[Resolved]  Samsung India — c900pro

Address:Chennai, Tamil Nadu, 600078

I have bought this mobile device on the 21st jan 2018, in few days the mobile was not working and the phone became dead, when consulted the service center they told they will replace the mother board, so i was in a assumption that everthing will be fine but the same problem occurred when i again consulted they said we will keep in observation and see that this problem does not arise but the same problem arises for 3rd time on the 21st march 2018, so as i was really disapointing and after spending 30 k this is kind of product we customer get, so i requested the service center to replace the mobile so that i can go for better model cause they told me that they will get back to me in couple of days but it's more than 13 days i have not got any update so looking forward for a positive reply for me not to regret to be customer of samsung

Complain bill no : [protected]
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May 4, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards,
Samsung India Electronics Pvt Ltd
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