[Resolved] Samsung India — bad customer service and incompetent engineers | |
I used to be a proud owner of samsung refrigerator since last 9+ years till last week when i needed the service. The gasket in the fridge had gap so i called samsung india service centre and lodged complaint no. [protected] on 11-May. Engineer visited on 13-May evening and replaced a washer in the door. I paid him service charge also but when i woke in the morning refrigerator wasn't cooling at all. It looks the engineer had introduced this issue while fixing the original door gasket issue. I called your customer care again and was assured that this will be fixed today itself but no one turned up. In the evening when i called up they had no record of my earlier conversation and raised another ticket no. [protected] saying this will be attended today. No one turned up. I also got a false assurance from your twitter team also but no sign of any engineer. I want samsung to own up that this issue has been introduced by incompetence of their staff and fix this issue asap at no extra cost Was this information helpful? | |
Jun 24, 2019 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 18, 2019 Samsung India Customer Care's response Dear Customer, Greetings from Samsung. With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided. However if you are still facing some problem in the product performance, we request you to share the details of the same. Our customer service team will shortly get in touch with you for providing resolution to your concern Thanking and assuring you our best services always. Best Regards Samsung India Electronics Pvt Ltd | |
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This is in reference to your complaint wherein you had enquired about the fake email / SMS received by your good selves in the name of Samsung.
In this regard we would like to inform you that Samsung is not connected with such activities in any manner.
Further any response to such communications where personal details are being sought could result in access and misuse of your personal identity/ information.
In some instances they may try to convince and allure you to deposit cash (may be once and / or on repeated occasions) in certain specified bank(s).
They may also call upon you to visit links and/or provide your communication address and/or contact details to release the non-existent prizes.
We hereby inform and caution you, that you should not be acting upon such fraudulent and misleading communications, which are being solely sent with the intent to cheat and defraud you.
You may kindly note that any person who deals with such fraudulent entities shall be doing so at his own risk and that Samsung shall not be responsible and liable for any loss or damages and/or consequences arising there from.
You may also kindly note that we have already published caution notice on our website to give information with respect to such activities to the public at large.
In the event of you being allured to release any amount or information about yourself, the same is done at your own cost and peril.
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Customer Experience
Samsung India Electronics Pvt Ltd