[Resolved] Samsung India — company didn't care about customer product default as i requested for the replacement of new smartphone under a month of purchase

Peep

from Mohali, Punjab

Address:	Moga, Punjab, 142001
Website:	[email protected]

Sir, i had bought a new samsung s8+. I had bought it due to the samsung no.1 brand, better quality product with excessives techniques and innovations. But i got frustrated when it gets technical default just within a month it stops charging. All my perosnal data get lost from it. As i have invested a huge money on this smartphone i didn't want to repair my phone i wish to replace it. Your customer didn't satisfied with the product as i wish to replace the product for the customer satisfaction. As you should have to care about your customer.

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Sep 2, 2017

Complaint marked as Resolved

Samsung India customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2017

Samsung India Customer Care's response Dear Customer,
Greetings from Samsung.
With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.
We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.
Thanking and assuring you our best services always.
Best Regards
Samsung India Electronics Pvt Ltd