsung, if their products are designed to fail from day 1 you can imagine how inept they are.

i had purchased samsung fully loaded washing machine on 20.01.2009 from vasanth and co dealer and till now no demo had been given for the washing machine. Inbetween i personally called customer careand registered a complaint on 22 01 2009 reg the demo and as per the compalint it will sorted within 48 hrs but still there is no response and thy had given an service center no of chennai and they informed the complaint will be attened by 21 01 2009 by 8 pm still no one turned up when i enquired about the query reg the complaint on 25 01 2009 to customer care the response is very pathetic one person said it will be attended and one mr arjun who is team leadeer says that it will attended by tuesday on 27th


reg this pl help on the same
my comp no is [protected]

Order Reference Dated 16 Jan 2009 :-

1 ) Invoive Number 39379
2 ) Cart Order No 49438

I booked this item on 16 Jan 09 and was delievered well within time on 22 Jan 09. Appreciate the quick delievery.

As advertised all the items are recieved "EXCEPT the AA battery charger, and the rechargable battery cells". Request plz look in the matter and arrange to send the same.

Would appreciate a confirmatery/action taken mail sir.

Rgds

Rakesh Mohan ([protected])

I bought samsung LCD from samsung plaza 4, Basant lok Visant Vihar New Delhi -57 .The sales man tarun told me with Lcd, Airtelconnection is free and subscription for five month free.but there is already 10 days over now he is asking first pay 500 rs then only i will send air tel dishconnection .

i purchased this product in 1st week of feb 2008, from 5-6 month my microwave selection butten is having some problem, i have called them for 6-7 time, and in every call i get assurity that they will come within this week, but sorry to say thear is no responce at all, my complaint number is [protected], please do the need full as early as possible, since my warrenty gets over in few days.thanking you

Hi,



I beg you to resolve my AC problem immediately and get the replacement done at the earliest. Please go through the series of email below carefully to have an excellent idea about the inconvenience caused to me for the one month. I am reachable at [protected] for further discussion.



Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com


[protected][protected][protected][protected]

From: Sandip Raj
Sent: Friday, January 16, 2009 1:05 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High



HELLO,



LET US ANALYSE WHAT WAS THE OUTCOME OF THE ESCALATIONS BELOW. I GOT A CALL ON 12-JAN FROM GURGAON AND GOT ASSURANCE THAT MY CONCERNS WILL BE TAKEN CARE. THEN I ALSO GOT A CALL FROM MYLAPORE CHENNAI OFFICE WHERE VIDHYA CALLED AND INFORMED ME THAT AC WILL BE REPLACED IN NEXT 25 DAYS AS BEING THE PART OF THE NORMAL PROCEDURE. I AM REALLY SURPRISED THAT NO ACTIONS ARE TAKEN EVEN WHEN THE CUSTOMER IS VERY CONCERNED.



MY BIG QUESTION IS WHY THE AC CANNOT BE REPLACED QUICKER THAN THE NORMAL PROCEDURE?
ARE MY CONCERNS TAKEN SERIOUSLY AND ON TOP PRIORITY?
THE MORE BIGGEST CONCERN IS THAT NOBODY FOLLOWS UP PROPERLY TOWARDS IT’S RESOLUTION?
NO PROPER COMMUNICATION IS PROVIDED ANY POINT OF TIME? BECAUSE OF THIS I HAVE WASTED AROUND Rs.100 IN FOLLOWUPS CALLS SEVERAL TIMES.


AS I HAVE CHANGED TO NEW ADDRESS RECENTLY, I REQUEST YOU TO DELIVER THE AC TO THE NEW ADDRESS GIVEN BELOW:



SANDIP RAJ

DOOR NO:1, PLOT NO: 11, 2ND FLOOR,

6TH STREET, BALAJI NAGAR,

NANGANALLUR,

CHENNAI-600061



MOBILE# [protected]



AS DISCUSSED WITH VIDHYA I ALSO WANT FREE INSTALLATION IN NEW ADDRESS.





Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com


[protected][protected][protected][protected]

From: Sandip Raj
Sent: Friday, January 09, 2009 2:57 PM
To: 'support.[protected]@samsung.com'
Subject: URGENT: AC 1 TON REPLACEMENT_WORK ORDER#[protected]
Importance: High



Hello,



THANK YOU FOR SENDING A VERY DIPLOMATIC MAIL. THE MAIL SHOULD BE VERY PERSONAL TAKING CARE OF CUSTOMER’S REQUIREMENTS. I WAS AWARE THAT NO PROPER SERVICE WOULD BE PROVIDED AND THE SAME THING HAPPENED. FIRST SEE THE DETAILS OF THE AC:



WORK ORDER# [protected]

MODEL# AS12NAXTL

SN# A172PZBQ501975P

DATE OF PURCHASE:[protected]

DEALER: BALASUBRAMANIAM ENTERPRISES





THE WORSHOP LOCATED AT:



ALFA REFRIZERATION CO.

5A/12 KABILAR STREET AMBAL

CONTACT #[protected]/[protected]



TOOK MY AC ON 23-DEC-08 FOR REPAIR AND INFORMED THE DELIVERY IN 3 DAYS. 8 DAYS PASSED NOBODY BOTHERED TO INFORM ME REGARDING THE AC. I CALLED[protected] ON 29-DEC-08 AND INQUIRED.

I WAS TOLD THAT THERE WAS SOME PROBLEM IN COOLING UNIT. THE REPLACEMENT OF THE SAME HAS BEEN ORDERED AND AC WOULD BE DELIVERED IN NEXT 10 DAYS. I GOT A CALL ON 6-JAN-09 AND SHIVA TECHNICIAN FROM WORSHOP CAME AND TOOK THE AC INVOICE. TODAY I.E. 9-JAN-09 THE WORKSHOP PEOPLE DROPPED THE AC AT MY HOME WITHOUT DOING ANY REPAIRS AND TOLD THAT IT WILL BE REPLACED.

WHEN I CALLED SHIVA KUMAR(WORKSHOP) AT [protected] AND GOT NO PROPER TIMELINE FOR THE REPLACEMENT. IT APPEARED THAT EVRYONE IS TRYING TO PLAY SAFE GAME MAKING ME FOOL. I GOT PRASHANT’S NO WHO WORKS IN SAMSUNG AND IS INCHARGE OF REPLACEMENT. I CALLED HIM AT HIS MOBILE NO [protected] AND GOT THE INFORMATION THAT AC WOULD BE REPLACED IN NEXT 2 WEEKS. HAVE A DONE A BIG MISTAKE BY BUYING SAMSUNG AC AND WHY SHOULD I SUFFER BY WAITING ANOTHER 1 MONTH FOR REPLACEMENT? I ALSO CALLED CALL CENTER AT[protected] AND SPOKE WITH SUPERVISOR PRADEEP. HE TOLD THAT HE WOULD LOOK INTO THIS ISSUE ON TOP PRIORITY AND CALL ME BACK WITHIN 30 MINUTES. TILL NOW HE NEVER BOTHERED TO CALL ME BACK. THESE CLEARY REFLECTS



EXTREMELY POOR SENSE O[censored]RGENCY
NO PROPER COMMUNICATION AND COORDINATION
POOR CUSTOMER SERVICE


MAY I REQUEST YOU TO GET MY AC REPLACED AT THE EARLIEST? IMMEDIATE ACTION IS REQUIRED RATHER THAN RESPONDING A DIPLOMATIC EMAIL. I AM ALSO READY TO ESCALATE THIS ISSUE AT THE HIGHEST LEVEL IN SAMSUNG. SEEKING POSITIVE AND IMMEDIATE RESPONSE.





Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com



From: SUPPORT INDIA [mailto:support.[protected]@samsung.com]
Sent: Tuesday, December 23, 2008 3:17 AM
To: Sandip Raj
Subject: Re: Disappointed with AC after sales service




Dear Customer,



Thank you for patronizing Samsung product.



Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then.



For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free).



Thanking and assuring you for best services always.



Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.











