Samsung India — Complain on air conditioner purchased on 02.05.2016

Address:

493663

Dear sir/ madam,

We have purchased samsung air conditioner model ar18jc3hatpnna on 02.05.2016 from samsung exclusive showroom at dhamtari (c. g). there was problem on swing moter and display censor panel kit we have made several complains to your authorized service centers and representatives. our complain number is [protected] dated 27.05.2016. on our repetitive complain your service center person from dhamtari came to check the ac and have taken parts of ac - swing moter and dispalay censor panal along with him for repairing. it has already more than 2 months and there is no further information at your end. whenever we talk to your customer care and service center persons they are not giving any responsible reply and ignoring our complain and not solving our problem. i request you to please take necessary action to repair our ac within one week otherwise we dont have any option left but to take legal action against you and we will also go to consumer forum for the same.

Considering the reputation of your company we have not taken any legal action till date but due to the problem which we are facing and due to irresponsible replies and non co-opration at your end now we have the only choice left is to take legal action against you and to go to consumer forum against your company.

Please consider our complain on priority basis and repair our ac as soon as possible.

Expecting prompt action at your end.

Thanks

Jitendra chandrakar

Mobile no.[protected]