[Resolved]  Samsung India — Charging twice for the same problem

Address:

Hyderabad, Andhra Pradesh, 500072

This is to inform you that i gave a complaint during 1st week of September'2016 regarding leakage of gas pipe of my refrigerator.Your serviceman Mr Kanaka Raju welding work to the gas pipe line and collected Rs 1881/- vide Bill No 862 dated 13/09/2016 of S.S.Associates, Kukatpally, Hyderabad. We observed some noise later and informed the same immediately but no one had come to repair it. Last week it has completly stopped working and again the same service man (Mr Kanaka Raju) attended and informed that there is no gas due to leakage.He is refused to do it free of cost as the warranty for the 1st service would be 3 months only. So we were forced to pay Rs 1600/- vide Bill No. 2714 dated 28/01/2017 of S.S.Associates.When it is not repaired in the 1st service despite of repeated calls, how far it is fair to charge again for the same problem. In this connection i would like to inform my experience with Samsung products as given below:
1) I bought 2 TVs i.e. Sony and Samsung(1 inch bigger ) in 1998 out out which samsung TV stopped working from 2008.Prior to that we spend near about Rs 4500 for repairs. I have shown it to 2 service centres who asked Rs 5500 to get it repaired. So we scrapped it and bought SONY again. Both the SONY TVs are still working and very much satisfied customer.
2) In 2012 i bought Galaxy 4 at a cost of Rs 37000 whose mother board got burnt after 15 months. As you aware that warranty period is only 12 months, so bought new mother board for Rs 8, 500/- and got it repaired. Immediately within 8 months i.e after 6 months warranty period of the new mother board, the 2nd one also got damaged. Finally i realised about the SAMSUNG phone quality and spent another Rs 8, 500/- for repairing the same. This time i sold it for Rs 11, 000/- and bought I Phone. No issues so far.
Henceforth i am not going to buy any of SAMSUNG Products and would like to bring it to the knowledge of other customers.