------- Original Message -------
Sender : sandip.[protected]@wipro.com<sandip.[protected]@wipro.com>
Date : Dec 23, 2008 07:37 (GMT+09:00)
Title : Disappointed with AC after sales service

Hello,



I had bought Samsung 1 Ton split AC AS12J on 20-sep-08. I have recently encountered a major problem on 18-Dec where the AC stopped providing cooling effect. I called Service call number[protected] on 19-Dec-09. After 4 reminders with follow-ups, service person came on 20-Dec at 12.15pm. He cleaned the filter and left telling that it is a COMPRESSOR problem and advised me to call[protected]. I called the customer care[protected] and logged complain on 20-Dec at 12.30pm. Complain number [protected] was provided. Again sending repetitive reminders by calling[protected] around 5 times, the technician contacted me on 22-Dec at 10.40am. He called from another customer care number[protected]. After rigorous follow up from them again, the technician came on 22-Dec at 3pm. He also left within 5 minutes without giving me proper explanation. When asked several times, he communicated me in tamil stating that somebody else will come in 2 days to look as this being a GAS LEAK problem. Even the AC has to be taken for repair for some days. I request you to answer my question below and act immediately:



· I have suffering a lot for the last 4 days without AC’s cooling effect, may I know who is responsible for that?

· If there is gas leak problem in AC, why the AC cannot be replaced immediately?

· When the proper communication is not provided by technician?

· Is this the proper service provided by Samsung?



I would like to escalate this issue at utmost high priority level. Resolution is expected immediately.



Please find the contact details for your reference:



New#14, Old#24, Panchmukhi Appts, Flat#7,

5th Main Road, Thillai Ganga Nagar,

Nanganallur, Chennai-61



Contact Mobile# [protected]



Regards,

Sandip Raj | Manager – Operations

WIPRO BPO SOLUTIONS
Phone :+ 91.[protected](M)
E-Mail: sandip.[protected]@wipro.com
Website: www.wipro.com

Business : Samsung
Individual : KBM Electronics
Address : Laxmi nagar
City : Delhi
Phone :[protected]
Complaint: I Akash Raizada purchased a DVD Player model P-480R, on 12th Oct from KBM
Electronics, Lxmi Nagar, Delhi. In which the FM Radio is in-built as per
the specicfications.
But after trying many times to start it, radio dosen''t work. For which I
complained to SAMSUNG on 13th OCT with reference number [protected] at their call center at number[protected]. First they reffered me to ask for the demo session from local SAMSUNG DEMO
center, which I got on the next after calling the DEMO guy at my home on
14th OCT.
He after testing product decline to make it''s radio run because it was
faulty.
For the same when I approached to SAMSUNG NATIONAL CALL CENTER at
[protected]n 14th and they arrange to send an engineer and engineer
asked me to wait for 2-4 days after checking this device (as they were
running short for spare parts to change.) After that i''ve called on
[protected] fo at least 10 times and always they ask for 2-4 days to
wait.
Consequences : Since as per the specifications the product and services
are not being provided to me even having a complaint registerded with the
concerned team of the organisation and service challenged product have
been sold to me. Now I''m feeling that I''ve been cheated and befooled.

This is a kind mental and finacial cheating and miking the customers fool.
The product is not the value for money at all as all the specified fatures
are not provided.

SAMSUNG is having worst after sales service having no backup.

To,
The S.H.O.,
Malviya Nagar,
New Delhi-110017
Sub: Complain against my SAMSUNG mobile hand set # F480, IMIE:-[protected]

