[Resolved] Samsung India — battery of j2

sushruth80

from Bengaluru, Karnataka

Address:	560062
Website:	shop.samsung.com

All that i wanted is a original battery of samsung j2 hence opted to buy this from samsung e store

They have mentioned that grand prime battery is compatible with j2, but when i received the battery i come to know this does not fit it.

Then they have mentioned what model i carry is samsung j2 and grand prime battery is compatible with samsung j2 (2016) which i was not aware of

I requested for replacement which is my primary request, incase they can not then asked for refund
Samsung denied both as they can not replace nor refund. Which is unfair

Taking indian consumer for granted? All that i wanted is a replacement.

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Apr 30, 2018

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Mar 26, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd