[Resolved]  Samsung India — c7 pro

Address:

110095

I have purchased c7 pro on 23rd. September 2017. Invoice no. Is 1446. Within 1 week i faced the problem of speaker, i visited to the retail shop from where i bought the phone. They asked me to update my phone and then use it for 1 week to re-check the problem. But after updating the problem was still occuring and also a new problem occured of battery discharge. I again visited retail shop with the old and new problem then they asked me to visit service centre. Then after a week i visited service centre they updated my phone and asked me to check the problem for 1 week. But my problem didn't solve. Again i visited the service centre on 4th november. Without checking my phone properly and without opening they gave me a list of parts that needed to be change and they said the parts are not available. They asked me to take my phone back and wait for 4-5 days, when the parts became available they would call me. I almost daily called there, sometimes they didn't receive the call and when they received they said 1 part is available other parts is not and these excuses were continued till 6th december. On 7th december i talked to manager of that service centre (Durga puri) and there was a lady anjali, she gave me the excuse that they have misplaced my phone number. Then a very next day i got message from service centre i. E., on 8th december that the parts are arrived so come and visit the service centre as early as possible. I visited there then they checked my phone and said mam the part which is needed to be changed is not available. The mother board of your phone is needed to be changed. Sir can you please tell me the reason that why they had not checked my phone when i visited there for the 2nd time? 8th dec. Was friday, they submitted my phone and assured me that it would be repaired by monday only but i got my phone back on 16th december i. E., on saturday. The very same day i checked my phone and my old issues were not solved but i found yhe new problem and that is of display. Sir can you please tell me that they have submitted my phone for repairing or for making it's condition worse. I have put 2 complaints over samsung service centre. My complaint reference no. Is [protected] and [protected]. But i did't get any call from the head department. I made complaint on sunday (17th december) and monday (18th december) but till now i didn't get any response. Can you tell me why? Is this your way of handling your customers?
I am unsatisfied with your services and product. I want refund now.
And i want response within 24 hours otherwise i will viral all the videos of my phone condition over social networking and i will take legal action towards your company.