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[Resolved]  Samsung India — c9 pro moisture detected in charger/usb port problem

Address: Dakshina Kannada, Karnataka, 575005

It's been a year since i brought c9 pro and everything was fine until the last month. Had kept the mobile for charging and then there was this message pop up saying "moisture has been detected in your charger/usb port. Make sure it is completely dry before charging your device. Drying the port may take some time." it was not at all wet. Even then i kept it in the rice overnight to make it dry. But the problem continues and i can't charge my mobile using the fast charger. I use the normal one which somehow works but takes too long to charge. This is not what i expect from 36k worth handset and that too from a company like samsung!
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May 15, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 13, 2018
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Verified Support
Apr 14, 2018
Samsung India Customer Care's response Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Apr 14, 2018
Updated by AmitAnandAcharya Where do I need to share my number and email ?
 
7 Comments

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Comments

Where do I need to share my number and email ? Sorry for asking dumb questions, but I'm using this for the first time.
Reply
Dear samsung

I went to your service centre and kept my problem in front of your representative.
That my samsung C9 pro is showing moisture has been detected whenever I try to charge my phone.
The straight away reply from the girl was that, , , "she has never heard of it and it is not possible".
She said my cable has fault and told me to buy new cable .
But after that also my problem is not resolved.please keep professional people at your service centre.
Regards
Ashutosh Sharma
[protected]
Email- [protected]@gmail.com
Alwar-rajasthan
Reply
Samsung India Customer Care's response, Jul 11, 2018
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
How do i resolve moisture dete ted in my c9 pro

Pls help

[protected]@gmail.com
Reply
How to solve moisture has been detected in your charger/USB port
I went to samsung service centre she said to replace port o[censored]r phone wat to do reply???

c9 pro moisture detected in charger/usb port problem - Comment #3334330 - Image #0
Reply
Samsung India Customer Care's response, Jan 28, 2019
Verified Support
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Pls resolve this problem
my mail id ibibin.[protected]@gmail.com

c9 pro moisture detected in charger/usb port problem - Comment #3472542 - Image #0
Reply
Pls resolve this problem
my mail id ibibin.[protected]@gmail.com
Reply
Hello Samsung,

I am keep getting the "Moisture has been detected in your charger/USB port" message on my Samsung Galaxy C9 Pro.

I have tried all the possible solutions but nothing worked.

Please help me to resolve this issue. Any help would be greatly appreciated!

My Email ID is seo.[protected]@gmail.com.

Expecting your earliest response. Thanks in advance!
Reply

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