Sir,
I have purchased a new SAMSUNG Hand set from HOT SPOTS RETAILS LTD. Shop no-10, New Market Malviya Nagar, New Delhi-110017 on 08/12/2008, BY CASH of Rs.18350/-in the name of my wife Mrs. Yasee Jaspal R/o 96-C, Eastern Avenue, Sainik Farms, New DELHI-110062, it never worked properly from the day I purchased, it doesn’t have voice clarity or always have a disturbed outgoing sound.
I took that phone after 3 days to HOTSPOTS for exchange and they referred me to their authorized SAMSUNG Service center at Malviya Nagar Corner Market, New Delhi-110017. and the service center staff asked to come after 3-4 days& again after 3-4 days our staff ms. Rupika went to HOTSPOT Malviya Nagar, for its exchange and again its manager Mr. Surinder sent her to the service center, saying that only Samsung people will exchange it wherein at Samsung service center she met Himani and Akhilesh, who claimed himself the manager of the center, wherein he looked at the phone instrument and asked to leave it for with him for 4-5 days for repairs, wherein I am not interested to get the new instrument repaired but I am only interested to its exchange or refund of the money.
And Mr. Akhilesh said that since you have bought it from HOTSPOTS in cash therefore you have to go to the HOTSPOTS to collect the money,
We came back to HOTSPOTS and demanded the refund of the payment wherein the Manager of the HOTSPOTS refused to refund the money of the Samsung instrument F480 and started abusing us by mentioning the name of his proprietor as Mr. Modi who is a influential person of the city and runs a big hospital called Modi Hospital in Saket and he further said that Modi can get me killed, but on my request he did not even give the name and telephone number of the president of HOTSPOTS .finding no other alternate I called on number 100 FOR POLICE ASSISTANCE, who reached in 15 minuts time wherein they asked for the local Thana Police who asked the manager Mr. Surinder of Hotspot to reach the police station in the mean time I called Samsung corporate office also where I spoke with Mr. Ganesh.
On just reaching the police station Malviya Nagar I received a call from Mr. Neeraj of Samsung who insisted not to lodge an FIR against SAMSUNG and he will get the said Handset exchanged within 5 working days.
Since it can be last minute decision by Samsung to deceive me I hereby request you to lodge an FIR against Mr. Modi and staff of HOTSPOTS along with the staff of Samsung for cheating me by providing a damaged or defected mobile phone, For any further information please call me on my mobile number.

Thanking you
S.S. Jaspal
96-C, Eastern Avenue,
Sainik Farms,
New Delhi-110062
[protected]

COPY BY EMAIL TO COMMISSIONER OF POLICE

i bought samsung SGH-L700 mobile on[protected] & i was told by the shop(A.K.COMMUNICATIONS SAMSUNG MOBILE PRIVILEGE PARTNER) person that he will give me some extra services like DOA will be extended for 3 months if i buy phone for Rs. 7500, but after some bargaining he sold me the mobile for Rs.7400( BILL NO. AK-HTS1145 & Shop TIN no. [protected]). On 3rd Jan 2009 i faced some problem with my handset & i approached the shop owner & he said to me since you bargained on the amount you will not get the special services like extended DOA, then on 6th jan 2009 i approached the Samsung service centre & they told me that any shop owner cannot extend DOA, it is the illegal act practised by the shop owner. Moreover the shop owner used abusive language when talking to me & insulted me in front of one of my friend which has caused other people making my fun.


NOTE: DOA is facility provided by samsung under which any handset can be exchanged within 7 days after the purchase, if there is any problem with handset free of cost.

i am fadep with my tv.

Recently I have purchased a Samsung Duo D780 and a Samsung blue tooth device WEP250. My problem is that though the combination is working well I am unable to receive calls automatically even after switching on to "automatic answer" option under answering mode category on the handset. I have tried all combinations and permutations. Can any one help?

I have lost my Samsung mobile with BSNL sim (No:[protected]) in maruti nagar, santosh nagar hyderabad A P.
if do need full action.
My adrress is :
Plot no:61, H.No:7-134/1
Maruti nagar, santosh Nagar
saidabad post
hyderabad
A.P
My alternative no :[protected]

Hi
I bought new Samsung L700 mobile a 5 days ago but i am facing network as well as battery problem.In case of network problem in open area i am getting only 3 to 2 points network sometimes out of 6 points.In case of battery after charging full it is getting emptied with in 12 to 15 hrs beside my usage is very low on calls as well as on other music functions. As per samsung website battery hrs talk time is more than 8 hrs.

Please give me any solution ASAP.