[Resolved]  Samsung India — cheating

Address:New Delhi, Delhi, 110003

Sir i have samsung mobile a-2016 before 2 months the screen of this phone was black in which nothing show. Then i went to a-180 ground floor bishm pithamah marg kotla mubarakpur new delhi maa communication authorised samsung mobile service centre ph.[protected] to repair the screen. He told the bills of 5234 rupees and said that the change after 4 days. I went after 4 days. I got my mobile with new/old screen on 30-7-18, i don't know but this time mobile screen was working properly. But after two months on 22-10-18 i was talking on this phone suddenly the screen of this mobile is black again. I shocked none of which is visible. I took the mobile again at the same service centre. My mobile has not dropped any where or there is no scratches on the screen. When i go there he said that if your screen has got black again give 5300 rupees again to repair your screen while the screen warranty is in the period which is 3 months. These things were told by the head of this centre why was my mobile screen black in 2 months how bad it was where there is no physical damage there is no scratches on the screen neither did my mobile fall nor did anything happen while screen turned black when talking. The head there said that i will not do this mobile right where you go where you want to complain that you do complain and the excuses were started to run. I started telling my own issue that's what your mobile is like. I will go to the consumer court for this and i will complain to this cheating. Fix my mobile screen because you do not have any fault in it. With in 2 months the screen is black or the local screen is inserted or something has gone wrong by your service centre. It is only your service centre. I am very bother by your cheater service centre. Please fix my screen. Bill copy i send u with this
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Nov 23, 2018
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
Verified Support
Oct 23, 2018
Samsung India Customer Care's response
Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd
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