[Resolved]  Samsung India — bad service

Address:	394210
Website:	www.samsung.com/in/support/servicelocation

I had given a samsung galaxy a9 pro for service 2 months ago.
They gave me an estimation of 6500 ₹ out of which i paid 500₹, and was ready to pay remaining amount after repair. They asked me to wait for 2 days after which i called and was told that the parts are not available at the moment and as soon as they get the parts they will repair my phone and will call. After a week when no phone call was received, i called them again and got the same reply. Again after a week i called and got exact same reply. I lost my receipt during this long period because of repainting of my house. Now after two months, when i reached them, and told the fact that i lost the receipt but am ready to pay for the phone.
Now they started making excuses because the phone still wasn't repaired.
They said that i have denied the repair.
After some time they said i might have not submitted the documents required. But when i told them that i repaired the phone once and no documents were required that time and this time also no one asked me to submit documents. At this point they changed their argument and said if this was their phone they would have came everyday to check, so now it's my fault that i just called and did not came physically. I asked that if they had told me on phone that i am required to come physically, i would have.
In reply they told that it is not possible to tell anyone that he is required physically.
According to them, a person should be careful enough for his phone that he should come by his self.

They still believe that they were right on their part and phone wouldn't be repaired for few more days.

And now entire time the phone was in their possession is wasted.
Due to this, i had to face avoidable inconvenience and heavy mental torture and stress.

I want authorities to look into my matter and replace their staff with someone whi accepts their mistakes, takes full responsibility of any type of communication made either spoken, written or by phone, be gentle and kind towards customer and respect their busy routine.

I specifically want the branch manager to apologise for being rude without knowing full details of the affair.

Yours faithfully
Rajesh pandey