[Resolved] Samsung India — battery not available in company for samsung galaxy s7

Vicky455

from Shimla, Himachal Pradesh

Address:

172025

I want to replace my phone (Samsung Galaxy S7) battery.So I visited service center and asked them to replace it. But they told me that the battery isn't available in the company. Also they asked me to call them every week to check the availability of battery. I called them so many times and got the same answer that it isn't available in the company yet. .Also why can't Samsung provide a battery for a flagship model which is only 4 years old.The phone battery got swollen and due to this the back panel of phone got detached from it.The battery is in a very critical condition and can damage the device if not replaced. I want battery for my phone as soon as possible.I believe Samsung would give me a positive reply and provide me a battery.

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Nov 29, 2019

Complaint marked as Resolved

battery is provided by samsung

Samsung India customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd