[Resolved]  Samsung India — company decline to replace the parts of the washing machine saying it is out of stock and rather told us to sell off machine at 10%

Address:

Kolkata, West Bengal, 700020

This is just to say i chandrika h shah had purchased samsung machine model number wa95bwpeh 7.5 kg amt 23, 800/- on 5/3/2013 through great eastern appliances pvt ltd. At the time of buying i was told it is newest version model which offered 10yrs warranty period for motor. Our washing machine got broke down and we lodged our complaint in the samsung customer care. The representative came inspected the machine and after few days said that the parts was not available with the company and offered us to sell the washing machine at 10% of the cost price 2380/-. We are willing to pay for the replacaple parts. We think it is wrong thing from the company side to not to keep stock or replace the parts (Instead offered us to sell at very low price) when at time of selling they say it is the newest model they say it is the newest model which offered 10yrs warranty period on motor. We also think it is gimmick of giving excuse that the parts are not available so that we are forced to sell the washing machine to them at a really low price
We would be quite obliged if you could look into the matter
Thank you,
Chnadrika h shah
35, chakraberia lane, 1st floor, akash apartment, kolkata-700020
Mobile number [protected], [protected]
Tax cash memo number of great eastern dh/cm/19872/12-13 dt 5/3/2013