[Resolved] Samsung India — claim under never mind offer

Appi Choudhary

from Muzaffarpur, Bihar

Address:	Ranchi, Jharkhand, 834005
Website:	www.samsung.com

The claim is requested under warranty period by online as last service center was closed and they hav confimred that all help will be given but when i visied next day to center they were denied to repair mobile in warranty. After confirmation from call center service center took my mobile. Mr vikash from samsung is handing my request. Yesterday mr vikash confirmed me my claim has been approval and within a ween mobile will be repaired. Today again mr vikash called me told me that repair time will be more then a month and offered me to get lumsum amount against my mobile. Very bad experience with samsung.

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Oct 13, 2018

Complaint marked as Resolved

Samsung is not only big brand but also sumsung knows how to win the heart of indian. After sales service is beyond my expectation. I wish samsung to be no.1 all time in India.

Samsung India customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2018

Samsung India Customer Care's response Dear Sir/Madam,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.
Thanking and assuring you our best services always.
Thanks & Regards,
Best Regards
Samsung India Electronics Pvt Ltd

Oct 13, 2018

Updated by Appi Choudhary Thanks to Samsung

Just received a mail from samsung team.

Really very happy with the response they have given and now i have decided for all time i will use only samsung mobile and also recommend others to go with sansung only because after sales what response we expect fulfilled by samsung.

Thanks

Mail copy...

VIKAS KUMAR
2:37 PM (20 minutes ago)
to me

Dear Mr. Chaudhary,

Greetings from Samsung!

This is in reference to our earlier communication regarding your Samsung handset bearing model number SM-C7*******, IMEI no. ************.

We would like to inform that as a gesture of goodwill a refund coupon of INR 23910 has been processed against the above mentioned product.

The details of the cheque are as follows:

Coupon Number : 18****************

Coupon date : 12-Oct-18

The cheque is expected to reach our service centre within 07 days, after which our service centre would contact you. Once you have heard from the service centre kindly visit there to collect the refund coupon along with your handset and all the accessories supplied at the time of purchase, if still pending with you. Also, kindly ensure carrying the original job sheet to the service centre at that time.

Please feel free to contact the undersigned for any further clarifications or support.

Thanking you and assuring you of our best services always.

Warm Regard's

Vikas Kumar

Senior Executive, Customer Experience

Verified Support

Nov 19, 2018

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference to your feedback regarding Samsung product, we hereby confirm that the resolution to your concern is already provided.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd

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Comments

Ravi.nakum.1

from Bhopal, Madhya Pradesh

My mobile not repaired properly by samsung service center authorities.

He not solve my mobile heating problem.

jto wll

from Bhubaneshwar, Odisha

Dealing of Patra electronic Rourkela, odisha towards customer is very bad. They don't want to listen any kind of problem of customer. Even manager of the showroom is not showing any interest to solve the problems.

Samsung India Customer Care's response, Nov 19, 2018

Verified Support

Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we request you to kindly share the mobile number and email address along with the reference ID given by customer care.

Thanking and assuring you our best services always.

Thanks & Regards,
Customer Experience Team
Samsung India Electronics Pvt Ltd