[Resolved] Samsung India — cashback not credited... fake offer

Bishan.Sonu

from Delhi, Delhi

Address:	New Delhi, Delhi, 110088
Website:	shop.samsung.com/in

I ordered samsung gear s3 on emi on credit card from samsung estore.

My order id #[protected]

Its been 3 months and i didn't receive my cashback on credit card emi. When i purchased it on emi it mentioned the interest will be received back on credit card within 90 days and till now it has been not credited back. I have attached a image below.

When contacted samsung support 3 times didn't get the response and after writing to samsung india ceo desk. Got a callback from senior customer care executive mentioned on phone that i am not eligible. But no where they have replied on email that i am not eligible.

I have attached screenshot while making payment where it shows i am eligible for cashback.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jan 22, 2018

Complaint marked as Resolved

Nobody tried to contact me. I already given them order id thru which they could have contacted me.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2017

Samsung India Customer Care's response Dear Sir,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Jan 22, 2018

Updated by Bishan.Sonu My complaint was not resolved. They didn't contacted me. I have attached my order id through which they could have contacted me.