[Resolved]  Samsung India — Big Amount for LCD TV Repair

Address:

Sivasagar, Assam, 785640

I have purchased a number of products from Samsung. Among them I have 32” LCD Television Series 5(Serial No. 12293PBS801202V) purchased in end of the year 2009. Yesterday by mistake my child just broke the screen of that.
Today when I called your customer care for replacement of the same (Service request No. [protected]) your service engineer just told me that at present this LCD screen not available and if it is available than replacement cost of the screen is more than 21000/-. I just shocked as I purchase this TV in around 33000/-. When I asked to them that repair cost is too high so can they provide buyback to their old TV so that I purchase new one, they refused. If you have manufactured the TV it's your duty to make its parts available to people at reasonable price.
i purchased a number of products from Samsung because I have a faith that if any thing goes wrong it will get repaired easily and economically.
i surprised that A company like Samsung having this kind of poor and unethical after sales support.
It is requested to you that kindly do the needful so that my television get repaired.