[Resolved] Samsung India — bad quality of your product.

Nishant.bharty

from Delhi, Delhi

Address:	Rampur, Uttar Pradesh, 244901
Website:	[email protected]

I am nishant and purchased samsung phone samsung j4+ (32 gb) on 7 nov-18 for diwali gift for my father. Within a month we facing auto restart problem and one day not on. I plug to charger but still not on. Then i visit to asc in rampur on 20 - dec-18 and they submitted my phone and said that you leave now and will check and update. He call me in evening said that your will be repaired in out of warranty. I am asking why and he is said that motherboard burn. My concern is, i am always charge my phone your charge. Why its happen its mean you product quality is very bad. Then i approach to samsung care and email department but no one response and not resolve.

Please help.

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Feb 3, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd