[Resolved] Samsung India — Bad Mobile phone Samsung J2

kakkarsahib

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110088

Hi All,

I, Sachin Kakkar has purchased one new Samsung J2 mobile phone from one of the franchises in Janakpuri (New Delhi).
Since day one I am facing issues with this product. I've reached out to customer service center many times but no good.
This mobile phone is a trouble or you can say a pain area when it comes to make or receive a call. Particular this hand set is a problem as I have 2 other Samsung phones as well which I am using from last 2 years with no issues and concerns.
Engineer from service center has tried all possible steps to fix the issue, starting from re-installing the software to replacement o mother board but again no good.
I here by request you to please suggest the next action as the device is under warranty and only 6 months old.

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Oct 3, 2016

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2016

Samsung India Customer Care's response Dear Sir,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)