[Resolved] Samsung India — Charging the money under warranty | |
I have purchased a samsung galaxy a8 on 08.04.2017. On 13th may my ph suddenly switch off and after few hours it starts automatically with all data lost. I went to a service center of kolkata regarding this. They told me to leave the ph for a day. Next day they call me and told that ur ph has a liquid damage but when i summited the ph my ph was working properly. They asked me to pay 12 thousand rs i denied and called to the senior management team of samsung but they also told me the same. They told me that this may happen that ur sweat entered into the motherboard through earpiece sweating is a natural phenomenon of human but they also didn't helped me. I am here for the compansations and repair of my phone with no charge Was this information helpful? | |
Jun 23, 2017 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. Verified Support May 20, 2017 Samsung India Customer Care's response Dear Sir/Madam, Greetings from Samsung. With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care. Thanking and assuring you our best services always. Thanks & Regards, Best Regards Samsung India Electronics Pvt Ltd | |
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My samsuny j7 gold mobile was stolen during street fight
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Purchased from fazilka punjab. Bill date[protected]
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Greetings!
This is in regards to the complaint of your Samsung Mobile.
We are sorry to hear the loss of your mobile phone. As an immediate step incase FIR for the same is not registered so far, we request you to kindly do the same at the earliest to avoid any misuse of the phone and data.
The feature of “FindMyMobile” which helps to find your device in case it is lost and also helps you to protect your data, the same needs to be activated by the customer on his/her own by login to Samsung account and enabling the required options on the mobile.
We would also like to state that all the basic features, interface etc. are explained at the point of sales.
As there has been no deficiency in the product/services we would not be able to consider any request for replacement/refund for this product.
Thanks & Regards,
Customer Experience
Samsung India Electronics Pvt Ltd (SW Asia RHQ)