[Resolved]  Samsung India — Complain about your service centre working

Address:	Bhopal, Madhya Pradesh, 462038
Website:	www.samsung.com.in

I have lodged a complaint for my samsung charger not working at your service centre at BHOPAL (SAMSUNG SERVICE CENTRE, MOTI MASJID AT BHOPAL) vide service order No. [protected].

How they treat your customer after sale I mention below their working style in some points :

i. On first day after checking all the paper they said your papers(invoice etc) are o.k. but your have to bring your mobile set.
ii. On next day there was another person was there and he said no mobile set is not necessary now you will bring when you pick your new charge. Unnecessary they trouble me.
iii. After receiving service centre phone call I have approached on 13.01.17 for picking my new charger. (I have submitted my token at 12.05 PM in service centre)
iv. They have taken my mobile phone for some updation. I have sit there till 1.20 PM for this. It means they have no time value for their customer. Is the upgradation software realy take such a huge time. So horribly.
v. I have seen in this period they have so rudely talking to customer who come for their problem. They behave like they are begger.

I have never seen such type after sale treatment from reputed companies. Prior to this I used SONI co. mobile. But their service centre persons are extremely co-operative.

Please take it as good advise for betterment of customer service.

It will be very useful if some neutral person take surprise visit becoming a normal customer and observe their front line staff behaviour.

Yours faithfully,

Shabbar Husain F/o
Arwa Husain