[Resolved]  Samsung India — Complaint about poor service from local service agent.

Address:

Thiruvananthapuram, Kerala, 695009

Good evening

I am very sorry to write a mail like this about Samsung, which had given very good service when I was working in Abu Dhabi.

On 23rd March, 2015 I bought a SAMSUNG front Loading washing machine (SAMWF600BOBHW) from Quilon Radio Service Trivandrum, after one year it showed some complaint in its electronic system after a long struggle Samsung service agents in Trivandrum repaired it. On 9th of this month it showed some problem in its drum, same day morning I made a complaint to the toll free number (Complaint No. [protected]) later I have received call from local Samsung service agent but one technician visited only on 13th evening and he told the machine has to be taken to workshop for repair. On 14th and 15th some body called ask my location to take the machine but till now no body has come to take machine.

I am sorry to write complaint like this about SAMSUNG, a multinational company .

Please advice your local service agents to give more reliable service the customers like me.

please acknowledge the complaint by reply.

Thanking you

Rajeev Chithra