[Resolved] Samsung India — Bad behaviour of attendant in customer care

Puru Kr

from Mumbai, Maharashtra

Address:

Pune, Maharashtra, 411004

Dear Samsung team,

I have submitted my mobile to Mayuresh cervice centre for hard home key and service executive said that it will take a couple of days for repair . Its all good at service centra, when I called at customer care on[protected], then a guy started asking me, what service centre said about it, are you calling from JIO no and in bad way and not able to give proper solution and vaguely said that it will take 10 to 15 days in service centre, when I ask for expected time of closure then he started saying me that I should talk with service centre people, if this then whats the use of customer care and what status they are carrying .
Please look into it and control such kind of behaves .

Reference No is : [protected]
Bill No [protected]

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Jan 22, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2016

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd