[Resolved]  Samsung India — Behavior and backtracking

Address:

282001

The company backtracked its words on wavering Service Charges and Handling charges when i wanted to have a small attachment of a washing machine replaced. as it is only a small lint collector and has got clogged due to excess salt content in my water supply. they wanted me to pay visiting charges of 250/- while the machine is functioning properly i did not want any visit. the part can be replaced by any housewife and no technicalities are involved. Secondly they want me to pay handling charges 225/- while the part cost itself is 110/-, my point is that while you offer services all over India and yet on this small replacement you tell me that we have to create separate demand for every item which will be forwarded to Chennai and it will reach us in 15 days, how do you expect this to be true for such a big company. they dont keep ANY Spare par in their SERVICE CENTERS how do you expect service then ?
Thirdly after 10 complaints (they change your complaint number every time)
they agree to waiver your charges but once you go there (to the service center) they refuse to give you the deal, and are abusive if you insist. on return to complaint cell they cut off your line, keep you on hold for as long as 15 minutes and then disconnect/slam down the phone on you.