[Resolved]  Samsung India — Charging issue in samsung j7 prime

Address:

Ambala, Haryana, 134003

My smartphone is not charging even in 4 hrs. Facing this problem from last 2 and half months. It charges 80% in 2 hrs and after that charges 1% in 15 minutes. When charging reaches to 94-95% it drops back to 90% and doesn't increase in even half hr. I'd contacted samsung helpline no many times, every time they say visit samsung centre. I'd visited samsung care centre three times, but they are not able to understand the problem. First time they updated software, second time after waiting for 2 hrs they said software will be downgraded and we need time to download those updates and gave me their contact number and said call us tomorrow. I called and they said again call tomorrow. After 2-3 days I went there and they downgraded the software but problem is still same. I tried everything like used different charger, tried charging in switch off mode, but of no use. My phone is just 5 months old. I am not going again to samsung care centre. I just want my money back, I don't need any stupid excuse anymore. I bought this phone at rs 19000 and the same money I want back, no replacement else I will file a case in consumer court.