[Resolved]  Samsung India — cheated by m/s sundaram (lower parel) (w) mumbai. on samsung s7 edge

I bought samsung s7 edge in 38k rupees. We enquired in other shops and got to know that they sold the same phone in 30 k rupees with cash back offer of 5 k rupees. Later we discovered that the phone we bought had faulty sim card socket and the voice quality of the phone is also trash. This certainly means that they sold us a faulty piece. Please help me out.

Kumud chavan
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May 12, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2018
Samsung India Customer Care's response
Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd
Complaint comments 

Comments

Please replace my cell
battery is not charging
may 18 order
vijay patil
mob:- [protected]
Samsung India Customer Care's response, Apr 12, 2018
Verified Support
Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that there is no complaint related to Samsung handset.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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