[Resolved]  Samsung India — Complaint about bluetooth

Address:380026

Dear Sir,

I have purchased the samsung company blue tooth vide no.BHM17001DECIMV on dated 3.5.2016 which is under warranty for 6 months. I have given the same to your service center ( Dev Service, Jaihind Char rastha, Maninagar) on 28.6.2016 due to some less sound problem. They have checked the same and found the problem but they could not solve it and agreed to replace it within 4 days. After 4 days I contact them but that time they told me that the IC of blue tooth had broken.

Sir, this is to inform you that I have given the bluetooth to them in good condition and they have checked it and confirm to replace when I handover it to them. But after 4 days they have damaged the blue tooth body also and accept it to replace. After my various talks with so many persons since last 20 days, I am not getting any proper reply or service. Hence I request you to do the needful in this matter immediately and oblige.

Regards

Viral Prajapati
(M) [protected]
C
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Aug 7, 2021
Complaint marked as Resolved 
Samsung India customer support has been notified about the posted complaint.
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Dear Customer,

Greetings from Samsung.

With the reference of your feedback regarding Samsung product, we sincerely regret the inconvenience caused to you.

We wish to inform you that your complaint is acknowledged and our customer service team would contact you shortly for providing resolution to your complaint.

Thanking and assuring you our best services always.

Best Regards
Samsung India Electronics Pvt Ltd

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