[Resolved] Samsung India — burn mobile

Santhosh J S

from Nagercoil, Tamil Nadu

Address:

Thiruvananthapuram, Kerala, 695043

I brought a new samsung a7 mobile on 14/01/2019 from jsquare mobiles, medical college trivandrum. While charging mobile on 23/03/2019 large amount of smoke came from my mobile. I contact your coustomer care. They told me that they can repaire the mobile. I use samsung mobile for the last 4 years. This is my first experience. The coustomer care executive break the seal and check my mobile, this is a 2 month old mobile. I dont want to replace the part. I want a new same model mobile or cash back, otherwise i move legally. So please kindly consider my request

27/23/2019 santhosh j s

Contact no:[protected]

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Apr 28, 2019

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Mar 27, 2019

Updated by Santhosh J S I brought a new samsung A7 mobile on 14/01/2019 from JSquare mobiles, medical college trivandrum.While charging mobile on 23/03/2019 large amount of smoke came from my mobile.I contact your coustomer care.They told me that they can repaire the mobile.i use samsung mobile for the last 4 years.this is my first experience.The coustomer care executive break the seal and check my mobile, this is a 2 month old mobile .I dont want to replace the part. I want a new same model mobile or cash back, otherwise i move legally.So please kindly consider my request

27/23/2019 Santhosh J S

Contact no:[protected]

Verified Support

Mar 28, 2019

Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd

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