[Resolved]  Samsung India — Cancellation confirmed but never happened. Product sent back

Address:	560103
Website:	shop.samsung.com/in

I am extremely dissipated to see the product back at back door steps. after the cancellation and refund initiation being confirmed by Samsung India eStore.

Purchase Date: October 25 th, Note 4 battery, money deducted--- website has shown error message --- retried to order ---- money deducted again---- error message shown again.
After half an hour received mail that both orders are Confirm...[protected],[protected]

October 25: Contacted the care and asked for cancellation of both the products. They advised to send mail from official mail. The same was done.

October 27: Request was Ignored and Items shipped. Contacted the care again. They told not to worry. Refuse the delivery. Once the packets are back the amount will be refunded.

November 4th or 5th: Both items arrived and as advised the delivery was not accepted.

November 10th: Followed up with care they have no idea of the status.

November 11th: Refund received for 1 order, No refund received thereafter.

Yesterday I got to know one packet is delivered back again to security sometime last week (not even to home).

Cancellation request has been acknowledged and confirmed by Samsung India eStore for both the orders[protected],[protected].
Then again this nuisance has happened. Product is delivered 2nd time without any call and consent from my side. They have no clue about the status as well. The website is showing both orders as completed.

I have clearly requested for cancellation from day 1. But all requests have been ignored.
I have been assured a call back several time but nothing has been done.
Please help me get my refund.

Regards,
Aniket Verma
[protected]