[Resolved]  Samsung India — cashback not received after following up for more than 2 months

Website:

shop.samsung.com

Writing this out of sheer frustration & tiny amount of hope. I, very unfortunately, purchased a samsung galaxy s7 edge from samsung estore in may.

Order id:[protected]. The method of payment was emi via hdfc credit card. This was bought under the 10000 cashback scheme. According to the terms and conditions, i should have received a cashback of 10k after payment of 2nd emi. I am yet to receive the cashback.

When i didn't receive the cadhback even after paying all the 3 instalments, i started following up with your customer support team for the past 2 months & while they honoured me by replying a couple of times saying there are awaiting an update, they stopped dropping even those useless mails post that.

Now, i’d like a clear date by when the cashback will be credited to my account. Clearly samsung doesn’t care even a tiny bit about customer experience. Suggest you leave selling online to amazons & flipkarts of the world if this is the attitude you have towards consumers.
@all: strongly suggest that you don't buy from this estore even if they try to lure you with offers.